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Added 4 hours ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Reviews and utilizes same day selling procedures in order to maximize room revenue and hotel occupancy.
Added 5 hours ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
Added 8 hours ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Reviews and utilizes same day selling procedures in order to maximize room revenue and hotel occupancy.
Added 1 day ago
FH
Night Auditor
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $24.93 to $25.93 CAD / hour
- Full-time
Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it…
Added 1 day ago
P
Cage Manager (Cashier Services) / Gestionnaire de Cage (services de caissier)
Playground
Kahnawake 14 Réserve Indienne, QC
- $65,000 to $75,000 CAD / year
- Full-time
…currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining…
Added 1 day ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Director of Rooms Division…
Added 1 day ago
AC
Chef Manager
Aramark Canada
Calgary, AB
- Full-time
3-year College Diploma in Management, Hotel/Restaurant, Dietetic, Culinary Arts, Hospitality, or Food & Nutrition. Red Seal certification is an asset
Added 1 day ago
NP
Night Auditor
Naturally Pacific Resort
Campbell River, BC
- Full-time
…professional demeanor. They will be responsible for the overnight hotel operation, and all guest interactions – arrival experience, specialized recommendations, and departure experience.…
Added 1 day ago
RO
Hotel Administration & Owner Relations Manager
Resorts of the Canadian Rockies
Fernie, BC
- Full-time
Fernie Alpine Resort is looking to fill the position of Hotel Administration & Owner Relations Manager, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the…
Added 1 day ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 1 day ago
Night Auditor
Northland Properties
Abbotsford, BC
…looking for a future career in hospitality, then the Sandman Hotel Group is for…
Added 1 day ago
JH
General Manager - Boutique Hotel
JRoss Hospitality Recruiters
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…Toronto. This opportunity is well suited to a commercially driven hotel leader who combines strong operational expertise, financial acumen, and a genuine passion for delivering exceptional…
Added 1 day ago
M(
Manager, Scotia Club (14-month contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
3+ years of progressive management experience in food and beverage, restaurant, hotel, premium hospitality, or event-based operations.
Added 1 day ago
CL
Restaurant Manager
COREcruitment Ltd
Kelowna, BC
- $75,000 to $85,000 CAD / year
- Full-time
Minimum 4 years of restaurant management experience, ideally within a full-service restaurant, hotel, resort or elevated dining environment.
Added 2 days ago
Night Auditor
Northland Properties
Langley (District), BC · Langley, BC
…looking for a future career in hospitality, then the Sandman Hotel Group is for…
Added 2 days ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
The Director of Food & Beverage leads the dining and beverage experience across RED Mountain Resort and The Josie Hotel, from mountain dining and après-ski to upscale restaurant service,…
Added 2 days ago
CG
Food Service Manager (CSNM) , Contract
Compass Group Canada
Orillia, ON
- Full-time
Degree or diploma in: Food and Nutrition Management, Business Administration, or Hotel and Restaurant Management.
Added 2 days ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
A passionate hospitality professional with a minimum of 3 years' experience in a multi-outlet leadership role or 5 years in a restaurant leadership role in a private club/luxury hotel
Added 2 days ago
P
Marketing Coordinator/Coordonnateur(trice) Marketing
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
…currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining…
Added 2 days ago
PC
Front Desk Supervisor, Elk + Avenue Hotel
Pursuit Collection
Banff, AB · CAN - Elk & Avenue Hotel
- Full-time
Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
Added 2 days ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
The Night Auditor is responsible for ensuring the smooth and secure operation of the hotel during overnight hours (11:00 PM – 7:00 AM). This role oversees nightly financial processes,…
Added 2 days ago
CG
Food Service Manager (CSNM Required)
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Degree or diploma in: Food and Nutrition Management, Business Administration, or Hotel and Restaurant Management.
Added 2 days ago
BR
Property Accountant
Barney River
Toronto, ON
- Full-time
…multi-residential suites across the Greater Toronto Area and 3,400 hotel guestrooms in major city centres across Canada. We proudly manage our own residential properties and partner with…
Added 2 days ago
A
Impact - Senior Manager/Manager, Climate Action
Aritzia
Vancouver, BC
- Full-time
The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
Added 2 days ago
SP
Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
…processes for administrative, property management, general ledger, hotel, food and beverage, and retail point-of-sale…

Pomeroy Lodging

Guest Service Agent

Jasper, AB, Canada

Starting Rate of Pay: $18/hour · Full-time

Apply About employer

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Job details

Pay: Starting Rate of Pay: $18/hour
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Guest Service Agent

Starting Rate of Pay: $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.

Job Duties

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
Provide courteous, professional and attentive guest service at all times
Establishing a personal rapport with the guest in order to learn about their needs and expectations
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
A personalized touch during all guest interactions to ensure they feel welcome and special
Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience And Educational Requirements

In order to be considered for this role, you have experience with POS systems, Excel and Outlook
You are able to work well under pressure in a fast-paced environment
Previous hotel front office experience or education completed within hospitality sector required
Degree or Diploma in Hospitality is preferred but not required
Professional in presentation and demeanor
Self-motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands

Required to stand for extended periods throughout the shift.
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

Apply About employer

More about this job

Responsibilities

Manage guest check-in and check-out, respond promptly to requests and concerns, and provide courteous, personalized hospitality throughout each guest interaction. Coordinate with other hotel departments, seek and act on guest feedback, support service recovery, and promote the lodge and surrounding area.

Requirements

Candidates need experience with POS systems, Excel, and Outlook, along with previous hotel front office experience or completed hospitality-sector education. Professional presentation, strong organization and communication, the ability to work under pressure, and availability for varied shifts are required; a hospitality degree or diploma is preferred but not required.

Skills

Guest Service
Hotel Front Office Operations
Guest Check-In And Check-Out
Guest Relations
Service Recovery
Communication
Teamwork
Point-Of-Sale Systems
Microsoft Excel
Microsoft Outlook
Organization
Working Under Pressure
Local Area Knowledge
Payment Processing
Active Listening

Benefits

Subsidized Staff Housing
Personal Days
Food And Beverage Discounts
Growth And Development Opportunities
Employee Gym
One Meal Per Day
Activity Discounts
Shuttle Access To Calgary And Canmore
Health And Wellness Benefits
Accrued Vacation
Discounted Marriott Room Rates
Discounted Nordic Spa Access
Discounted Ski Passes And Golf Rates
Kananaskis Parks Pass

Visa sponsorship

Not detected in the job text

Keywords

Guest Service Agent
Hospitality
Hotel Front Office
Rooms Division
Guest Check-In
Guest Check-Out
Guest Relations
Guest Feedback
Service Recovery
Point-Of-Sale Systems
Microsoft Excel
Microsoft Outlook
Payment Processing
Interdepartmental Communication
Housekeeping
Conference Services
Tours
Accounting
Kananaskis Valley
Shift Flexibility

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