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Pomeroy

Lead Tape Operator

Longueuil, QC, J3V 7A1, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 24, 2026

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Original job description

English section of this bilingual listing.

Lead Tape Operator (Entry Level)

Pomeroy Technologies has an immediate opening for an Entry-Level Lead Tape Operator at its Longueuil, Quebec site. The successful candidate will also provide coverage, as needed, at our Drummondville, Quebec location.

This is a full-time permanent position with benefits.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Working hours may be adjusted to meet organizational needs.

Salary is based on relevant experience.

Position Requirements

The selected candidate will work primarily at our Longueuil, Quebec site and must also be available to work at our Drummondville, Quebec site when required.

The person in this role may be asked to work an alternative schedule that includes night shifts, weekends, and holidays to ensure adequate operational coverage.

The Ideal Candidate:

Is dependable and has access to a reliable, insured vehicle.
Is a Canadian citizen.
Possesses strong computer skills.
Has experience in data center operations (a significant asset).
Is available to participate in an on-call rotation for both sites according to the established schedule.

Duties and Responsibilities

The successful candidate will be responsible for the following:

Execute basic computer operator commands and report any issues to the site supervisor.

Support all operations staff in maintaining the highest level of customer satisfaction.

Understand all tape-mount requests and system messages.

Monitor available tape scratch pools and pending tape-mount requests.

Identify minor to moderate hardware failures and resolve most issues under the guidance or supervision of experienced personnel.

Understand and use communication and work tools, including telephone, email, tracking tools, fax, customer training tools, and other client-specific applications.

Conduct detailed searches for misplaced media when necessary and use appropriate tools and procedures to ensure recovery.

Provide constructive feedback to management and colleagues regarding shift rotations.

Stay informed of all ongoing activities and provide feedback when required.

Perform floor inspections to locate storage media when necessary, including searches beneath or above equipment, under raised floors, and in similar areas.

The Pomeroy Way

The Pomeroy Way is our guiding principle. It reflects the understanding that who we are as individuals and how we choose to interact with others directly reflects who we are as a company and how we are perceived as an organization. It defines our culture as a great place to work, grow, and build a career.

For more than 40 years, Pomeroy has deployed technologies that improve and enhance the way people work.

Today, we partner with our customers to help them move from a one-size-fits-all service model to a personalized human experience that serves as a differentiator and driver of digital transformation and better business outcomes. Our goal is to deliver an exceptional, simple, intuitive, and secure experience anytime, anywhere, and on any device.

The modern workplace is no longer just a physical office or workstation. It is wherever people can perform their jobs efficiently and productively at any time.

We make this experience possible by connecting users to their applications through an intuitive and automated network, where applications reside in hybrid environments both on-premises and in the cloud. Security is a fundamental component of everything we do.

We provide managed IT services from locations across North America, Latin America, and Europe. Our service delivery model combines monitoring, prevention, and incident resolution through a continuous proactive and reactive approach.

Our field engineers support more than 50,000 sites across North America alone and respond to over 3 million user incidents and service requests annually, covering approximately 2 million desktops, laptops, smartphones, tablets, servers, printers, and other devices.

Opérateur principal de bandes magnétiques (niveau débutant)

Read the full bilingual original

Lead Tape Operator (Entry Level)

This is a full-time permanent position with benefits.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Working hours may be adjusted to meet organizational needs.

Salary is based on relevant experience.

Position Requirements

The selected candidate will work primarily at our Longueuil, Quebec site and must also be available to work at our Drummondville, Quebec site when required.

The person in this role may be asked to work an alternative schedule that includes night shifts, weekends, and holidays to ensure adequate operational coverage.

The Ideal Candidate:

Is dependable and has access to a reliable, insured vehicle.
Is a Canadian citizen.
Possesses strong computer skills.
Has experience in data center operations (a significant asset).
Is available to participate in an on-call rotation for both sites according to the established schedule.

Duties and Responsibilities

The successful candidate will be responsible for the following:

Execute basic computer operator commands and report any issues to the site supervisor.
Support all operations staff in maintaining the highest level of customer satisfaction.
Understand all tape-mount requests and system messages.
Monitor available tape scratch pools and pending tape-mount requests.
Identify minor to moderate hardware failures and resolve most issues under the guidance or supervision of experienced personnel.
Understand and use communication and work tools, including telephone, email, tracking tools, fax, customer training tools, and other client-specific applications.
Conduct detailed searches for misplaced media when necessary and use appropriate tools and procedures to ensure recovery.
Provide constructive feedback to management and colleagues regarding shift rotations.
Stay informed of all ongoing activities and provide feedback when required.
Perform floor inspections to locate storage media when necessary, including searches beneath or above equipment, under raised floors, and in similar areas.

The Pomeroy Way

For more than 40 years, Pomeroy has deployed technologies that improve and enhance the way people work.

The modern workplace is no longer just a physical office or workstation. It is wherever people can perform their jobs efficiently and productively at any time.

Opérateur principal de bandes magnétiques (niveau débutant)

Pomeroy Technologies a un besoin immédiat d’un Opérateur principal de bandes magnétiques (niveau débutant) pour son site de Longueuil (Québec). La personne retenue assurera également le remplacement au besoin sur notre site de Drummondville (Québec).

Il s’agit d’un poste permanent à temps plein avec avantages sociaux.

Avantages sociaux

Assurance médicale
Assurance dentaire
Assurance vision
Congés payés

Horaire

Du lundi au vendredi, de 8 h à 17 h

(Les heures de travail peuvent être modifiées afin de répondre aux besoins organisationnels.)

Salaire selon l’expérience pertinente.

Exigences du poste

Le candidat sélectionné travaillera principalement à notre site de Longueuil (Québec) et devra également travailler à notre site de Drummondville (Québec) lorsque requis.

La personne occupant ce poste pourrait être appelée à travailler selon un horaire alternatif comprenant des quarts de nuit, les fins de semaine et les jours fériés afin d’assurer une couverture adéquate des opérations.

Le candidat idéal :

Est fiable et dispose d’un véhicule assuré, fiable et accessible.
Est citoyen canadien.
Possède de solides compétences informatiques.
A de l’expérience en exploitation de centres de données (un atout important).
Est disponible pour assurer un service de garde (« sur appel ») pour les deux sites selon l’horaire établi.

Fonctions et responsabilités

La personne embauchée sera responsable des tâches suivantes :

Exécuter les commandes de base des opérateurs informatiques et signaler tout problème au superviseur du site.
Soutenir l’ensemble du personnel des opérations afin de maintenir le plus haut niveau de satisfaction de la clientèle.
Comprendre tous les messages de montage et les messages système.
Surveiller les lots de bandes disponibles (« scratch pools ») et les messages de demande de montage de bandes en attente.
Identifier les défaillances matérielles mineures à modérées et résoudre la plupart des problèmes sous la direction ou la supervision du personnel expérimenté.
Comprendre et utiliser les outils de communication et de travail (téléphone, courriel, outils de suivi, télécopieur, outils de formation du client et autres outils spécifiques au client).
Effectuer une recherche détaillée des supports mal classés lorsque nécessaire et utiliser les outils de travail appropriés pour assurer leur récupération.
Fournir une rétroaction constructive à la direction et aux collègues concernant la rotation des quarts de travail.
Se tenir informé de toutes les activités en cours et fournir de la rétroaction au besoin.
Effectuer des inspections de plancher pour repérer les supports de stockage lorsque requis, ce qui peut inclure des recherches sous ou au-dessus des équipements, sous les planchers surélevés, etc.

La façon Pomeroy (« The Pomeroy Way »)

La façon Pomeroy est notre principe directeur. Il s’agit d’une compréhension consciente du fait que notre identité en tant qu’individus et la façon dont nous choisissons d’interagir avec les autres reflètent directement ce que nous sommes en tant qu’entreprise et la façon dont nous sommes perçus comme organisation. Cela définit notre entreprise et notre culture comme un endroit où il fait bon travailler, évoluer et bâtir sa carrière.

Depuis plus de 40 ans, Pomeroy met en œuvre des technologies qui améliorent et valorisent le travail des personnes.

Aujourd’hui, nous collaborons avec nos clients pour les aider à passer d’un modèle de prestation uniforme à une expérience humaine personnalisée, véritable facteur de différenciation et moteur de transformation numérique et de meilleurs résultats d’affaires. Notre objectif est d’offrir une expérience exceptionnelle, simple, intuitive et sécurisée, en tout temps, depuis n’importe quel endroit et sur n’importe quel appareil.

Le lieu de travail moderne n’est plus simplement un espace physique ou un poste de travail; c’est désormais l’endroit où une personne peut accomplir son travail efficacement et de façon productive à tout moment.

Nous rendons cette expérience possible en connectant les utilisateurs à leurs applications grâce à un réseau intuitif et automatisé où les applications résident aujourd’hui dans des environnements hybrides, à la fois sur site et dans le nuage. La sécurité constitue un élément essentiel de tout ce que nous faisons.

Nous fournissons des services informatiques gérés à partir de nos sites en Amérique du Nord, en Amérique latine et en Europe. Notre modèle de prestation combine la surveillance, la prévention et la résolution des incidents dans une approche proactive et réactive en continu.

Nos ingénieurs de terrain soutiennent plus de 50 000 sites en Amérique du Nord seulement et répondent chaque année à plus de 3 millions d’incidents et de demandes d’utilisateurs, couvrant environ 2 millions d’ordinateurs de bureau, portables, téléphones intelligents, tablettes, serveurs, imprimantes et autres périphériques.

Apply About employer

More about this job

Responsibilities

The successful candidate will execute computer operator commands, monitor tape-mount requests, and resolve hardware failures. They will also support operations staff and perform physical inspections of storage media.

Requirements

Candidates must be Canadian citizens with strong computer skills and access to a reliable vehicle. Experience in data center operations is considered a significant asset for this role.

Skills

Computer operations
Data center operations
Tape management
Hardware troubleshooting
Communication tools
Data recovery
System monitoring
Technical support
Floor inspections
Customer satisfaction

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Tape Operator
Data Center
Hardware
System Messages
Scratch Pools
Media Recovery
Managed IT Services
Hybrid Environments
Cloud
Desktop Support
Server Support
Incident Resolution
Technical Support
Operations

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