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Added 1 min ago
M
Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
We are looking for a customer obsessed Group Finance Manager for the Canada Enterprise team. This is a great opportunity to become a trusted advisor to the ATU. In Microsoft's sales…
Added 46 mins ago
DO
Property & Tenant Services Manager, Housing Services
District of Sault Ste. Marie Social Services Administration Board
Sault Ste. Marie, ON
- Full-time
Reporting to the Supervisor of Housing Services, the Property and Tenant Services Manager is responsible for the day-to-day operations and social challenges of the assigned DSSMSSAB housing…
Added 46 mins ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 1 hour ago
RC
Receptionist Scheduler
Retirement Concepts
Maple Ridge, BC
- $28.74 CAD / hour
- Internship
The Receptionist/Scheduler reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer…
Added 1 hour ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Consumables Associate
Walmart Canada
Corner Brook, NL
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Grand Falls, NB
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
WC
(CAN) Consumables Associate
Walmart Canada
Sudbury, ON
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
WC
Senior Manager, Data Analytics
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Data Analytics & AI Transformation is responsible for leading the development, maintenance and continuous improvement of data, analytics and AI-enabled tools that…
Added 1 hour ago
CC
Merritt - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Kamloops, BC
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
WC
Senior Manager, Merchandising Planning
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Merchandising Planning leads the strategy, planning, and execution of merchandising programs, driving sales, profit, and inventory objectives while…
Added 1 hour ago
CC
Kamloops - Seasonal Merchandiser (2 Month Contract)
Coca-Cola Canada Bottling Limited
Kamloops, BC
- Contract
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Full-Time, Hourly | Bistro Manager/Supervisor
Added 1 hour ago
PL
Yora Front Desk Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired…
Added 1 hour ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
The Senior Manager, Safety Management System & Safety Culture serves as CAE's lead for the development, governance, promotion and continual improvement of the Global Safety Management…
Added 1 hour ago
CO
311 Call Centre Representative (Tom Davies Square) - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the general supervision of the Manager of 311 and Customer Service, this position is responsible to answer, transfer, refer and process calls to appropriate City of Greater Sudbury…
Added 1 hour ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 1 hour ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
…standards are met, addressing escalated issues and miscellaneous concerns to remain in positive standing and preserve…
Added 1 hour ago
MC
Commercial Maintenance Cleaner
Medallion Corporation
Toronto, ON
- Full-time
Ability to communicate maintenance concerns and repair needs clearly to the General Manager.
Added 1 hour ago
A
Information Technology (IT) Manager
Argus
AB · Edmonton, AB
- Full-time
Reporting to the CFO, the IT Manager oversees and provides the strategic and operational leadership for the information technology function, including IT infrastructure, cybersecurity, ERP…
Added 1 hour ago
AD
Onsite Print Specialist
ARC Document Solutions
Winnipeg, MB
- Full-time
…print equipment/machinery to produce and finish jobs to exact customer standards. In between orders, the work area needs to be kept clean with other tasks to assist with around the office.…
Added 1 hour ago
DA
Assistant Parts Manager
Dueck Auto Group
Vancouver, BC
- Full-time
We are seeking an Assistant Parts Manager to support one of our Parts Department operations within Dueck Auto Group. This is an excellent opportunity for a motivated professional with…
Added 2 hours ago
VS
Temporary Full Time Dining Room Host November 17th-December 29th (2026-11032)
Verve Senior Living
Regina, SK
- Full-time
…dining experiences? Under the direction of the Dining Services Manager or designate, our Host play a critical role in ensuring a positive dining experience for our residents by providing…

Pomeroy Lodging

Yora Front Desk Supervisor

Kananaskis, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
Resolve guest concerns professionally, confidently, and with empathy.
Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

Coordinate daily Front Desk activities, shift priorities, and operational requirements.
Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
Monitor guest flow, staffing requirements, and service levels throughout each shift.
Support opening, closing, cash handling, and daily reconciliation procedures.
Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
Coach employees through real-time feedback, training, and recognition.
Assist with onboarding and training new Concierge team members.
Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Ensure efficient labour deployment and productivity throughout each shift.
Monitor daily operational performance and identify opportunities for improvement.
Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Previous supervisory or shift leadership experience is preferred.
Demonstrated ability to lead by example while remaining actively involved in guest service.
Strong understanding of guest service recovery and guest journey management.
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Excellent communication, coaching, organizational, and problem-solving skills.
Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Lead daily Front Desk operations and Concierge team members, ensuring welcoming, efficient guest arrivals, check-ins, payments, and departures. Coordinate shift operations, resolve guest concerns, support sales and financial objectives, and coach the team to maintain service standards and improve the guest experience.

Requirements

Candidates should have 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service; supervisory or shift leadership experience is preferred. They should be skilled in guest service recovery, reservation and point-of-sale systems, communication, coaching, organization, and problem-solving, and be able to make calm decisions in a fast-paced environment.

Skills

Guest Service
Front Desk Operations
Team Leadership
Coaching
Training
Guest Service Recovery
Guest Journey Management
Reservation Systems
Property Management Systems
Point Of Sale Systems
Workforce Management Systems
Communication
Organization
Problem-Solving
Cash Handling
Operational Performance

Benefits

Health And Wellness Benefit Plan
Paid On-The-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food And Beverage Discounts
Retail Discounts
Learning And Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Nordic Spa
Front Desk
Concierge
Guest Experience
Guest Service Recovery
Guest Journey
Reservations
Check-In
Payments
Locker Assignments
Property Management Systems
Point Of Sale
Workforce Management Systems
Cash Handling
Daily Reconciliation
Retail Sales
Memberships
Upgrades
Promotional Initiatives
Labour Deployment
Revenue Objectives
Service Standards
Team Coaching
Onboarding
Operational Improvement

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