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Added 8 hours ago
GH
Guest Services Agent
Germain Hôtels
AB · Calgary, AB
- Full-time
…our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 1 day ago
GH
General Support Agent
Germain Hôtels
Montreal, QC
- Full-time
Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance, valet parking and baggage handling. As well as greeting guests who are…
Added 1 day ago
PL
Guest Service Agent
Pomeroy Lodging
Jasper, AB
- Full-time
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role…
Added 1 day ago
PL
Guest Service Agent
Pomeroy Lodging
Canmore, AB
- Full-time
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role…
Added 1 day ago
RH
Front Desk Agent
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
Front Desk Agent
Rosewood Hotel Group
Vancouver, BC
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 1 day ago
HC
Front Desk Agent/Relief Night Audit
H2 Canmore Lodging
Canmore, AB
- Full-time
We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm.
Added 1 day ago
FH
Spa Reception Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 1 day ago
A
Spa Reception Agent
AccorHotel
Banff, AB
- Full-time
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in…
Added 1 day ago
M
Front Desk Agent
Marriott
Montreal, QC
- Full-time
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.…
Added 2 days ago
SP
Guest Service Agent - Winter 2026/27
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
Added 2 days ago
CE
Leasing agent/conseiller location
Collection Equinoxe
Ottawa, ON
- Full-time
Accueillir les prospects et réaliser des visites personnalisées (espaces communs, unités, services).
Added 2 days ago
PL
Front Desk Agent
Pomeroy Lodging
Prince George, BC
- Full-time
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first…
Added 3 days ago
M
Front Desk Agent
Marriott
Calgary, AB
- Full-time
…want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire…
Added 3 days ago
Security Agent (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.
Added 3 days ago
A
Security Agent (Part-Time)
AccorHotel
Ottawa, ON
- Part-time
Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.
Added 3 days ago
M
Front Desk Agent
Marriott
Victoria, BC
- Part-time
…want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.…
Added 4 days ago
M
Front Desk Agent
Marriott
Calgary, AB
- Full-time
…want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.…
Added 4 days ago
SK
Resident Manager Team (Live-In) - Trenton
Sterling Karamar Property Management
Quinte West, ON
- $25,000 to $26,000 CAD / year
- Full-time
Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager.
Added 4 days ago
A
Royal Service Agent Restricted (Part-time)
AccorHotel
Victoria, BC
- Part-time
…and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest…
Added 4 days ago
Royal Service Agent Restricted (Part-time)
Fairmont Hotels & Resorts
Victoria, BC
…and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest…
Added 4 days ago
Night Auditor
Northland Properties
Toronto, ON
Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
Added 5 days ago
WB
Front Desk Agent
Whistler Blackcomb
Whistler, BC
- Temporary
Added 5 days ago
FH
Spa Reservations Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Promote Hotel services, maintain strong product knowledge of Spa offerings, and assist guests in treatment selection and retail sales.
Added 5 days ago
HG
front desk agent
Hilton Garden Inn Halifax Airport
Enfield, NS
- Full-time
Provide information on hotel facilities and services

Pomeroy Lodging

Guest Service Agent

Banff, AB, Canada

Starting Rate of Pay: $18/hour · Full-time

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Job details

Pay: Starting Rate of Pay: $18/hour
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 17, 2026

Original job description

Guest Service Agent

Starting Rate of Pay: $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.

Job Duties

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
Provide courteous, professional and attentive guest service at all times
Establishing a personal rapport with the guest in order to learn about their needs and expectations
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
A personalized touch during all guest interactions to ensure they feel welcome and special
Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience And Educational Requirements

In order to be considered for this role, you have experience with POS systems, Excel and Outlook
You are able to work well under pressure in a fast-paced environment
Previous hotel front office experience or education completed within hospitality sector required
Degree or Diploma in Hospitality is preferred but not required
Professional in presentation and demeanor
Self-motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands

Required to stand for extended periods throughout the shift.
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

Apply About employer

More about this job

Responsibilities

Manage guest check-in and check-out, respond promptly to requests and concerns, and provide personalized, professional hospitality throughout each guest interaction. Coordinate with other hotel departments, seek and act on guest feedback, and promote the lodge and surrounding area while supporting departmental performance goals.

Requirements

Candidates need experience with POS systems, Excel, and Outlook, along with previous hotel front-office experience or completed hospitality-sector education. Strong communication, organization, professionalism, teamwork, and the ability to work under pressure and varied shifts are required; a hospitality degree or diploma is preferred but not required.

Skills

Guest Service
Hotel Check-In And Check-Out
Guest Relations
Communication
Teamwork
Service Recovery
Guest Feedback
Point-Of-Sale Systems
Microsoft Excel
Microsoft Outlook
Organization
Working Under Pressure
Hospitality
Local Area Knowledge
Administrative Tasks

Benefits

Personal Days
Food And Beverage Discounts
Growth And Development Opportunities
Staff Accommodation
Employee Gym
One Meal Per Day
Activity Discounts
Shuttle Access To Calgary And Canmore
Health And Wellness Benefits
Accrued Vacation
Discounted Marriott Room Rates
Discounted Nordic Spa Access
Discounted Ski Passes And Golf Rates
Subsidized Staff Housing

Visa sponsorship

Not detected in the job text

Keywords

Guest Service Agent
Hospitality
Rooms Division
Front Office
Guest Relations
Check-In
Check-Out
Point-Of-Sale Systems
Microsoft Excel
Microsoft Outlook
Service Recovery
Guest Feedback
Guest Requests
Interdepartmental Communication
Housekeeping
Conference Services
Tours
Accounting
Kananaskis Valley
Shift Flexibility
Administrative Tasks
Payment Processing
Key Cards
Guest Experience

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