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Added 14 hours ago
PL
Switchboard Agent
Pomeroy Lodging LP
Calgary, AB · Canmore, AB · Jasper, AB
- From $18 CAD / hour
- Full-time
Earn additional income through our Front Office Upselling Program, with 10% commission on eligible upsells
Added 14 hours ago
TP
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Pomeroy Lodging LP

Switchboard Agent

Calgary, AB, Canada
Canmore, AB, Canada
Jasper, AB, Canada

From $18 CAD / hour · Full-time

Apply on pomeroylodging.talentnest.com About employer

Applications open in a new tab.

Job details

Pay: From $18 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 7, 2026

Original job description

Switchboard Agent

Rate of Pay: Starting at $18/hour + Eligibility for 10% Upselling Commission

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties:

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience and Educational Requirements:

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands:

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks:

Earn additional income through our Front Office Upselling Program, with 10% commission on eligible upsells
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Apply on pomeroylodging.talentnest.com About employer

More about this job

Responsibilities

The Switchboard Agent at Pomeroy Lodging LP will answer phone calls, help guests with questions and requests, and assign rooms with housekeeping coordination. They will also promote the lodge and the Kananaskis area and work closely with other hotel departments.

Requirements

Candidates need front office experience as an asset, computer literacy with Outlook, Excel, Opera and MS Cloud, and a professional, guest-focused manner. A hospitality diploma or degree is preferred, and the role requires working multiple shifts including weekends and holidays.

Skills

Multi-line telephone systems
Opera PMS
Microsoft Outlook
Microsoft Excel
Microsoft Cloud
Room inventory management
Cash, debit and credit transactions
Guest billing inquiries
Upselling
Customer service
Service recovery
Multitasking
Teamwork
Local area knowledge

Benefits

Upselling commission
Personal days
Food and beverage discounts
Subsidized staff housing
Employee meal
Activity discounts
Shuttle access
Health and wellness benefits
Vacation accrual
Nordic Spa discount
Ski pass and golf discounts
Kananaskis Parks Pass
Onsite accommodations

Keywords

Switchboard Agent
Front Office
Hotel
Resort
Lodge
Guest Services
Reservations
Room Assignment
Opera
Outlook
Excel
MS Cloud
Upselling
Telephone Operator
Hospitality
Kananaskis
Canmore
Calgary
Rooms Division
Concierge

Seniority

Entry level

Perks

Generous paid time off
Performance bonus
Employee discount
Wellness program
Meals

Tools

Opera
Outlook
Excel
MS Cloud
multi-line telephone system

Languages

English

Fields of study

Hospitality
Hotel and Resort Management

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Work requirements

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