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Added 17 hours ago
GH
Guest Services Agent
Germain Hôtels
AB · Calgary, AB
- Full-time
Added 1 day ago
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Premier Corporate Security Guard
GardaWorld
Vancouver, BC
- Full-time
Partner with Facilities, IT, HR/P&C, and Front Desk teams to address security concerns and operational needs.
Added 1 day ago
SS
Concierge
Sunrise Senior Living
North Vancouver, BC · Sunrise of Lynn Valley
- Part-time
Front Desk Concierge – Lead Hospitality with Purpose
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 1 day ago
Guest Experience Ambassador (Casual) - Civic Hotel
Century Group
Surrey, BC
Reporting to the Front Desk Manager, the Guest Experience Ambassador will deliver a flawless, innovative and unique guest experience.
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
Reception - Concierge
Amica Senior Lifestyles
Barrie, ON
Respond to front-desk inquiries by providing information about
Added 2 days ago
Front Desk Agent
Rosewood Hotel Group
Vancouver, BC
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks.
Added 2 days ago
HC
Front Desk Agent/Relief Night Audit
H2 Canmore Lodging
Canmore, AB
- Full-time
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Markham, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Oakville, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Oakville, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 3 days ago
PL
Nordic Spa Lead Concierge
Pomeroy Lodging
Canmore, AB
- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
Added 3 days ago
PL
Nordic Spa Concierge
Pomeroy Lodging
Canmore, AB
- Full-time
We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
Added 3 days ago
PL
Nordic Spa Lead Concierge
Pomeroy Lodging
Cochrane, AB
- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
Added 3 days ago
PL
Nordic Spa Lead Concierge
Pomeroy Lodging
Calgary, AB
- Full-time
The Lead Spa Concierge is responsible for supporting and leading excellent guest service interactions among the Concierge team. In collaboration with the Spa Concierge Supervisor and Spa…
Added 3 days ago
PL
Nordic Spa Concierge
Pomeroy Lodging
Cochrane, AB
- Full-time
We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
Added 3 days ago
PL
Nordic Spa Concierge
Pomeroy Lodging
Calgary, AB
- Full-time
We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
Added 3 days ago
Lead, M&A Delivery
Bain & Company
Toronto, ON
…transition points – delivering tailored advisory services, a concierge-desk approach to the full technology / IP / expertise ecosystem, and hands-on client work in key workstreams. The M&A…
Added 3 days ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Added 4 days ago
SV
Front Desk Concierge
Skin Vitality Medical Clinic
Barrie, ON
- $18 to $20 CAD / hour
- Full-time
As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every…
Added 4 days ago
M
Assistant Housekeeping Manager
Marriott
Calgary, AB
- Full-time
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.

Pomeroy Lodging

Nordic Spa Concierge

Cochrane, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Concierge

Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Qualifications

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.

Work Perks

Competitive wages and gratuities
Resort-wide and travel discounts
5 Personal Days per year after 90 days of consecutive service
Benefits plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services

Education & Experience

Previous Spa, Hospitality, Guest Service or Retail experience
Excellent verbal communication skills are essential
Previous Good with numbers, balancing daily sales, data collection
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness
Previous reservation software and POS experience preferred

Working Conditions

Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.

#P

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More about this job

Responsibilities

Welcome spa guests and provide accurate reservations, check-ins, and information about hydrotherapy, services, products, and offerings. Monitor guest inquiries and waitlists, support revenue and guest satisfaction goals, and keep reception, retail, and relaxation areas clean, stocked, and organized.

Requirements

Previous experience in spa, hospitality, guest service, or retail is sought, along with strong verbal communication, comfort with numbers and daily sales balancing, and openness to learning technology. Reservation software and point-of-sale experience are preferred; a passion for guest service, health, and wellness is also expected.

Skills

Guest Service
Verbal Communication
Attention To Detail
Reservation Management
Point-Of-Sale Operations
Cash Handling And Sales Balancing
Technology Proficiency
Hydrotherapy Knowledge
Product And Service Knowledge
Revenue Maximization
Guest Inquiry Management
Waitlist Management
Cleaning And Restocking
Multitasking
Team Collaboration
Health And Wellness

Benefits

Competitive Wages And Gratuities
Resort-Wide And Travel Discounts
Five Personal Days Per Year After 90 Days Of Consecutive Service
Benefits Plan
On-Site Accommodation Or Commuter Allowance
Discounts On Retail Products And Spa Services

Visa sponsorship

Not detected in the job text

Keywords

Nordic Spa
Guest Service
Hospitality
Health And Wellness
Hydrotherapy
Reservations
Check-In
Reservation Software
Point-Of-Sale
Daily Sales
Data Collection
Guest Inquiries
Waitlists
Revenue Maximization
Guest Satisfaction
Retail
Spa Services
Product Knowledge
Cleaning
Restocking
Checklists
Team Collaboration
Service Excellence
Multitasking

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