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Added 11 mins ago
AU
Security Guard - High Rise
Allied Universal
Winnipeg, MB
- $17 CAD / hour
- Full-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 41 mins ago
SC
chef de quart - Store# 61239, AUT 20 & CH HERRON
Starbucks Coffee Company
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
R|
Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Added 1 hour ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 1 hour ago
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RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
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Added 1 hour ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
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- Full-time
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Added 1 hour ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 2 hours ago
BP
Kitchen supervisor (Shawnessy)
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Calgary, AB
- Full-time
Kitchen Supervisor at Canada's leading casual dining restaurant, Boston Pizza, oversee the daily operations of the kitchen, including the training, development and performance management of…
Added 2 hours ago
TH
Merchandising Execution Associate : Part Time - BEACON HILL
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Calgary, AB
- Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 2 hours ago
TH
Merchandise Execution Associate Part Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 2 hours ago
TH
Associé(e) service Pro (temps partiel)
The Home Depot Canada
Terrebonne, QC
- Part-time
…safety policies and standards, completing specified safety training, immediately correcting hazards and unsafe conditions or reporting conditions to the Manager on Duty, and working safely…
Added 2 hours ago
NC
Supervisor, Bekaadendang Program (Anti-Human Trafficking/PAR/CARE TEAM)
Native Child and Family Services of Toronto
Toronto, ON
- $88,193 to $106,569 CAD / year
- Full-time
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Added 3 hours ago
DT
Service Manager I
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Vancouver, BC
- Full-time
SALARY RANGE FOR SERVICE MANAGER I: $75,880 – $106,230 CAD annual base salary
Added 4 hours ago
TH
Merchandise Execution Associate Part Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 4 hours ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social…
Added 4 hours ago
S
DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 4 hours ago
WI
Executive Housekeeper - The Wickaninnish Inn
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Tofino, BC
- Full-time
Be responsible and accountable for the actions of the housekeeping team, working as a “hands-on manager” to meet or exceed guest expectations.
Added 4 hours ago
CO
Food Services Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
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Added 5 hours ago
BH
Building Manager II - Resident (Lower Mainland)
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Vancouver, BC
- Full-time
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Added 5 hours ago
CO
Supervisor of Water Treatment
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Sudbury, ON · Greater Sudbury, ON
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Added 5 hours ago
IH
Spiritual Health Practitioner
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…policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or…
Added 5 hours ago
IH
Lead | Indigenous Recruitment
Interior Health Authority
Kelowna, BC
- Full-time
…policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or…
Added 5 hours ago
IH
Advisor | People Safety and Prevention
Interior Health Authority
Kelowna, BC
- Full-time
…policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or…
Added 5 hours ago
AU
Security Guard
Allied Universal
AB · Edmonton, AB
- $18 CAD / hour
- Part-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager

Pomeroy Lodging

Yora Front Desk Supervisor

Kananaskis, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Supervisor

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Front Desk Manager

The Opportunity

At Yora Nordic Spa Kananaskis, every guest journey begins with a human connection. Before guests experience the thermal circuit, reconnect with nature, or simply slow down, they experience the welcome your team creates.

As the Front Desk Supervisor, you will lead the day-to-day Front Desk operations, support and coach the Concierge team, and ensure every guest interaction reflects the warmth, professionalism, and hospitality that define Yora Nordic Spa Kananaskis.

Working alongside the Front Desk Manager, you will help create effortless arrivals, genuine interactions, and memorable departures that leave guests feeling cared for, valued, and inspired to return.

What You’ll Do

Create an Exceptional Guest Experience

Lead the Front Desk team in delivering warm, genuine, and memorable guest experiences.
Ensure guest arrivals, check-ins, departures, and interactions are welcoming, efficient, and seamless.
Resolve guest concerns professionally, confidently, and with empathy.
Monitor guest flow and proactively address wait times or challenges that impact the guest experience.
Collaborate with other departments to deliver a seamless guest journey.

Coordinate Front Desk Operations

Coordinate daily Front Desk activities, shift priorities, and operational requirements.
Ensure reservations, check-ins, payments, locker assignments, and guest communications are completed accurately.
Maintain exceptional cleanliness, organization, and presentation of Front Desk and arrival areas.
Monitor guest flow, staffing requirements, and service levels throughout each shift.
Support opening, closing, cash handling, and daily reconciliation procedures.
Ensure Front Desk operating procedures and service standards are consistently followed.

Coach and Support the Team

Provide day-to-day leadership, direction, and support to Concierge team members during assigned shifts.
Coach employees through real-time feedback, training, and recognition.
Assist with onboarding and training new Concierge team members.
Promote a positive team environment focused on accountability, teamwork, and continuous improvement.
Reinforce Yora Nordic Spa Kananaskis brand promises of being Simple, Inclusive, Natural, and Social.
Provide performance feedback and recommendations to the Front Desk Manager as appropriate.

Support Business Performance

Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Ensure efficient labour deployment and productivity throughout each shift.
Monitor daily operational performance and identify opportunities for improvement.
Support departmental revenue and financial objectives through accurate transactions and strong daily execution.
Use guest feedback and operational observations to continuously improve service delivery.

What You Bring

2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service environments.
Previous supervisory or shift leadership experience is preferred.
Demonstrated ability to lead by example while remaining actively involved in guest service.
Strong understanding of guest service recovery and guest journey management.
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Excellent communication, coaching, organizational, and problem-solving skills.
Ability to make calm, confident decisions in a fast-paced environment.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active and visible presence at the Front Desk and throughout the guest arrival experience, with occasional duties in outdoor spa areas.

The position involves extended periods of standing and walking, sitting and computer use, bending, reaching, climbing stairs, and lifting or carrying routine office and guest-service materials. Working conditions may include exposure to changing temperatures, humidity, steam, moisture, outdoor weather conditions, and wet or slippery surfaces. Employees must be able to perform the essential functions of the position safely.

Your leadership inspires confidence. Your genuine hospitality creates connection. Your commitment to exceptional service ensures every guest feels welcomed, cared for, and valued.

Bring your skills to Yora Nordic Spa Kananaskis and help create memorable guest experiences from the moment guests arrive.

Apply About employer

More about this job

Responsibilities

Lead daily Front Desk operations and Concierge team members, ensuring welcoming, efficient guest arrivals, check-ins, payments, and departures. Coordinate shift operations, resolve guest concerns, support sales and financial objectives, and coach the team to maintain service standards and improve the guest experience.

Requirements

Candidates should have 2–4 years of experience in hospitality, wellness, luxury hotels, or premium guest service; supervisory or shift leadership experience is preferred. They should be skilled in guest service recovery, reservation and point-of-sale systems, communication, coaching, organization, and problem-solving, and be able to make calm decisions in a fast-paced environment.

Skills

Guest Service
Front Desk Operations
Team Leadership
Coaching
Training
Guest Service Recovery
Guest Journey Management
Reservation Systems
Property Management Systems
Point Of Sale Systems
Workforce Management Systems
Communication
Organization
Problem-Solving
Cash Handling
Operational Performance

Benefits

Health And Wellness Benefit Plan
Paid On-The-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food And Beverage Discounts
Retail Discounts
Learning And Development Opportunities
Personal Days
Discounted Hotel Rates

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Nordic Spa
Front Desk
Concierge
Guest Experience
Guest Service Recovery
Guest Journey
Reservations
Check-In
Payments
Locker Assignments
Property Management Systems
Point Of Sale
Workforce Management Systems
Cash Handling
Daily Reconciliation
Retail Sales
Memberships
Upgrades
Promotional Initiatives
Labour Deployment
Revenue Objectives
Service Standards
Team Coaching
Onboarding
Operational Improvement

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