Night Audit
- Canmore, AB, Canada
Rate of Pay: $20.00 per hour · Full-time
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Job details
- Pay
- Rate of Pay: $20.00 per hour
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1 year of experience in the hospitality industry.
- Posting language
- English
- Posted
Original job description
Night Auditor
Rate of Pay: $20.00 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department and using strong and effective communication with all other hotel departments.
Job Duties
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Rate of Pay: $20.00 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
The Role
As a Night Auditor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role responsibilities are to ensure the proper balancing and control of hotel revenue, the accuracy of generated daily reports, processing systems backup, and responsible for guest and employee safety and security. You will have knowledge of all Front Office responsibilities. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department and using strong and effective communication with all other hotel departments.
Job Duties
- Ensures the proper balancing and control of Hotel revenue & the Daily Sales Journal.
- Responsible for the accuracy of Night Audit generated daily reports.
- Ensuring the highest levels of guest service while exceeding the expectations of our guests during the night shift.
- Actively seek feedback from guests and employees, following up and taking action to improve GSAT.
- Developing close and effective working relationships with all supporting departments - Food & Beverage Outlets and Accounting.
- Ownership of balancing room inventory to maximize hotel profitability while ensuring guest satisfaction.
- Complete all daily reports for management.
- Minimum 1 year of experience in the hospitality industry.
- Will act as a leader during the nighttime in the absence of Senior Leadership at the property.
- Highest level of attention to detail as it relates to not only task-oriented functions but also to cleanliness of work and guest areas i.e. “Be the eye of the guest”
- Knowledge of reading Night Audit reports and the knowhow of how to balance Daily Sales is required.
- Computer literacy is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.
- Experience in handling guest feedback tactfully via email, telephone, guest feedback portals and in person.
- You must be self-directed and have previous cash handling experience.
- A Degree/Diploma in Hospitality Administration from a recognized institute would be an asset.
- Must be calm under pressure, assertive, honest, and discreet.
- Excellent communication skill, both oral and written.
- Must have a class 5 Driver's License or equivalent and be able to drive both standard and automatic.
- Required to alternate seamlessly between extended periods of seated audit work and standing guest engagement at the Front Desk.
- Prolonged use of hotel operating systems to complete nightly financial reconciliation, revenue reporting, and system balancing with a high degree of accuracy and analytical focus.
- Repetitive hand, wrist, and finger movements associated with detailed data entry, payment processing, and preparation of guest documentation and key materials.
- Capacity to remain alert, poised, and service-focused throughout overnight hours while maintaining Four Diamond service standards.
- Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
- Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities.
- Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
- Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment both in person and over the phone.
- Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.
- Annual wage and performance review
- Personal days: 5 per year after 90 days of continued full-time employment
- Food and Beverage discounts at ALL 6 of our dining outlets
- Growth and development opportunities, both personal and professional
- Onsite newly-renovated staff accommodations which includes an employee gym
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Discounted access to our Nordic Spa*
- Discounted Ski Pass and Golf rates*
- Kananaskis Parks Pass
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
- Season Availability, subject to cut off dates.
More about this job
Responsibilities
Balance and control hotel revenue, reconcile daily sales, and ensure the accuracy of night audit reports and other management reporting. Provide overnight guest service, manage room inventory, coordinate with supporting departments, and help maintain guest and employee safety.
Requirements
At least one year of hospitality experience, previous cash-handling experience, and the ability to read night audit reports and balance daily sales are required. Candidates should be computer literate, including experience with Opera, CloudPM, Windows, Word, and Excel; a hospitality administration degree or diploma is an asset, and a Class 5 or equivalent driver's license is required.
Skills
- Night Audit
- Revenue Reconciliation
- Daily Sales Balancing
- Financial Reporting
- Room Inventory Management
- Guest Service
- Guest Feedback Handling
- Cash Handling
- Attention To Detail
- Front Office Operations
- Opera
- CloudPM
- Microsoft Word
- Microsoft Excel
- Communication
- Problem-Solving
Benefits
- Subsidized Staff Housing
- Personal Days
- Food And Beverage Discounts
- Professional Development Opportunities
- Employee Gym
- Employee Cafeteria Meal
- Activities Discounts
- Shuttle Access To Calgary And Canmore
- Health And Wellness Benefits
- Accrued Vacation
- Discounted Marriott Hotel Rates
- Discounted Nordic Spa Access
- Discounted Ski Passes And Golf Rates
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Finance & Accounting
- Customer Service & Support
- Security & Safety
Keywords
- Night Audit
- Hotel Revenue
- Daily Sales Journal
- Financial Reconciliation
- Night Audit Reports
- Room Inventory
- Guest Service
- Guest Feedback
- Front Office
- Cash Handling
- Opera
- CloudPM
- Windows
- Microsoft Word
- Microsoft Excel
- Hospitality
- Revenue Reporting
- System Backup
- Guest Safety
- Employee Safety
- Daily Management Reports
- Class 5 Driver's License
- Hotel Operations