Front Desk Supervisor
- Vermilion, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of Front Desk experience in a hotel environment.
- Posting language
- English
- Posted
Original job description
We are looking for a Front Desk Supervisor to join our team!
If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
- Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
- Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
- Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
- Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.
- Minimum 2 years of Front Desk experience in a hotel environment.
- Previous leadership or supervisory experience in hospitality is considered an asset.
- Diploma or certificate in Hospitality, Tourism, Hotel Management, or a related field preferred.
- Strong understanding of hotel operations, including Front Office procedures, reservations, guest service, and cash handling.
- Experience using a Property Management System (Opera Cloud preferred) and Microsoft Office applications.
- Strong communication and interpersonal skills.
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
More about this job
Responsibilities
Lead, train, coach, and support front desk staff while managing orientation, performance, and communication. Maintain a welcoming and well-presented front desk area, handle guest check-ins and check-outs and payments, provide hotel information, and support departmental service and financial goals.
Requirements
Requires at least two years of hotel front desk experience and a strong understanding of hotel operations, front office procedures, reservations, guest service, and cash handling. Supervisory experience is an asset; a hospitality-related diploma or certificate is preferred, along with experience using a property management system and Microsoft Office.
Skills
- Front Desk Operations
- Team Leadership
- Staff Training and Coaching
- Performance Management
- Guest Service
- Hotel Operations
- Front Office Procedures
- Reservations
- Cash Handling
- Payment Processing
- Property Management Systems
- Opera Cloud
- Microsoft Office
- Communication
- Interpersonal Skills
- Organization
Benefits
- Competitive Wages
- Health and Wellness Benefit Plan
- Paid On-the-Job Training
- Additional Learning Opportunities
- Personal and Professional Growth Opportunities
- Five Personal Days per Year After 90 Days of Continuous Full-Time Employment
- Pomeroy Stay Travel Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Front Desk
- Hotel Operations
- Front Office Procedures
- Guest Service
- Reservations
- Check-In
- Check-Out
- Cash Handling
- Payment Processing
- Direct Billing
- Property Management System
- Opera Cloud
- Microsoft Office
- Team Leadership
- Staff Training
- Coaching
- Performance Management
- Guest Relations
- Hotel Amenities
- Rate Plans
- Room Types
- Hospitality
- Tourism
- Hotel Management
- Night Audit