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Added 19 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Promote Agile principles, continuous improvement, delivery discipline, accountability, and collaboration across the project team.
Added 20 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 20 mins ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Conduct thorough code reviews, enforce quality standards, and drive continuous improvement in development processes
Added 1 hour ago
Master Scheduler
CMP Group Ltd.
Delta, BC
Familiarity with lean manufacturing or continuous improvement principles is an asset.
Added 2 hours ago
G
Social Media Manager
GRADIENT
Montreal, QC
- Full-time
Role Description The Social Media Manager is a full-time, on-site role based in Montreal, QC, responsible for planning, executing, and optimizing Gradient’s social media presence across key…
Added 2 hours ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 2 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Working closely with the One-Stop Development Shop to drive process improvement initiatives and support the continuous enhancement of permitting and development approval workflows.
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…of employment, applicable legislation, and contribute to the continuous improvement of Human Resources processes and programs. The ideal candidate is people-focused, highly organized,…
Added 2 hours ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
Support dashboards, reporting, data quality and continuous improvement
Added 3 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
Lead project meetings, provide status reports, and support continuous improvement initiatives.
Added 3 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
Continuous Improvement: Drives innovation and optimizes processes to enhance quality and productivity.
Added 3 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Demonstrated ability to identify opportunities for system optimization, automation, and continuous improvement
Added 5 hours ago
VS
Dining Service Attendant - Part-Time (2026-10940)
Verve Senior Living
Ottawa, ON
- Part-time
…and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Continuous improvement mindset - not satisfied with the status quo
Added 5 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 6 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
…less‑experienced Customer Success Managers, and supporting continuous improvement of customer success…
Added 6 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
…less‑experienced Customer Success Managers, and supporting continuous improvement of customer success…
Added 7 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 7 hours ago
DM
Computer Aided Design Manager
DSG Mouldings Ltd
Richmond, BC
- Part-time
…large-scale projects. The company is committed to sustainable growth, continuous technical research, and strong customer service and R&D support. Its reputation is built on quality,…
Added 7 hours ago
T&
Production Supervisor
Tallow & Fries, Inc.
Mississauga, ON
- Full-time
…HACCP/SQF work environment. Reporting directly to the Plant Manager, the Shift Supervisor is accountable for the entire shift’s performance on the production line, including safety, food…
Added 8 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 8 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 8 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 8 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Product Manager to lead product strategy, roadmap development, prioritization, and product decisions for an enterprise platform supporting…
Added 8 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 8 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…

Pomeroy Lodging

Yora Nordic Spa Assistant General Manager

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: Minimum 3–5 years of progressive management experience in hospitality, wellness, resorts, or a related guest-service environment.
Posting language: English
Posted: Nov 3, 2026

Original job description

Come be a leader in Wellness with Yora Kananaskis Nordic Spa

Nordic Spa Assistant General Manager

Yora Kananaskis Nordic Spa | Kananaskis, Alberta

Reports to; Nordic Spa General Manager

Located at the Yora Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined.

The Opportunity

At Yora Kananaskis Nordic Spa, every department contributes to creating an exceptional wellness experience. A warm welcome creates connection. Beautifully maintained spaces create calm. Reliable facilities create confidence. Together, these experiences allow guests to slow down, reconnect, and feel well.

As the Assistant General Manager, you will bring these individual experiences together to create a Seamless Experience throughout the spa.

Working closely with the General Manager, you will lead daily operations, support department leaders, and ensure our teams, systems, and spaces work together effortlessly.

Through visible leadership, operational excellence, and genuine care for people, you will balance guest satisfaction, employee engagement, operational consistency, and business performance while creating a connected guest journey that reflects the Kananaskis Nordic Spa experience.

What You’ll Do

Create an Exceptional Guest Experience

Champion a seamless guest journey that reflects Kananaskis Nordic Spa's brand promises of being Simple, Inclusive, Natural, and Social.
Ensure each department consistently delivers its contribution to the overall guest experience.
Maintain an active and visible presence throughout the spa, observing the experience from the guest's perspective.
Monitor guest flow, wait times, occupancy, and operational readiness to maintain a calm, comfortable, and unhurried environment.
Identify and resolve operational challenges between departments before they impact guests.
Support department leaders in resolving guest concerns with empathy, professionalism, and genuine care.
Use guest feedback, survey results, and operational observations to continuously improve the guest journey.

Lead Spa Operations

Oversee daily spa operations, ensuring departments work together efficiently and consistently.
Translate the General Manager's operational priorities into clear departmental plans and expectations.
Ensure cleanliness, facility conditions, equipment readiness, and guest service standards are consistently maintained.
Coordinate staffing and operational resources based on anticipated guest volumes and business needs.
Monitor guest capacity, amenity utilization, and movement throughout the spa to minimize congestion and wait times.
Conduct regular operational walkthroughs, inspections, and audits to maintain established standards.
Support preventative maintenance, deep-cleaning programs, and facility improvement initiatives.
Monitor operational performance indicators and ensure timely follow-through on improvement opportunities.
Assume responsibility for overall spa operations in the General Manager's absence.

Build and Develop High-Performing Teams

Coach, support, and develop department leaders to deliver exceptional guest experiences and operational results.
Establish clear performance expectations through regular coaching, feedback, and accountability.
Support recruitment, onboarding, employee development, and retention initiatives.
Foster collaboration between departments to create a positive and connected workplace.
Empower leaders to make confident decisions aligned with Kananaskis Nordic Spa's brand promises and operational expectations.
Recognize exceptional performance and promote continuous learning and improvement.
Support leadership development, succession planning, and employee engagement initiatives.
Lead by example through calm decision-making, genuine communication, and a visible commitment to the guest experience.

Drive Business Performance

Support the General Manager in achieving operating budgets, revenue targets, and profitability objectives.
Monitor departmental labour costs, productivity, operating expenses, and financial performance.
Align staffing and operational resources with forecasted guest demand.
Identify opportunities to improve guest flow, capacity utilization, and revenue without compromising the guest experience.
Support responsible inventory management, purchasing, equipment utilization, and operating costs.
Review departmental performance and work with leaders to address variances and improvement opportunities.
Use guest feedback, operational data, and financial results to guide business decisions.
Support business planning, capital projects, and operational improvement initiatives.

What You Bring

Minimum 3–5 years of progressive management experience in hospitality, wellness, resorts, or a related guest-service environment.
Demonstrated experience leading multiple operating departments or complex service operations.
Strong understanding of guest experience, service standards, and operational performance.
Proven ability to coach, develop, and support department leaders.
Experience managing labour costs, operating budgets, productivity, and financial performance.
Strong organizational, communication, leadership, and problem-solving skills.
Ability to interpret guest feedback, operational data, and performance indicators.
Comfortable using reservation systems, Point of Sale (POS), scheduling, reporting, and Microsoft Office applications.
Ability to remain calm, decisive, approachable, and organized in a fast-paced environment.
Post-secondary education in hospitality, business, or a related field is preferred.
Genuine passion for wellness, people, and creating meaningful guest experiences.

What We Offer

Competitive wages and Health and Wellness benefit plan.
Paid on-the-job training.
Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
Food and Beverage discounts and Exclusive Yora retail discounts.
Learning, growth and development opportunities within a growing wellness brand.
Personal days: 5 per year after 90 days of continuous full-time employment.
Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
Pomeroy Stay Travel Program.

Schedule & Work Environment

Flexibility to work mornings, evenings, weekends, and holidays based on operational needs.
Ability to maintain an active and visible leadership presence throughout indoor and outdoor spa environments.
Position involves regular movement throughout the property, frequent interaction with guests and employees, and responding to changing operational priorities.
Responsibilities include supporting department leaders, observing the guest journey, resolving operational challenges, and maintaining service standards.
Work involves periods of standing, walking, sitting, and computer use while coordinating daily operations.
Must be able to perform the essential functions of the position safely, with or without reasonable accommodation.

At Yora Kananaskis Nordic Spa, your leadership brings every department together to create a Seamless Experience, ensuring guests feel welcomed, cared for, and able to slow down, reconnect, and feel well. Through operational excellence, thoughtful coordination, and genuine human connection, you bring the Nordic Spa guest journey to life.

Simple. Inclusive. Natural. Social

#P

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More about this job

Responsibilities

Lead daily spa operations and coordinate department leaders, staffing, facilities, and guest flow to deliver a seamless, high-quality guest experience. Develop teams, monitor operational and financial performance, resolve service challenges, and support the General Manager with budgets, business planning, and improvement initiatives.

Requirements

Requires 3–5 years of progressive management experience in hospitality, wellness, resorts, or a related guest-service environment, including leadership across multiple departments and experience managing budgets, labour costs, and performance. Candidates should have strong leadership, communication, organizational, and problem-solving abilities, be comfortable with reservation, POS, scheduling, reporting, and Microsoft Office tools, and have a genuine interest in wellness; post-secondary education in hospitality, business, or a related field is preferred.

Skills

Spa Operations Management
Guest Experience Management
Multi-Department Leadership
Team Coaching and Development
Budget Management
Labour Cost Management
Revenue and Profitability Management
Operational Planning
Guest Flow and Capacity Management
Performance Monitoring
Problem-Solving
Communication
Recruitment and Onboarding
Inventory Management
Reservation and POS Systems
Microsoft Office

Benefits

Health and Wellness Benefit Plan
Paid On-the-Job Training
Employee Wellness Privileges
Discounted Spa Experiences
Food and Beverage Discounts
Retail Discounts
Learning and Development Opportunities
Personal Days
Discounted Marriott Hotel Rates
Pomeroy Stay Travel Program

Visa sponsorship

Not detected in the job text

Keywords

Nordic Spa
Wellness
Hospitality
Guest Experience
Spa Operations
Department Leadership
Operational Excellence
Guest Journey
Service Standards
Guest Feedback
Staffing
Labour Costs
Operating Budgets
Revenue Targets
Profitability
Capacity Utilization
Preventative Maintenance
Deep-Cleaning Programs
Recruitment
Onboarding
Employee Engagement
Succession Planning
Inventory Management
Reservation Systems
Point of Sale
Scheduling Systems
Reporting
Microsoft Office
Capital Projects

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