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Added 12 mins ago
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Senior Project Manager
Worley
Edmonton, AB
- Full-time
We are currently recruiting for a Senior Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 12 mins ago
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Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
This is a full-time hybrid position based at a Worley office in Canada: Calgary/Edmonton, Alberta; or Sudbury/Oakville/Markham, Ontario; or in the United States: Houston, Texas; Other…
Added 27 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Scheduling Department is looking for a Permanent Full-time Supervisor, Scheduling (Centralized Scheduling Office).
Added 42 mins ago
SA
Sr Network Engineer
S&S Activewear
Burlington, ON
- Full-time
…benefit. The package includes vacation, personal, and sick time; medical, dental, vision, life, and disability insurance; flexible spending accounts; and a 401(k) plan. Employees also…
Added 42 mins ago
C
Cloud Architecture and DevOps Lead – Telco Private Cloud
CGI
Toronto, ON
- Full-time
We are seeking an experienced Cloud Architecture and DevOps Lead to design and deliver a telecom grade private cloud platform. The role will lead the migration from VMware based…
Added 42 mins ago
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Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
…far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job -…
Added 57 mins ago
MD
Sales Operations Manager
Macaloney's Distillery
Victoria, BC
- Full-time
…reporting from start to finish. You report directly to our CEO and lead our Sales Operations…
Added 57 mins ago
NC
Automotive Detailer - Car Washer Full-Time - Halifax Airport
National Car Rental
Enfield, NS
- Full-time
This is a Full-Time position. Must have an open availability Sunday-Saturday, up to 40 hours a week, between the airports operating hours of 6am-2:00am *
Added 58 mins ago
University Registrar
University of Saskatchewan
Saskatoon, SK
…systems. This role directs priorities, goals, staffing, and operations across multiple units in alignment with institutional and portfolio plans, while contributing to the broader…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Waterloo, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 hour ago
WB
Advanced Lift Mechanic
Whistler Blackcomb
Whistler, BC
- Temporary
Full Time Roles Are Eligible For The Above, Plus
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
PL
Guest Service Manager
Pomeroy Lodging
Prince George, BC
- Full-time
Personal days: 5 per year after 90 days of continuous full-time employment.
Added 1 hour ago
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Financial Service Representative - LendDirect Office 1507
LendDirect
Oshawa, ON
- Full-time
…provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge,…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
MI
Loss Prevention Manager
Marriott International
Toronto, ON
- Full-time
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents,…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…
Added 1 hour ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
…the range applicable to you, which may be narrower than the full range displayed.Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your…

Pomeroy Lodging

Guest Service Manager

Prince George, BC, Canada

$72,100.00 to $75,000 per annum · Full-time

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Job details

Pay: $72,100.00 to $75,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for a Guest Service Manager to join our team!

We are looking for an experienced Guest Service Manager who enjoys leading and developing a team, creating exceptional guest experiences, working in a dynamic hotel environment, and driving strong service and operational results.

Job Description

As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Annual Performance Feedback Meetings with merit-based increase.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Recognition Program.
Cell Phone Allowance.
Engaging Work Environment.
Work Life Balance.

Key Focuses

Is visible in operations throughout the day; supporting quality first impressions at the front desk, lobby, and guest entrance.
Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Welcome each guest in a prompt and courteous manner as they enter the lobby through effective scheduling.
Oversees and manages guest services operations, ensuring high levels of guest satisfaction.
Develop and implement effective guest service strategies and procedures. Executes VIP arrival protocols.
Collaborates with other departments to ensure seamless guest experiences throughout their stay.
Provides their team with the resources, training, direction, coaching, and feedback required for their continuous development.
Maintains their team’s knowledge of hotel room types, amenities, brand hallmarks, promotions, rate plans, and community amenities.
Inspect guest rooms and public areas for cleanliness and maintenance issues; documents result and creates an action plan to rectify the problem.
Ensures personally and guides their team to execute assigned deliverables in a manner that requires little or no follow-up regarding timeliness, scope, and quality.
Assists in scheduling, payroll, and budgeting as required and ensures compliance with company policies and procedures.
Protects self, co-workers, and guests against safety hazards; reports and documents incidents immediately.

Experience/Passions/Education

Minimum 2 to 3 years of experience in hospitality required.
Minimum 1 year of experience in a leadership role in Front Office is an asset.
Experience overseeing Front Desk, Housekeeping, and/or Food & Beverage is an asset.
Post-secondary education in Hospitality, Tourism, Business, or a related field.
Proven ability to coach, motivate, and develop high-performing teams.
Strong knowledge of hotel operations and guest service standards.
Strong communication, organizational, and problem-solving skills.

Salary Range

$72,100.00 to $75,000 per annum

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead guest service operations across the front desk, breakfast room, housekeeping, laundry, and janitorial teams to deliver excellent guest experiences and meet hotel performance goals. Develop and coach employees, manage guest service procedures and VIP arrivals, inspect rooms and public areas, coordinate with other departments, and support scheduling, payroll, budgeting, and safety compliance.

Requirements

Requires at least 2 to 3 years of hospitality experience, with post-secondary education in hospitality, tourism, business, or a related field. Candidates should have strong hotel operations knowledge, communication and problem-solving skills, and the ability to coach and develop teams; front office leadership experience is an asset.

Skills

Guest Service
Team Leadership
Team Coaching and Development
Hotel Operations
Guest Satisfaction
Front Desk Operations
Housekeeping Operations
Food and Beverage Operations
Guest Complaint Resolution
Scheduling
Payroll
Budgeting
Communication
Organization
Problem-Solving
Safety Compliance

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Growth and Development Opportunities
Annual Performance Feedback Meetings
Merit-Based Increases
Personal Days
Travel Program
Food and Beverage Discounts
Recognition Program
Cell Phone Allowance
Engaging Work Environment
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Operations
Guest Services
Front Desk
Housekeeping
Laundry
Janitorial
Breakfast Room
Guest Satisfaction
Guest Retention
Employee Retention
VIP Arrival Protocols
Guest Complaints
Room Inspections
Public Area Inspections
Service Standards
Team Development
Coaching
Scheduling
Payroll
Budgeting
Performance Metrics
Financial Goals
Safety Compliance
Hotel Amenities
Rate Plans
Promotions
Community Amenities

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