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Added 9 hours ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Job Board / Guest Services Agent - Winter 2027
Added 3 days ago
BW
Guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
- $15 to $19 CAD / hour
- Full-time
- On-site
Added 5 days ago
Guest Service Agent
Northland Properties
Revelstoke, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 days ago
Guest Service Agent
Northland Properties
Regina, SK
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 7 days ago
BC
Guest Services Agent
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Banff Centre is looking for a Guest Services Agent to assist with the efficient processing of all guests while understanding their diverse needs and expectations. Often the first and most…
Added 7 days ago
M
Service Express Agent
Marriott
Ottawa, ON
- Full-time
…email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.…
Added 7 days ago
Guest Service Agent
Northland Properties
Calgary, AB
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 7 days ago
M
Guest Services Agent
Marriott
Saskatoon, SK
- Part-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 8 days ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- $19 CAD / hour
- Full-time
As a Guest Services Agent of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our first impression to our guests and the face of the company, welcoming our guests…
Added 11 days ago
Guest Service Agent
Northland Properties
Markham, ON
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 11 days ago
Guest Service Agent
Northland Properties
Castlegar, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 12 days ago
PL
Guest Service Agent
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role…
Added 12 days ago
PL
Switchboard Agent
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is…
Added 13 days ago
Guest Services Agent (Casual)
Century Group
Delta, BC
Reporting to the Front Office Manager, the Guest Service Agent is responsible for operating the switchboard and bell services, greeting and welcoming all guests, and providing superior…
Added 14 days ago
LH
GUEST SERVICE AGENT
Lais Hotel Properties L
Jordan Station, ON
- Up to $18.94 CAD / hour
- Part-time
Inn on the Twenty is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to…
Added 17 days ago
Front Office Agent
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
Assisting with Guest Services, Reservations, and Switchboard operations if necessary.
Added 17 days ago
M
Guest Service Agent
Marriott
Vancouver, BC
- Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 17 days ago
M
Service Express Agent - Phone Operator
Marriott
Vancouver, BC
- Full-time
…email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.…
Added 18 days ago
Guest Service Agent
Northland Properties
Victoria, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 21 days ago
Guest Service Agent
Northland Properties
Saskatoon, SK
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 21 days ago
Guest Service Agent
Northland Properties
Edmonton, AB
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 24 days ago
C
Guest service agent
ClubLink
Mactier, ON
- Internship
Added 26 days ago
PH
Hospital Contact Centre Agent - Casual (Switchboard Operator)
Provincial Health Services Authority
Vancouver, BC
- Part-time
Added 27 days ago
Guest Service Agent
Northland Properties
Dartmouth, NS
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 27 days ago
Guest Service Agent
Northland Properties
St. John's, NL
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…

Pomeroy Lodging

Switchboard Agent

Kananaskis, AB, Canada

Rate of Pay: Starting at $18/hour · Full-time

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Job details

Pay: Rate of Pay: Starting at $18/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Switchboard Agent

Rate of Pay: Starting at $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience And Educational Requirements

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

Apply About employer

More about this job

Responsibilities

Answer internal and external calls professionally, assist guests with questions and billing inquiries, promote the lodge and local activities, and follow up on requests or concerns. Manage room assignments and inventory, coordinate arrivals and departures with housekeeping, and work closely with other hotel departments to deliver excellent guest service.

Requirements

Previous front office experience is an asset, and a hospitality or hotel/resort management degree or diploma is preferred. Candidates should be computer literate, including experience with Outlook, Excel, Opera, and MS Cloud, and demonstrate strong communication, organization, multitasking, and guest-service skills while working varied shifts.

Skills

Guest Service
Telephone Communication
Guest Relations
Complaint Resolution
Interdepartmental Communication
Teamwork
Room Assignment
Inventory Management
Cash Handling
Billing Support
Multitasking
Organization
Working Under Pressure
Local Area Knowledge
Microsoft Outlook
Microsoft Excel

Benefits

Personal Days
Food And Beverage Discounts
Growth And Development Opportunities
Onsite Staff Accommodation
Employee Gym
Employee Cafeteria Meal
Activity Discounts
Shuttle Access To Calgary And Canmore
Health And Wellness Benefits
Accrued Vacation
Discounted Marriott Hotel Rates
Discounted Nordic Spa Access
Discounted Ski Passes And Golf Rates
Kananaskis Parks Pass

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Switchboard
Guest Service
Guest Relations
Telephone System
Room Assignment
Inventory Management
Housekeeping Coordination
Guest Requests
Service Recovery
Cash Handling
Debit Transactions
Credit Transactions
Billing Inquiries
Hospitality
Hotel Management
Resort Management
Microsoft Outlook
Microsoft Excel
Opera
MS Cloud
Kananaskis Valley
Group Guests
Tour Guests
VIP Guests

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