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Added 8 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 8 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…network with our competitive referral programs to achieve your full…
Added 8 mins ago
B
Financial Planner
BMO
Calgary, AB
- Full-time
…a BMO Financial Planner you will be part of a collaborative team and have access to a strong support network to be able to achieve your full…
Added 8 mins ago
P
Full Time Sales Lead
Pandora
Vancouver, BC
- Full-time
Dream to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their…
Added 8 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 8 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 23 mins ago
CB
Sales Assistant- Full-Time with Benefits-Wonderland
COBS Bread
London, ON
- Full-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 23 mins ago
H
Senior Interior Designer
Hays
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…thoughtful, high-end and unique spaces. Their portfolio spans retail, hospitality, residential and commercial workplace projects. They are currently looking for a Senior Interior Designer…
Added 23 mins ago
H
Shift Manager
Harvey's
ON · Simcoe, ON
- Full-time
Role Description The Shift Manager is a full-time, on-site role located at Harvey’s in Simcoe, ON. This role is responsible for supervising daily restaurant operations during assigned…
Added 23 mins ago
SM
Director of Retail Operations
Shop Makers
Vancouver, BC
- Full-time
…and executive strategy, translating corporate vision into a retail organization capable of sustained, multi-country growth. The Director of Retail Operations is responsible for unifying…
Added 38 mins ago
CC
Retail Shift Leader
Canna Cabana
Ajax, ON · Meadow Ridge, Ajax, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at our…
Added 38 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 53 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 53 mins ago
Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 53 mins ago
Sales Advisor - Subaru
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Subaru Victoria is seeking a motivated, personable, and customer-focused Sales Advisor to join our dealership team.
Added 53 mins ago
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Senior Manager, Continuous Improvement, Ecomm Operations
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Toronto, ON
- Full-time
The PC Express Operations team leads all systems from connecting customer order demand through to in- store execution and post purchase activities. As Ecomm sales continue to drive…
Added 1 hour ago
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Sales Manager - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
…OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national…
Added 1 hour ago
TT
Merchandising Coordinator
The TJX Companies, Inc.
Lethbridge, AB
- Full-time
We’re looking for a HomeSense Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 1 hour ago
M
Lead Piercer (Part-Time)
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Vancouver, BC
- Part-time
Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across…
Added 1 hour ago
M
Lead Piercer (Part-Time)
Mejuri
Vancouver, BC
- Part-time
Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across…
Added 1 hour ago
M
Sr Sales Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
…through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
London, ON · Fanshawe East, London, ON
- $17.95 to $19.5 CAD / hour
- Full-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 1 hour ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Niagara-on-the-Lake, ON
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 1 hour ago
RB
Assistant Branch Manager
Royal Bank of Canada
Fredericton, NB
- Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 1 hour ago
T
District Vice President, Durham, Canadian Personal Banking
TD
Ottawa, ON
- Full-time
…13 million customers nationally, TD Canada Trust provides a full range of financial products and services through its retail branch network, mobile app, telephone, Internet banking, and ‘TD…

Pomeroy Lodging

Yora Front Desk Supervisor

Kananaskis, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
Resolve guest concerns professionally, confidently, and with empathy.
Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

Coordinate daily Front Desk activities, shift priorities, and operational requirements.
Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
Monitor guest flow, staffing requirements, and service levels throughout each shift.
Support opening, closing, cash handling, and daily reconciliation procedures.
Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
Coach employees through real-time feedback, training, and recognition.
Assist with onboarding and training new Concierge team members.
Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Ensure efficient labour deployment and productivity throughout each shift.
Monitor daily operational performance and identify opportunities for improvement.
Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Previous supervisory or shift leadership experience is preferred.
Demonstrated ability to lead by example while remaining actively involved in guest service.
Strong understanding of guest service recovery and guest journey management.
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Excellent communication, coaching, organizational, and problem-solving skills.
Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Lead daily Front Desk operations and Concierge team members, ensuring welcoming, efficient guest arrivals, check-ins, payments, and departures. Coordinate shift operations, resolve guest concerns, support sales and financial objectives, and coach the team to maintain service standards and improve the guest experience.

Requirements

Candidates should have 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service; supervisory or shift leadership experience is preferred. They should be skilled in guest service recovery, reservation and point-of-sale systems, communication, coaching, organization, and problem-solving, and be able to make calm decisions in a fast-paced environment.

Skills

Guest Service
Front Desk Operations
Team Leadership
Coaching
Training
Guest Service Recovery
Guest Journey Management
Reservation Systems
Property Management Systems
Point Of Sale Systems
Workforce Management Systems
Communication
Organization
Problem-Solving
Cash Handling
Operational Performance

Benefits

Health And Wellness Benefit Plan
Paid On-The-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food And Beverage Discounts
Retail Discounts
Learning And Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Nordic Spa
Front Desk
Concierge
Guest Experience
Guest Service Recovery
Guest Journey
Reservations
Check-In
Payments
Locker Assignments
Property Management Systems
Point Of Sale
Workforce Management Systems
Cash Handling
Daily Reconciliation
Retail Sales
Memberships
Upgrades
Promotional Initiatives
Labour Deployment
Revenue Objectives
Service Standards
Team Coaching
Onboarding
Operational Improvement

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