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Added 7 mins ago
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Senior Manager, Strategic Project Management
Datasite
Toronto, ON
- Full-time
The Senior Manager of Strategic Project Management leads Datasite's highest-priority cross-functional initiatives from definition through delivery, including go-to-market readiness,…
Added 7 mins ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Day Shift Monday through Friday - Schedule subject to change
Added 7 mins ago
Residential Community Living Worker (Diversity Flats)
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Kamloops, BC
Reports and is accountable to the Manager of Community Living Services or their designate
Added 23 mins ago
SC
shift supervisor - Store# 22605, AVALON MALL
Starbucks Coffee Company
St. John's, NL
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 23 mins ago
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shift supervisor - Store# 83749, YELLOWHEAD HWY & SHUSWAP ROAD
Starbucks Coffee Company
Kamloops, BC
- Full-time
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shift supervisor - Store# 04268, 99 BANK STREET
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- Full-time
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chef de quart - Store# 55961, LES PROMENADES KING
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Added 53 mins ago
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Walmart
Mississauga, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 53 mins ago
BT
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- Full-time
Complete review form and provide to Manager, Safety for review and signing.
Added 1 hour ago
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Caledon, ON · Toronto, ON
Added 1 hour ago
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Toronto, ON · Kirkland, QC
- Full-time
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Kamloops, BC
- Internship
In accordance with the vision and values of the organization, and under the direction and supervision of the PPL/Manager and IR Supervisor, acts as a primary liaison between KGH/RIH Medical…
Added 2 hours ago
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Winnipeg, MB
- Full-time
Reporting to the General Manager, the Assistant Cook is responsible for assisting the Head Chef in the preparation and delivery of all foods for residents, guests and employees.
Added 2 hours ago
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Receptionist Scheduler
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- $28.74 CAD / hour
- Internship
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Added 2 hours ago
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Structural Drafter, Junior
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Added 2 hours ago
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Warehouse Specialist, Canada
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- Full-time
Supporting the Warehouse Manager and collaborating closely with the Logistics Coordinator
Added 2 hours ago
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Winter 2026/27 - First Cook
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Winter 2026/27 - Hospitality Services - CMH Purcell
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- Full-time
…The position will start at 12:00pm daily and work an average shift length of 7…
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Facilities Maintenance Technician - Bugaboos
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- Full-time
Reports To: Area Manager and Maintenance Managers
Added 2 hours ago
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(CAN) Associé à la protection des biens
Walmart Canada
Longueuil, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
Associé à la protection des biens
Walmart Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Sudbury, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
WC
Self Checkout Attendant
Walmart Canada
ON · Simcoe, ON
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Mississauga, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…

Pomeroy Lodging

Yora Front Desk Supervisor

Kananaskis, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
Resolve guest concerns professionally, confidently, and with empathy.
Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

Coordinate daily Front Desk activities, shift priorities, and operational requirements.
Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
Monitor guest flow, staffing requirements, and service levels throughout each shift.
Support opening, closing, cash handling, and daily reconciliation procedures.
Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
Coach employees through real-time feedback, training, and recognition.
Assist with onboarding and training new Concierge team members.
Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Ensure efficient labour deployment and productivity throughout each shift.
Monitor daily operational performance and identify opportunities for improvement.
Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Previous supervisory or shift leadership experience is preferred.
Demonstrated ability to lead by example while remaining actively involved in guest service.
Strong understanding of guest service recovery and guest journey management.
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Excellent communication, coaching, organizational, and problem-solving skills.
Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Lead daily Front Desk operations and Concierge team members, ensuring welcoming, efficient guest arrivals, check-ins, payments, and departures. Coordinate shift operations, resolve guest concerns, support sales and financial objectives, and coach the team to maintain service standards and improve the guest experience.

Requirements

Candidates should have 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service; supervisory or shift leadership experience is preferred. They should be skilled in guest service recovery, reservation and point-of-sale systems, communication, coaching, organization, and problem-solving, and be able to make calm decisions in a fast-paced environment.

Skills

Guest Service
Front Desk Operations
Team Leadership
Coaching
Training
Guest Service Recovery
Guest Journey Management
Reservation Systems
Property Management Systems
Point Of Sale Systems
Workforce Management Systems
Communication
Organization
Problem-Solving
Cash Handling
Operational Performance

Benefits

Health And Wellness Benefit Plan
Paid On-The-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food And Beverage Discounts
Retail Discounts
Learning And Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Nordic Spa
Front Desk
Concierge
Guest Experience
Guest Service Recovery
Guest Journey
Reservations
Check-In
Payments
Locker Assignments
Property Management Systems
Point Of Sale
Workforce Management Systems
Cash Handling
Daily Reconciliation
Retail Sales
Memberships
Upgrades
Promotional Initiatives
Labour Deployment
Revenue Objectives
Service Standards
Team Coaching
Onboarding
Operational Improvement

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