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DS
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Pomeroy Lodging LP

Guest Service Agent

Calgary, AB, Canada
Canmore, AB, Canada

$18 CAD / hour · Full-time

Apply on pomeroylodging.talentnest.com About employer

Applications open in a new tab.

Job details

Pay: $18 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Guest Service Agent

Starting Rate of Pay: $18/hour + Eligibility for 10% Upselling Commission

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. In this highly visible role, the GSA is responsible for the first and last impression, the check in and check out process, communication of information and delivering authentic hospitality to each and every guest. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery.

Job duties:

Checking guests into the hotel, checking out guests from the hotel and provide service whenever required
Provide courteous, professional and attentive guest service at all times
Establishing a personal rapport with the guest in order to learn about their needs and expectations
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery
A personalized touch during all guest interactions to ensure they feel welcome and special
Must be able to work a variety of shifts mornings, afternoons, evenings and holidays
Strong and effective communication with all other departments, and strong team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.

Employment Experience and Educational Requirements:

In order to be considered for this role, you have experience with POS systems, Excel and Outlook
You are able to work well under pressure in a fast-paced environment
Previous hotel front office experience or education completed within hospitality sector required
Degree or Diploma in Hospitality is preferred but not required
Professional in presentation and demeanor
Self-motivated, excellent organizational skills and the proven ability to work well under pressure

Physical Demands:

Required to stand for extended periods throughout the shift.
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment).
Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

Earn additional income through our Front Office Upselling Program, with 10% commission on eligible upsells
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite newly-renovated staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Apply on pomeroylodging.talentnest.com About employer

More about this job

Responsibilities

The Guest Service Agent at Pomeroy Lodging LP will check guests in and out, handle guest requests and concerns, and create a welcoming experience. They will also promote the lodge and the Kananaskis area and work closely with other hotel departments.

Requirements

Candidates need hotel front office experience or hospitality education, plus experience with POS systems, Excel and Outlook. They must work well under pressure in a fast-paced environment and be professional, organized and self-motivated.

Skills

POS systems
Microsoft Excel
Microsoft Outlook
Guest check-in and check-out
Hotel front office operations
Upselling
Guest service recovery
Telephone and switchboard operation
Payment processing
Key card systems
Interdepartmental communication
Knowledge of Kananaskis area
Administrative tasks
Time management
Organization

Benefits

Upselling commission
Personal days
Food and beverage discounts
Subsidized staff housing
Staff accommodations with convenience store and gym
Employee cafeteria meal
Activity discounts
Shuttle access
Health and wellness benefits
Vacation accrual
Discounted spa access
Discounted ski pass and golf
Kananaskis Parks Pass
Growth and development opportunities

Keywords

Guest Service Agent
front desk agent
hotel front office
check-in check-out
hospitality
POS system
Excel
Outlook
guest relations
upselling
customer service
hotel reservations
switchboard
Marriott
Kananaskis
Canadian Rockies
shift work
service recovery

Seniority

Entry level

Perks

Generous paid time off
Performance bonus
Employee discount
Wellness program
Meals

Tools

POS system
Excel
Outlook
switchboard
key card system

Languages

English

Fields of study

Hospitality

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Work requirements

Jobs in Canada