Jobs in Canada

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Added 2 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Minimum of 2 years of experience in a fast-paced Human Resources administrative or coordination role in a unionized workplace is preferred. An alternate combination of educa
Added 2 mins ago
MH
Talent Acquisition Specialist
MERE HR & Consulting
Mississauga, ON
- $45,000 to $55,000 CAD / year
- Full-time
Work Arrangement: Fully onsite; candidates must be available to work from the Mississauga location five days per week
Added 2 mins ago
ZL
Associate
Zentek Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 2 mins ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Added 18 mins ago
PS
Human Resources Coordinator
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Human Resources Business Partner (HRBP), the Human Resources Coordinator provides administrative and operational support across the employee lifecycle. The HR Coordinator…
Added 32 mins ago
BL
Trust Lead
BC Legal Management Association
BC · West Vancouver, BC
- Other
…reporting. The Trust Lead works closely with lawyers, Legal Administrative Assistants, Accounting, banking representatives, and internal and external auditors to ensure trust transactions…
Added 33 mins ago
MH
Property Administrator
Moore Holdings
St. John's, NL
- Full-time
…John’s, NL. This position is responsible for providing day-to-day administrative support for property operations, including maintaining tenant records, preparing lease documentation, and…
Added 33 mins ago
PL
Guest Service Agent
Pomeroy Lodging
Canmore, AB
- Full-time
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Added 33 mins ago
PL
Switchboard Agent
Pomeroy Lodging
Canmore, AB
- Full-time
Added 33 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
There is the expectation that you are available to work weekdays, weekends and all shifts (days, nights, 12 hour shifts)
Added 33 mins ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 33 mins ago
PL
Guest Service Agent
Pomeroy Lodging
Calgary, AB
- Full-time
Ability to sit for extended periods while operating the switchboard and completing administrative tasks.
Added 33 mins ago
PL
Switchboard Agent
Pomeroy Lodging
Calgary, AB
- Full-time
Added 33 mins ago
PR
Intermediate Accountant | EPCM & Energy Sector
Pearl Recruitment
Calgary, AB
- Full-time
Complete ad hoc accounting, administrative, and finance-related assignments as required.
Added 36 mins ago
D
Day Cleaner
Dexterra
Toronto, ON
- Up to $20.55 CAD / hour
- Full-time
- On-site
Added 36 mins ago
Customer Service Representative
Circle K
Elmira, ON
Administrative: Keeps an accurate record of all shift and timekeeping paperwork.
Added 36 mins ago
Customer Service Representative
Circle K
Elmira, ON
Administrative: Keeps an accurate record of all shift and timekeeping paperwork.
Added 36 mins ago
AC
Représentant(e) Aux Ventes Internes/inside Sales Representative (Aftermarkets)
Aston Carter
Saint-Eustache, QC
- $30 to $40 CAD / hour
- Contract
Added 36 mins ago
BH
Shift Manager/Cage Supervisor - Salmon Arm
Berezan Hospitality Group
Salmon Arm, BC
- $21.2 CAD / hour
- Full-time
- Contract
Complete required paperwork, forms, reports, and administrative tasks accurately.
Added 48 mins ago
RG
Gestionnaire de bureau / Office Manager
Reinsurance Group of America
Montreal, QC
- Full-time
Added 1 hour ago
JH
Ecommerce Specialist
JR Home
Milton, ON
- Full-time
This role is ideal for someone who combines strong administrative and coordination skills with a sales-focused mindset. You should be comfortable working with spreadsheets, retailer…
Added 1 hour ago
GD
Canada Tax Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
Keep current on all tax legislation and administrative changes and effectively communicate any impact to the organization
Added 1 hour ago
B
Scheduling Dispatcher
BGIS
Markham, ON
- Full-time
Added 1 hour ago
PS
Security Guard - WSIB Place
Paladin Security Group
London, ON
- $22.95 CAD / hour
- Full-time
- On-site
Located in a Government of Ontario building, WSIB Place is a professional corporate environment dedicated to administrative operations and client services. As part of the on-site security…
Added 1 hour ago
MC
Customer Service Representative
Mac's Convenience Stores, Inc
Elmira, ON
- Part-time
Administrative: Keeps an accurate record of all shift and timekeeping paperwork.

Pomeroy Lodging

Switchboard Agent

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 14, 2026
Posting language: English
Posted: Nov 14, 2026

Original job description

Switchboard Agent

Rate of Pay: Starting at $18/hour + Eligibility for 10% Upselling Commission

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience And Educational Requirements

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks

Earn additional income through our Front Office Upselling Program, with 10% commission on eligible upsells
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

Apply on LinkedIn About employer

More about this job

Responsibilities

Answer internal and external calls professionally, assist guests with questions and billing inquiries, and promote the lodge and surrounding activities. Manage room assignments and inventory, coordinate with housekeeping and other departments, and follow up on guest feedback and requests to exceed expectations.

Requirements

Previous front office experience is an asset, and a hospitality or hotel/resort management degree or diploma is preferred. Candidates should be computer literate, including experience with Outlook, Excel, Opera, and MS Cloud, and demonstrate strong communication, organization, multitasking, and guest-service skills.

Skills

Guest Service
Telephone Communication
Guest Relations
Complaint Resolution
Room Assignment
Inventory Management
Interdepartmental Communication
Teamwork
Cash Handling
Billing Support
Upselling
Multitasking
Organization
Microsoft Outlook
Microsoft Excel
Opera

Benefits

Upselling Commission
Personal Days
Food And Beverage Discounts
Growth And Development Opportunities
Staff Accommodation
Employee Gym
Employee Cafeteria Meal
Activities Discounts
Shuttle Access To Calgary And Canmore
Health And Wellness Benefits
Accrued Vacation
Discounted Marriott Room Rates
Discounted Nordic Spa Access
Discounted Ski Passes And Golf Rates

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Switchboard
Guest Service
Guest Relations
Telephone System
Multi-Line Telephone
Room Assignment
Room Inventory
Housekeeping Coordination
Guest Feedback
Service Recovery
Upselling
Cash Transactions
Debit Transactions
Credit Transactions
Billing Inquiries
Microsoft Outlook
Microsoft Excel
Opera
MS Cloud
Hospitality
Hotel Management
Resort Management
Kananaskis Valley
Interdepartmental Communication

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Work requirements

Jobs in Canada