Jobs in Canada

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Added 57 mins ago
RB
Senior Manager, Debit eCommerce
Royal Bank of Canada
Toronto, ON
- Full-time
This role requires in-office attendance four days per week, with one day of flexibility for remote work
Added 57 mins ago
RB
Product Manager
Royal Bank of Canada
Toronto, ON
- Full-time
Own and prioritize the product backlog, keeping it refined, transparent and ready for the delivery team.
Added 2 hours ago
S
Strategic Account Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
SaskTel is on the lookout for a Strategic Account Manager to join our Corporate Business Sales team!
Added 2 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
The Technical Lead, HR/Finance will be bringing valuable contributions as an expert in Oracle PeopleSoft / PeopleTools ERP technical middle-tier with hands-on experience applying Critical…
Added 2 hours ago
Manager, DevSecOps
Rogers Communications
Toronto, ON
We are seeking a Manager, DevSecOps, at Rogers Bank. You will work closely with our Delivery teams. You will be responsible for driving the design, implementation, and maintenance of…
Added 3 hours ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 3 hours ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 3 hours ago
N
Segment Program Manager, Mission Critical Enterprise
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Coordinate cross-functional execution across PLM, GSCO, Marketing, Finance, Partnerships and regional teams.
Added 3 hours ago
CB
Gestionnaire de plateforme de données d'entreprise/ Enterprise Data Platform Manager
Cannara Biotech Inc.
Montreal, QC
- Full-time
Added 3 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 3 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 4 hours ago
TS
Resident Support Team Lead
The Salvation Army in Canada
Calgary, AB
- Part-time
Provides orientation and training to new Resident Support Workers. Directs Resident Support Worker to other teams as needed (IT, facilities, finance, reception).
Added 5 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
Identify potential planning opportunities, risks, and issues and bring them forward to the appropriate Manager or Partner.
Added 5 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
Identify potential planning opportunities, risks, and issues and bring them forward to the appropriate Manager or Partner.
Added 5 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
Identify potential planning opportunities, risks, and issues and bring them forward to the appropriate Manager or Partner.
Added 6 hours ago
B
Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations.
Added 6 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
Identify potential planning opportunities, risks, and issues and bring them forward to the appropriate Manager or Partner.
Added 6 hours ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Reporting to the assigned Supervisor the Director, Supportive Housing Delivery supports service delivery of Supportive Housing programs and operations in the assigned region and assists the…
Added 6 hours ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
…multi-provincial payroll operations. Reporting to the Senior Manager, Payroll, you will play a key role in ensuring accurate and compliant payroll delivery while driving process…
Added 6 hours ago
CO
Financial Analyst - Regular Full-Time
City of Oshawa
Oshawa, ON
- Full-time
Regular Full-Time Infrastructure Delivery Project Manager - City of Oshawa
Added 6 hours ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 7 hours ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Procurement Manager to lead sourcing, purchasing, supplier management, and procurement strategy initiatives for a growing manufacturing organization. This…
Added 7 hours ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and…
Added 7 hours ago
TS
Resident Support Team Lead
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
Provides orientation and training to new Resident Support Workers. Directs Resident Support Worker to other teams as needed (IT, facilities, finance, reception).
Added 7 hours ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
We are seeking an experienced KYC Operations leader to oversee end-to-end KYC delivery within Capital Markets, including New-to-Bank onboarding, periodic reviews, client outreach, and…

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

$60,000 to $80,000 CAD base salary · Full-time

Apply on pontosense.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Customer Success Manager

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

$60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply on pontosense.bamboohr.com About employer

More about this job

Responsibilities

You will own the end-to-end customer journey for home care agencies, including onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure early adoption and provide feedback to internal product and support teams.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks. You must be comfortable working in a scaling startup environment where you will help define processes and documentation.

Skills

Customer success
Onboarding
Billing
Shipping coordination
Account management
Customer support
Problem solving
Communication
Training
Data analysis
Supply chain coordination
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Startup
Hybrid
Operations
Customer Journey
Account Management

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Work requirements

Jobs in Canada