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Pomeroy Lodging

Yora Front Desk Concierge

Kananaskis, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Front Desk Concierge

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Reports to the Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Every greeting, conversation, recommendation, and thoughtful gesture is an opportunity to make someone feel genuinely welcomed, recognized, and cared for.

As a Front Desk Concierge, you will be an essential part of creating memorable guest experiences by combining exceptional hospitality with accurate, efficient Front Desk operations.

From welcoming guests and managing reservations to sharing your knowledge of our wellness experiences, you will help create effortless arrivals, meaningful connections, and memorable departures that leave guests feeling relaxed, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Welcome every guest with warmth, professionalism, and genuine hospitality.
Create seamless arrival, check-in, and departure experiences.
Anticipate guest needs and provide thoughtful, personalized service.
Respond to guest questions and resolve routine concerns professionally, escalating complex situations when required.
Share accurate information about spa experiences, hydrotherapy, treatments, memberships, amenities, and services.
Protect guest privacy and confidentiality while ensuring every interaction reflects Yora Nordic Spa Kananaskis standards.
Thank guests sincerely and create meaningful connections that encourage them to return.

Deliver Operational Excellence

Complete reservations, check-ins, check-outs, payment transactions, and guest communications accurately.
Maintain organized reservation records and guest information.
Support efficient guest flow, locker assignments, and turnover to minimize wait times.
Maintain clean, organized, and welcoming reception, retail, and guest waiting areas.
Follow Front Desk operating procedures, opening and closing routines, and daily checklists.
Ensure accurate cash handling and payment processing.
Identify operational concerns and communicate them promptly to the Front Desk Manager.

Support a Positive Team Environment

Collaborate with Front Desk team members and other departments to deliver a seamless guest experience.
Support teammates during busy periods and contribute to efficient daily operations.
Participate in onboarding, training, coaching, and continuous learning.
Demonstrate reliability, accountability, professionalism, and a positive attitude.
Welcome feedback and apply coaching to continuously improve performance.
Reinforce the Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.

Support Business Performance

Introduce guests to memberships, retail products, treatments, upgrades, and promotional offerings through authentic conversations.
Provide personalized recommendations that enhance the guest experience.
Support departmental revenue goals through product knowledge and guest engagement.
Recognize opportunities to improve guest flow, locker utilization, and operational efficiency.
Use guest feedback and daily observations to identify opportunities for continuous improvement.

What You Bring

Previous experience in hospitality, wellness, guest service, retail, or tourism is preferred.
Passion for creating exceptional and memorable guest experiences.
Strong interpersonal and communication skills with a warm and welcoming approach.
Comfortable using reservation systems, Point of Sale (POS) systems, and workplace technology.
Strong attention to detail and organizational skills.
Ability to remain calm, professional, and positive in a fast-paced environment.
Commitment to teamwork, continuous improvement, and genuine hospitality.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on operational needs. The role requires an active and visible presence at the Front Desk, reception, and retail areas, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, repetitive hand movements, bending, reaching, climbing stairs, and carrying routine office, retail, and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your warm welcome creates connection. Your attention to detail inspires confidence. Your genuine hospitality ensures every guest feels valued, relaxed, and cared for.

Bring your skills to Yora Nordic Spa Kananaskis and help create exceptional guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Welcome guests and manage reservations, check-ins, check-outs, payments, and guest communications while providing accurate information and personalized recommendations about spa services. Maintain organized and welcoming front desk areas, support efficient guest flow, collaborate with colleagues, and contribute to revenue goals and continuous improvement.

Requirements

Previous experience in hospitality, wellness, guest service, retail, or tourism is preferred, along with strong communication, organizational, and interpersonal skills. Candidates should be comfortable with reservation and POS systems, remain calm in a fast-paced environment, and demonstrate teamwork, reliability, and genuine hospitality.

Skills

Guest Service
Hospitality
Interpersonal Communication
Reservations Management
Point-of-Sale Systems
Payment Processing
Cash Handling
Attention to Detail
Organization
Problem Resolution
Product Knowledge
Personalized Recommendations
Teamwork
Time Management
Adaptability
Confidentiality

Benefits

Health and Wellness Benefit Plan
Paid On-the-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food and Beverage Discounts
Retail Discounts
Learning and Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Guest Experience
Hospitality
Reservations
Check-In
Check-Out
Guest Communications
Payment Processing
Cash Handling
Point-of-Sale Systems
Spa Services
Hydrotherapy
Treatments
Memberships
Retail
Guest Privacy
Locker Assignments
Guest Flow
Opening and Closing Procedures
Daily Checklists
Revenue Goals
Product Knowledge
Guest Feedback
Team Collaboration
Continuous Improvement

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