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Added 13 mins ago
L
Salad Bar Clerk Part Time Day
Loblaw
Sherwood Park, AB
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 13 mins ago
L
Salad Bar Clerk Part Time Day
Loblaw
Calgary, AB
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 13 mins ago
L
Produce Clerk Part Time Day
Loblaw
Regina, SK
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 13 mins ago
L
Produce Clerk Part Time Day
Loblaw
Saskatoon, SK
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 13 mins ago
L
Meat Clerk Part Time Night
Loblaw
Delta, BC
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 13 mins ago
Sous Chef
Royal Canadian Yacht Club
Toronto, ON
Must have 3–5 years of culinary experience required
Added 52 mins ago
CO
Senior HR Business Partner
City of Saint John
Saint John, NB
- Full-time
As a valued member of Human Resources senior management team, the Senior Human Resources Business Partner leads and supports the City’s corporate and operating departments in maintaining…
Added 52 mins ago
PS
Security Guard
Paladin Security Group Ltd
Kingston, ON
- $20 CAD / hour
- Contract
…respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet…
Added 52 mins ago
TV
Medical / Clinical Aesthetician
The Vancouver Aesthetician
Vancouver, BC
- Full-time
We're looking for a team member who will help us build and shape where we're headed, and who takes pleasure in contributing to it.
Added 1 hour ago
CE
Line cook
Cineplex Entertainment LP
Calgary, AB
- Part-time
Must possess good knife skills · Minimum 1 year of cooking experience required
Added 1 hour ago
Director, Office North America Workplace Services
Bank of Montreal
Toronto, ON
…related function and the management of outsourced Facilities Service Providers for BMO’s North American Office space…
Added 1 hour ago
BP
Retail Manager - Camping, Hunting, Fishing
Bass Pro Shops
Moncton, NB
- Full-time
Staff the departments with “service” oriented Outfitters; participates in interviewing and selection, coordinates training, reviews and evaluates team member performance, prepares weekly…
Added 1 hour ago
LI
Deli Clerk Part Time Afternoon
Loblaws Inc.
Toronto, ON
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 1 hour ago
LI
Grocery Clerk Part Time Evening
Loblaws Inc.
Lethbridge, AB
- Part-time
Our Store Team Members are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs…
Added 1 hour ago
Sales Associate-Retail
Roots
Etobicoke, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 1 hour ago
PL
Switchboard Agent
Pomeroy Lodging
Jasper, AB
- Full-time
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is…
Added 1 hour ago
PL
Guest Service Agent
Pomeroy Lodging
Canmore, AB
- Full-time
As a Guest Service Agent (GSA) with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role…
Added 1 hour ago
PL
Switchboard Agent
Pomeroy Lodging
Canmore, AB
- Full-time
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
PL
Switchboard Agent
Pomeroy Lodging
Calgary, AB
- Full-time
As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
MD
Employment Consultant/Job Developer
Manitoulin-Sudbury DSB
Chapleau, ON
- $36.85 CAD / hour
- Full-time
…to express their ideas and opinions. We believe that every member of our staff should feel heard and supported. We understand that the success of our organization relies on the unique…
Added 1 hour ago
WC
Overnight Assistant Manager
Wal-Mart Canada Corp
Fort McMurray, AB
- Full-time
1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes…

Pomeroy Lodging

Switchboard Agent

Jasper, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 14, 2026
Posting language: English
Posted: Nov 14, 2026

Original job description

Switchboard Agent

Rate of Pay: Starting at $18/hour + Eligibility for 10% Upselling Commission

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience And Educational Requirements

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks

Earn additional income through our Front Office Upselling Program, with 10% commission on eligible upsells
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now!

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Season Availability, subject to cut off dates.

Apply on LinkedIn About employer

More about this job

Responsibilities

Answer internal and external calls professionally, assist guests with questions and billing inquiries, promote the lodge and local activities, and follow up on requests or concerns to exceed guest expectations. Manage room assignments and inventory, coordinate arrivals and departures with housekeeping, and communicate effectively with other hotel departments.

Requirements

Previous front office experience is an asset, and a hospitality or hotel/resort management degree or diploma is preferred. Candidates should be professional, guest-focused, computer literate, organized, able to multitask under pressure, and available for varied shifts in a 24-hour operation.

Skills

Guest Service
Telephone Communication
Guest Relations
Complaint Resolution
Room Assignment
Inventory Management
Cash Handling
Billing Support
Interdepartmental Communication
Teamwork
Multitasking
Organization
Working Under Pressure
Local Area Knowledge
Microsoft Outlook
Microsoft Excel

Benefits

Five Personal Days per Year After 90 Days of Full-Time Employment
Food and Beverage Discounts
Growth and Development Opportunities
Subsidized Onsite Staff Housing
Employee Gym
One Meal per Day in the Employee Cafeteria
Discounts on Activities
Shuttle Access to Calgary and Canmore
Health and Wellness Benefits
Vacation Accrued at 4% of Earnings
Discounted Marriott Hotel Rates
Discounted Nordic Spa Access
Discounted Ski Passes and Golf Rates

Visa sponsorship

Not detected in the job text

Keywords

Switchboard
Front Office
Rooms Division
Guest Service
Guest Relations
Telephone System
Room Assignment
Room Inventory
Housekeeping Coordination
Guest Requests
Service Recovery
Upselling
Cash Transactions
Debit Transactions
Credit Transactions
Billing Inquiries
Microsoft Outlook
Microsoft Excel
Opera
Microsoft Cloud
Hospitality
Hotel Management
Resort Management
Kananaskis Valley
Group and VIP Guest Coordination

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Jobs in Canada