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Added 1 hour ago
FB
Janitor
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Part-time
Previous janitorial or cleaning experience in a food retail environment is considered an asset.
Added 1 hour ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…performance evaluation and communicating vision for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members including…
Added 8 hours ago
OG
Overnight House Attendant - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
Perform minor maintenance tasks and report any damages or hazards to management.
Added 9 hours ago
PC
Janitorial Maintenance
Pilot Company
Saskatoon, SK
- Full-time
Performing general repair/ maintenance of the store
Added 9 hours ago
PC
Janitorial Maintenance
Pilot Company
Portage la Prairie, MB
- Full-time
Performing general repair/ maintenance of the store
Added 9 hours ago
CC
Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
Crystal Clean Maintenance Ltd. is seeking a motivated, professional, and results-driven Sales Associate to develop new business opportunities throughout HRM and surrounding areas. The…
Added 11 hours ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
…operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles…
Added 12 hours ago
DB
Cleaners-RCMP Clearance
Domus Building Cleaning Company Ltd.
Ottawa, ON
- Full-time
became a division of Alpine Building Maintenance which provides maintenance
Added 12 hours ago
DB
Cleaners-NCC
Domus Building Cleaning Company Ltd.
Chelsea, QC
- Full-time
became a division of Alpine Building Maintenance which provides maintenance
Added 13 hours ago
AVRCE Spare Janitor November 2026
Nova Scotia Regional Centres for Education & CSAP
NS · Various Locations, NS
…successful candidates will be required to perform a wide variety of janitorial tasks. The candidate will take part in the AVRCE janitorial training program, which includes WHMIS, Safe Work…
Added 1 day ago
IP
Maintenance - Kamloop
Indigo Park Canada
Kamloops, BC
- Part-time
Previous experience in maintenance, groundskeeping, janitorial services, or a related field is an asset.
Added 1 day ago
Administrative Assistant
Global Relay
Halifax, NS
Liaise with office janitorial and building maintenance for facility cleaning and repair.
Added 1 day ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
Added 1 day ago
I-
Senior Electrical Estimator – Commercial Construction
I8IS - Infiniti Software Solutions
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…We are a subsidiary of a North American leader in facility maintenance and janitorial services with more than 22,000…
Added 1 day ago
Heavy Duty Cleaners - Oakridge Park, Vancouver, BC
Alpine Recruitment and Talent Attraction
Vancouver, BC
Experience performing professional janitorial duties in high-traffic public spaces is required
Added 1 day ago
Talent Pool > Heavy Duty Cleaners - Greater Vancouver Area, BC
Alpine Recruitment and Talent Attraction
BC
Experience performing professional janitorial duties in high-traffic public spaces is required
Added 1 day ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 1 day ago
GC
Full-time EVS Attendant-FLD
Great Canadian Entertainment
Hamilton, ON · Dundas, ON
- Full-time
Added 1 day ago
Business Development Manager- Maintenance and Janitoral Services - West
United Services Group
Red Deer, AB · Edmonton, AB · Calgary, AB
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 1 day ago
Night Shift Cleaner (Everclean)
Kandor
Burnaby, BC
…Technologies. We specialize in delivering professional cleaning and maintenance services across a wide range of industries and…
Added 1 day ago
Sanitation Worker - Facilities Cleaner (Everclean)
Kandor
Vancouver, BC
…Technologies. We specialize in delivering professional cleaning and maintenance services across a wide range of industries and…
Added 1 day ago
B
Préposé(e) à l'entretien
BGIS
Beauceville, QC
- Part-time
Expérience en entretien ménager ou en maintenance d’installations
Added 1 day ago
CN
Janitor/Utility - Premium
Civeo North America
Faro, YT
- Full-time
Snow removal and maintenance of assigned areas.
Added 1 day ago
AM
Mon, Wed & Fri Building Cleaner
Alliance Maintenance Ltd.
Burnaby, BC
- $18.35 CAD / hour
- Part-time
Alliance Maintenance is a growing building maintenance company serving residential strata properties across Metro Vancouver. We focus on creating a positive team environment and helping our…
Added 1 day ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)

Pomeroy Lodging

Guest Service Manager

Prince George, BC, Canada

$72,100.00 to $75,000 per annum · Full-time

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Job details

Pay: $72,100.00 to $75,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for a Guest Service Manager to join our team!

We are looking for an experienced Guest Service Manager who enjoys leading and developing a team, creating exceptional guest experiences, working in a dynamic hotel environment, and driving strong service and operational results.

Job Description

As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Annual Performance Feedback Meetings with merit-based increase.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Recognition Program.
Cell Phone Allowance.
Engaging Work Environment.
Work Life Balance.

Key Focuses

Is visible in operations throughout the day; supporting quality first impressions at the front desk, lobby, and guest entrance.
Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Welcome each guest in a prompt and courteous manner as they enter the lobby through effective scheduling.
Oversees and manages guest services operations, ensuring high levels of guest satisfaction.
Develop and implement effective guest service strategies and procedures. Executes VIP arrival protocols.
Collaborates with other departments to ensure seamless guest experiences throughout their stay.
Provides their team with the resources, training, direction, coaching, and feedback required for their continuous development.
Maintains their team’s knowledge of hotel room types, amenities, brand hallmarks, promotions, rate plans, and community amenities.
Inspect guest rooms and public areas for cleanliness and maintenance issues; documents result and creates an action plan to rectify the problem.
Ensures personally and guides their team to execute assigned deliverables in a manner that requires little or no follow-up regarding timeliness, scope, and quality.
Assists in scheduling, payroll, and budgeting as required and ensures compliance with company policies and procedures.
Protects self, co-workers, and guests against safety hazards; reports and documents incidents immediately.

Experience/Passions/Education

Minimum 2 to 3 years of experience in hospitality required.
Minimum 1 year of experience in a leadership role in Front Office is an asset.
Experience overseeing Front Desk, Housekeeping, and/or Food & Beverage is an asset.
Post-secondary education in Hospitality, Tourism, Business, or a related field.
Proven ability to coach, motivate, and develop high-performing teams.
Strong knowledge of hotel operations and guest service standards.
Strong communication, organizational, and problem-solving skills.

Salary Range

$72,100.00 to $75,000 per annum

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead guest service operations across the front desk, breakfast room, housekeeping, laundry, and janitorial teams to deliver excellent guest experiences and meet hotel performance goals. Develop and coach employees, manage guest service procedures and VIP arrivals, inspect rooms and public areas, coordinate with other departments, and support scheduling, payroll, budgeting, and safety compliance.

Requirements

Requires at least 2 to 3 years of hospitality experience, with post-secondary education in hospitality, tourism, business, or a related field. Candidates should have strong hotel operations knowledge, communication and problem-solving skills, and the ability to coach and develop teams; front office leadership experience is an asset.

Skills

Guest Service
Team Leadership
Team Coaching and Development
Hotel Operations
Guest Satisfaction
Front Desk Operations
Housekeeping Operations
Food and Beverage Operations
Guest Complaint Resolution
Scheduling
Payroll
Budgeting
Communication
Organization
Problem-Solving
Safety Compliance

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Growth and Development Opportunities
Annual Performance Feedback Meetings
Merit-Based Increases
Personal Days
Travel Program
Food and Beverage Discounts
Recognition Program
Cell Phone Allowance
Engaging Work Environment
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Operations
Guest Services
Front Desk
Housekeeping
Laundry
Janitorial
Breakfast Room
Guest Satisfaction
Guest Retention
Employee Retention
VIP Arrival Protocols
Guest Complaints
Room Inspections
Public Area Inspections
Service Standards
Team Development
Coaching
Scheduling
Payroll
Budgeting
Performance Metrics
Financial Goals
Safety Compliance
Hotel Amenities
Rate Plans
Promotions
Community Amenities

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