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Added 10 mins ago
SC
Full Time Front End Manager - Cloverdale/Quadra Store Victoria BC
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 11 mins ago
S
Store Manager - Full Time - Winnipeg, Premium Outlet, MB
Swarovski
Winnipeg, MB
- Full-time
Comprehensive product, personal and leadership skills training to help you grow
Added 11 mins ago
GF
Assistant General Manager - Peterborough Voyageur Place
GoodLife Fitness
Peterborough, ON
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 11 mins ago
MT
Manager, Office Services & Facilities
Miller Thomson LLP
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Creates an inclusive and engaged work environment by providing ongoing coaching, recognizing contributions, and addressing performance concerns promptly and constructively.
Added 25 mins ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect…
Added 40 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
The Team Manager, Insurance Operations is responsible for establishing and leading Fidelity Wealth's Insurance Operations function. This is a foundational leadership role accountable for…
Added 40 mins ago
R
Shift Manager
Ricoh
Toronto, ON
- Full-time
Management the development of production employees by training, coaching, and counseling employees.
Added 56 mins ago
TH
Department Supervisor Full-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Full-time
…can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and…
Added 1 hour ago
B
Financial Planner
BMO
Surrey, BC
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 1 hour ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Provide ongoing training to the business line on all issues surrounding portfolio management by:
Added 1 hour ago
LC
NOFRILLS District Manager in Training, Western Canada
Loblaw Companies Limited
Calgary, AB · Winnipeg, MB
- Full-time
We are excited to offer the District Manager in Training program role for the Western Canada Market (AB, SK, MB, BC). The successful candidate will have the opportunity to further their…
Added 1 hour ago
LW
Assistant Manager
Lammle's Western Wear
Kamloops, BC
- Up to $18.25 CAD / hour
- Full-time
Support in the coaching and training of the team on product knowledge, merchandising standards, and selling techniques; aligning with the Store Manager
Added 2 hours ago
T
AML Financial Crime Risk Investigator II - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 2 hours ago
CI
Supervisor (Part Time)
Carters Inc.
Ottawa, ON
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 2 hours ago
A
Assistant Manager, Reign Restaurant & Monogram Bar
AccorHotel
Toronto, ON
- Full-time
To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job…
Added 3 hours ago
CO
Job ID #32304: Project Manager, Community Roadway Safety
City of Hamilton
Hamilton, ON · Stoney Creek, Ontario
- Full-time
The Project Manager shall recommend policy and improvement strategies, in the delivery of services to meet mandated goals and objectives. Evaluates financial, administrative and staff…
Added 3 hours ago
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Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 3 hours ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 3 hours ago
B
Personal Banker Assosiate
BMO
Richmond Hill, ON
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 3 hours ago
U
Sales Manager - UniFirst
UniFirst
Montreal, QC
- Full-time
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Added 4 hours ago
Senior Electrical Manager
Give and Go Prepared Foods
Toronto, ON
Ensure employees receive appropriate safety training, instructions, equipment, and personal protective equipment (PPE).
Added 4 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Following personal training; certifies and/or recertifies staff in organizational required competencies and/or transfer of functions.
Added 4 hours ago
TH
Café manager
Tim Hortons Québec
Halifax, NS
- Full-time
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Added 4 hours ago
SH
Clinical Resource Nurse - Charge Nurse (LPN)
Shared Health-Soins Communs
Virden, MB
- Full-time
Under the general supervision of, and in collaboration with the manager, the Clinical Resource Nurse (CRN)/Charge Nurse is responsible for providing clinical leadership and daily…
Added 4 hours ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…

Pomeroy Lodging

Guest Service Manager

Prince George, BC, Canada

$72,100.00 to $75,000 per annum · Full-time

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Job details

Pay: $72,100.00 to $75,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We are looking for a Guest Service Manager to join our team!

We are looking for an experienced Guest Service Manager who enjoys leading and developing a team, creating exceptional guest experiences, working in a dynamic hotel environment, and driving strong service and operational results.

Job Description

As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Pomeroy Perks

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Annual Performance Feedback Meetings with merit-based increase.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Recognition Program.
Cell Phone Allowance.
Engaging Work Environment.
Work Life Balance.

Key Focuses

Is visible in operations throughout the day; supporting quality first impressions at the front desk, lobby, and guest entrance.
Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
Welcome each guest in a prompt and courteous manner as they enter the lobby through effective scheduling.
Oversees and manages guest services operations, ensuring high levels of guest satisfaction.
Develop and implement effective guest service strategies and procedures. Executes VIP arrival protocols.
Collaborates with other departments to ensure seamless guest experiences throughout their stay.
Provides their team with the resources, training, direction, coaching, and feedback required for their continuous development.
Maintains their team’s knowledge of hotel room types, amenities, brand hallmarks, promotions, rate plans, and community amenities.
Inspect guest rooms and public areas for cleanliness and maintenance issues; documents result and creates an action plan to rectify the problem.
Ensures personally and guides their team to execute assigned deliverables in a manner that requires little or no follow-up regarding timeliness, scope, and quality.
Assists in scheduling, payroll, and budgeting as required and ensures compliance with company policies and procedures.
Protects self, co-workers, and guests against safety hazards; reports and documents incidents immediately.

Experience/Passions/Education

Minimum 2 to 3 years of experience in hospitality required.
Minimum 1 year of experience in a leadership role in Front Office is an asset.
Experience overseeing Front Desk, Housekeeping, and/or Food & Beverage is an asset.
Post-secondary education in Hospitality, Tourism, Business, or a related field.
Proven ability to coach, motivate, and develop high-performing teams.
Strong knowledge of hotel operations and guest service standards.
Strong communication, organizational, and problem-solving skills.

Salary Range

$72,100.00 to $75,000 per annum

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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More about this job

Responsibilities

Lead guest service operations across the front desk, breakfast room, housekeeping, laundry, and janitorial teams to deliver excellent guest experiences and meet hotel performance goals. Develop and coach employees, manage guest service procedures and VIP arrivals, inspect rooms and public areas, coordinate with other departments, and support scheduling, payroll, budgeting, and safety compliance.

Requirements

Requires at least 2 to 3 years of hospitality experience, with post-secondary education in hospitality, tourism, business, or a related field. Candidates should have strong hotel operations knowledge, communication and problem-solving skills, and the ability to coach and develop teams; front office leadership experience is an asset.

Skills

Guest Service
Team Leadership
Team Coaching and Development
Hotel Operations
Guest Satisfaction
Front Desk Operations
Housekeeping Operations
Food and Beverage Operations
Guest Complaint Resolution
Scheduling
Payroll
Budgeting
Communication
Organization
Problem-Solving
Safety Compliance

Benefits

Competitive Wages
Health and Wellness Benefit Plan
Paid On-the-Job Training
Learning Opportunities
Growth and Development Opportunities
Annual Performance Feedback Meetings
Merit-Based Increases
Personal Days
Travel Program
Food and Beverage Discounts
Recognition Program
Cell Phone Allowance
Engaging Work Environment
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel Operations
Guest Services
Front Desk
Housekeeping
Laundry
Janitorial
Breakfast Room
Guest Satisfaction
Guest Retention
Employee Retention
VIP Arrival Protocols
Guest Complaints
Room Inspections
Public Area Inspections
Service Standards
Team Development
Coaching
Scheduling
Payroll
Budgeting
Performance Metrics
Financial Goals
Safety Compliance
Hotel Amenities
Rate Plans
Promotions
Community Amenities

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