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Added 9 mins ago
S
Department Manager, Centre of Store
Save-On-Foods
Tsawwassen, BC
- Full-time
This is a full-time position, 40 hours per week, and the successful applicant must have open availability
Added 9 mins ago
PV
Keyholder
Pet Valu
Mississauga, ON
- Part-time
…represent their store in surrounding communities. They prioritize Safety, Compassion, Expertise and Efficiency in all they do, and they live by and coach to our Core…
Added 9 mins ago
OH
Tissue Coordinator
Ontario Health
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
Added 23 mins ago
FS
Project Manager
Futran Solutions
Vancouver, BC
- Full-time
We’re looking for a Project Manager (Marine Projects) to join our North Vancouver team and take the helm on complex, high-impact projects from concept to completion.
Added 39 mins ago
A
Refinish Technician - ACX Brandon
AutoCanada
Brandon, MB
- $25 to $35 CAD / hour
- Other
…Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and…
Added 39 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Regina, SK
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 39 mins ago
Project Manager - Commissioning
Smith + Andersen
Vancouver, BC
Must have an Integrated Testing Coordinator (ITC) designation or obtain a designation within 12 months of the start of employment with Footprint · Must have LEED GA designation or specialty designation or obtain their LEED GA designation within 12 months of the start of employment with Footprint
Added 39 mins ago
Lead, Project Controls, Non-Technical, Pacific Link (Contract)
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 39 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 39 mins ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 39 mins ago
Licenced Practical Nurse
Lookout Housing and Health Society
Vancouver, BC
Must have current OFA 1 First Aid Certificate and negative TB Test
Added 39 mins ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 39 mins ago
Program Resource Worker
Lookout Housing and Health Society
North Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 39 mins ago
Residential Building Attendant
Lookout Housing and Health Society
Abbotsford, BC
Must have current Occupational First Aid Level 1 Certificate
Added 53 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Nelson, BC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 53 mins ago
DU
Carpenter
Dalhousie University
Halifax, NS
- Full-time
Reporting to the Trade Supervisor and/or Manager, the incumbent is responsible for carpentry related work.
Added 53 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 53 mins ago
G
Construction Manager - Radar & Antenna Infrastructure
Ganotec
Clarington, ON
- Full-time
Experience as a Construction Manager, Senior Project Planner, Senior Estimator, or equivalent on complex construction, defence, telecommunications, radar, or antenna projects.
Added 53 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Proven knowledge of ALARA and radiation safety.
Added 53 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Proven knowledge of ALARA and radiation safety.
Added 53 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Proven knowledge of ALARA and radiation safety.
Added 53 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Dartmouth, NS
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 53 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 53 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Proven knowledge of ALARA and radiation safety.
Added 53 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Dartmouth, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.

Pomeroy Lodging

Guest Service Manager

Prince George, BC, Canada

$72,100.00 to $75,000 per annum · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $72,100.00 to $75,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for a Guest Service Manager to join our team!

We are looking for an experienced Guest Service Manager who enjoys leading and developing a team, creating exceptional guest experiences, working in a dynamic hotel environment, and driving strong service and operational results.

Job Description

As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Annual Performance Feedback Meetings with merit-based increase.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Recognition Program.
Cell Phone Allowance.
Engaging Work Environment.
Work Life Balance.

Key Focuses

Is visible in operations throughout the day; supporting quality first impressions at the front desk, lobby, and guest entrance.
Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Welcome each guest in a prompt and courteous manner as they enter the lobby through effective scheduling.
Oversees and manages guest services operations, ensuring high levels of guest satisfaction.
Develop and implement effective guest service strategies and procedures. Executes VIP arrival protocols.
Collaborates with other departments to ensure seamless guest experiences throughout their stay.
Provides their team with the resources, training, direction, coaching, and feedback required for their continuous development.
Maintains their team’s knowledge of hotel room types, amenities, brand hallmarks, promotions, rate plans, and community amenities.
Inspect guest rooms and public areas for cleanliness and maintenance issues; documents result and creates an action plan to rectify the problem.
Ensures personally and guides their team to execute assigned deliverables in a manner that requires little or no follow-up regarding timeliness, scope, and quality.
Assists in scheduling, payroll, and budgeting as required and ensures compliance with company policies and procedures.
Protects self, co-workers, and guests against safety hazards; reports and documents incidents immediately.

Experience/Passions/Education

Minimum 2 to 3 years of experience in hospitality required.
Minimum 1 year of experience in a leadership role in Front Office is an asset.
Experience overseeing Front Desk, Housekeeping, and/or Food & Beverage is an asset.
Post-secondary education in Hospitality, Tourism, Business, or a related field.
Proven ability to coach, motivate, and develop high-performing teams.
Strong knowledge of hotel operations and guest service standards.
Strong communication, organizational, and problem-solving skills.

Salary Range

$72,100.00 to $75,000 per annum

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead guest service operations across the front desk, breakfast room, housekeeping, laundry, and janitorial teams to deliver excellent guest experiences and meet hotel performance goals. Develop and coach employees, manage guest service procedures and VIP arrivals, inspect rooms and public areas, coordinate with other departments, and support scheduling, payroll, budgeting, and safety compliance.

Requirements

Requires at least 2 to 3 years of hospitality experience, with post-secondary education in hospitality, tourism, business, or a related field. Candidates should have strong hotel operations knowledge, communication and problem-solving skills, and the ability to coach and develop teams; front office leadership experience is an asset.

Skills

Guest Service
Team Leadership
Team Coaching and Development
Hotel Operations
Guest Satisfaction
Front Desk Operations
Housekeeping Operations
Food and Beverage Operations
Guest Complaint Resolution
Scheduling
Payroll
Budgeting
Communication
Organization
Problem-Solving
Safety Compliance

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Growth and Development Opportunities
Annual Performance Feedback Meetings
Merit-Based Increases
Personal Days
Travel Program
Food and Beverage Discounts
Recognition Program
Cell Phone Allowance
Engaging Work Environment
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Operations
Guest Services
Front Desk
Housekeeping
Laundry
Janitorial
Breakfast Room
Guest Satisfaction
Guest Retention
Employee Retention
VIP Arrival Protocols
Guest Complaints
Room Inspections
Public Area Inspections
Service Standards
Team Development
Coaching
Scheduling
Payroll
Budgeting
Performance Metrics
Financial Goals
Safety Compliance
Hotel Amenities
Rate Plans
Promotions
Community Amenities

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Work requirements

Jobs in Canada