Outlet Supervisor
- Grande Prairie, AB, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
We are looking for a Food & Beverage Supervisor to join our team!
If you are a person who enjoys leading a team and thrives in a fast-paced and exciting work environment, this is the perfect job for you!
Job Description
As a Food & Beverage Supervisor, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will lead your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks
This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
#P
If you are a person who enjoys leading a team and thrives in a fast-paced and exciting work environment, this is the perfect job for you!
Job Description
As a Food & Beverage Supervisor, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will lead your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
- Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.
- Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
- Maintains high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
- Welcomes guests entering the restaurant in a prompt and courteous manner.
- Develops excellent product knowledge about the menu and feature items and can answer any inquiry.
- Ensures responsible service of both food and alcohol. Follows all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.
- 6 months of hands-on experience in a serving position.
- Tech savvy.
- Previous supervisory experience is an asset.
- ProServe certification is required.
This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
#P
More about this job
Responsibilities
Lead and develop the restaurant team while maintaining high standards of guest service and ensuring the restaurant and service areas are clean and ready for guests. Oversee efficient service, respond to guest concerns, promote menu knowledge, support financial goals, and ensure responsible food and alcohol service in compliance with applicable laws.
Requirements
Requires at least six months of hands-on serving experience, technology proficiency, and a valid ProServe certification; previous supervisory experience is an asset. The role requires flexibility to work day, afternoon, or evening shifts, including weekends, and the ability to lift up to 30 pounds and work in a fast-paced environment.
Skills
- Team Leadership
- Coaching and Feedback
- Guest Service
- Restaurant Operations
- Menu Knowledge
- Food and Alcohol Service
- Health and Safety Compliance
- Food Handling
- ProServe Certification
- Technology Proficiency
- Problem Solving
- Multitasking
- Communication
- Staff Development
Benefits
- Competitive Wages
- Health and Wellness Benefit Plan
- Paid On-the-Job Training
- Learning Opportunities
- Personal and Professional Development Opportunities
- Personal Days
- Pomeroy Stay Travel Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Management & Leadership
- Customer Service & Support
Keywords
- Food and Beverage
- Restaurant Operations
- Guest Service
- Team Leadership
- Staff Coaching
- Staff Development
- Menu Knowledge
- Food Service
- Alcohol Service
- ProServe Certification
- Food Handling
- Health and Safety
- Provincial Regulations
- Video Lottery Terminal Regulations
- Financial Goals
- Performance Metrics
- Technology Proficiency
- Serving Experience
- Guest Relations
- Fast-Paced Environment
- Shift Flexibility