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Added 2 mins ago
W
(CAN) Customer Service Manager
Walmart
Vegreville, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 mins ago
LC
Store Manager
Loblaw Companies Limited
Brockville, ON
- Full-time
- Exceptional customer service skills and a talent for building customer loyalty and community relationships
Added 2 mins ago
CG
Maitre D (Lead Banquet Server) - C Hotel
Carmen's Group
Hamilton, ON
- Part-time
The C Hotel by Carmens is a stylish, modern boutique hotel known for thoughtful service and memorable guest experiences. As part of Carmens Group, you’ll join a supportive team with more…
Added 16 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Woodstock, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 16 mins ago
WC
(CAN) Stocking 1 Team Lead
Walmart Canada
Edson, AB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 16 mins ago
WC
(CAN) Front End Team Lead
Walmart Canada
Thompson, MB
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 16 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Vegreville, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 17 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- $56,100 to $70,100 CAD / year
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 17 mins ago
WC
Digital Fulfillment Team Lead
Walmart Canada
Amherst, NS
- Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 17 mins ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Portage la Prairie, MB
- Full-time
…associates through teaching and training. Ensures a high level of customer service while ensuring task…
Added 17 mins ago
WC
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Hamilton, ON
- Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 17 mins ago
FB
Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 17 mins ago
FB
Assistant Department Manager - GTA East
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 17 mins ago
E
Automotive Detailer - Car Washer - Bowmanville
Enterprise
Bowmanville, ON
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 17 mins ago
TC
Retail Full Time Merchandise Processing Coordinator-Winners/Homesense Georgetown
TJX Canada – Winners, Marshalls, HomeSense
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 17 mins ago
EC
Counter Salesperson
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Surrey, BC
- Full-time
…through striving for innovation and providing excellence in customer…
Added 17 mins ago
M
Cafe Manager
Morrisons
Vancouver, BC
- Full-time
Reporting directly to the Store Manager, you’ll bring a proactive approach to running a welcoming, vibrant Café. You'll lead your team to deliver outstanding service, keep stock…
Added 17 mins ago
7
Store Crew
7-Eleven
Mississauga, ON
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 17 mins ago
E
Automotive Detailer - Car Washer - Scarborough
Enterprise
Toronto, ON · Scarborough, ON
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 17 mins ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 17 mins ago
BC
District Sales Leader
Bimbo Canada
Moncton, NB
- Full-time
…creates value by being at the forefront of manufacturing and service delivery innovation in the baking industry through the continued improvement and refinement of its supply chain network…
Added 17 mins ago
7
Store Crew
7-Eleven
Saskatoon, SK
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 17 mins ago
E
Sr Manager, Electronics Initiatives
eBay
Toronto, ON
- Full-time
· Connect business and enabling teams. Align Category Management, market teams, Product, Marketing, Operations, Customer Service, Trust, Finance, and Analytics around shared requirements…
Added 17 mins ago
E
Sr Manager, Salvage Parts Initiatives
eBay
Toronto, ON
- Full-time
As Senior Manager, Strategic Initiatives - Salvage, you will lead business planning and operational execution for priority global Salvage initiatives. You will translate strategic…
Added 17 mins ago
Retail Store Manager, Totem Mall
Bell
Fort St. John, BC
Deliver exceptional customer service and achieve sales targets.

Pomeroy Lodging

Yora Front Desk Supervisor

Kananaskis, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
Resolve guest concerns professionally, confidently, and with empathy.
Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

Coordinate daily Front Desk activities, shift priorities, and operational requirements.
Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
Monitor guest flow, staffing requirements, and service levels throughout each shift.
Support opening, closing, cash handling, and daily reconciliation procedures.
Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
Coach employees through real-time feedback, training, and recognition.
Assist with onboarding and training new Concierge team members.
Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Ensure efficient labour deployment and productivity throughout each shift.
Monitor daily operational performance and identify opportunities for improvement.
Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Previous supervisory or shift leadership experience is preferred.
Demonstrated ability to lead by example while remaining actively involved in guest service.
Strong understanding of guest service recovery and guest journey management.
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Excellent communication, coaching, organizational, and problem-solving skills.
Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Lead daily Front Desk operations and Concierge team members, ensuring welcoming, efficient guest arrivals, check-ins, payments, and departures. Coordinate shift operations, resolve guest concerns, support sales and financial objectives, and coach the team to maintain service standards and improve the guest experience.

Requirements

Candidates should have 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service; supervisory or shift leadership experience is preferred. They should be skilled in guest service recovery, reservation and point-of-sale systems, communication, coaching, organization, and problem-solving, and be able to make calm decisions in a fast-paced environment.

Skills

Guest Service
Front Desk Operations
Team Leadership
Coaching
Training
Guest Service Recovery
Guest Journey Management
Reservation Systems
Property Management Systems
Point Of Sale Systems
Workforce Management Systems
Communication
Organization
Problem-Solving
Cash Handling
Operational Performance

Benefits

Health And Wellness Benefit Plan
Paid On-The-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food And Beverage Discounts
Retail Discounts
Learning And Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Nordic Spa
Front Desk
Concierge
Guest Experience
Guest Service Recovery
Guest Journey
Reservations
Check-In
Payments
Locker Assignments
Property Management Systems
Point Of Sale
Workforce Management Systems
Cash Handling
Daily Reconciliation
Retail Sales
Memberships
Upgrades
Promotional Initiatives
Labour Deployment
Revenue Objectives
Service Standards
Team Coaching
Onboarding
Operational Improvement

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