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Added 21 mins ago
Mobile App Engineer - React Native, Full Stack & AI
KoraHome.ai
Toronto, ON · Greater Toronto Area, Canada
Full-time
The role also includes backend and AI integration work. You will connect the mobile experience to Kora’s APIs, agents, and shared family data, contributing to backend services when needed.
Added 21 mins ago
AI Engineer - Agents & Backend
KoraHome.ai
Toronto, ON · Greater Toronto Area, Canada
Full-time
Build Python backend services that connect models, application data, and external integrations.
Added 21 mins ago
DevOps Engineer (Permanent)
CoreFactor Inc.
ON · Downtown Toronto (Underground city), Ontario
Full-time
We are seeking an experienced AI/ML DevOps Engineer to join our clients Data, AI & Analytics team. In this role, you will help operationalize Gen AI and machine learning solutions by…
Added 51 mins ago
DevOps Engineer (Permanent)
CoreFactor
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced AI/ML DevOps Engineer to join our clients Data, AI & Analytics team. In this role, you will help operationalize Gen AI and machine learning solutions by…
Added 51 mins ago
IT Operations Lead
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$66,000 to $75,000 CAD / year
Full-time
…direct supervision, coordination, development, and day-to-day management of IT staff. The Manager leads IT operations, manages service delivery and projects, maintains core infrastructure…
Added 1 hour ago
ETL Tester (Contract)
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Toronto, ON · Greater Toronto Area, Canada
Contract
Analyze source-to-target mappings, define test strategies, create comprehensive test cases, and perform rigorous data validation.
Added 1 hour ago
Cardiovascular-Renal Sales Consultant-Santa Monica, CA
Boehringer Ingelheim
Los Angeles, CA, Unit
…other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as…
Added 1 hour ago
ETL Tester (Contract)
CoreFactor Inc.
Toronto, ON · Downtown Toronto (Toronto Dominion Centre / Design Exchange), Ontario
Full-time
Analyze source-to-target mappings, define test strategies, create comprehensive test cases, and perform rigorous data validation.
Added 1 hour ago
Oracle EBS QA Automation Analyst / Tester
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Toronto, ON
Contract
Nice-to-Haves: Sub-Ledger, Cash Management, and Procurement.
Added 1 hour ago
Quality Eng. - Final Product inspection
Manufacturing Job Site
Stoney Creek, NB
Internship
Perform detailed analysis of inspection data to identify trends, deviations, and areas for process improvement
Added 2 hours ago
Customer Success Manager
Pontosense
Toronto, ON
Full-time
Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Added 2 hours ago
Customer Support Specialist
Pontosense
Toronto, ON
Full-time
Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Added 2 hours ago
Field Technician
Benchmark Data Solutions
Edmonton, AB · Grande Prairie, Alberta
Full-time
Benchmark Data Solutions is an Alberta-owned and operated company with over 20 years of experience providing remote communication services, primarily to the oil & gas industry. Our…
Added 2 hours ago
Hardware Engineering Technologist
Daanaa
Vancouver, BC
Full-time
…energy generation, storage, distribution, consumption, and management, for generations ahead. The company is in the early commercialization stages of deep tech power conversion and control…
Added 3 hours ago
Product Lead
Pontosense
Toronto, ON
Full-time
The roadmap: what we build, in what order, and why, backed by what customers say and what the data says
Added 3 hours ago
Manager, Customer Support
Pontosense
Toronto, ON
Full-time
Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Added 3 hours ago
Supply Chain Manager
Pontosense
Toronto, ON
Full-time
Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Added 3 hours ago
Supply Chain Manager
Pontosense
Toronto, ON
Full-time
Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Added 4 hours ago
Google Ads Media Buyer / Growth Strategist (Remote)
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Added 4 hours ago
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Added 4 hours ago
Paid Search Strategist, DTC eCommerce (Remote)
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Added 4 hours ago
Senior Google Ads Buyer, DTC eCommerce (Remote)
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Added 4 hours ago
Administrative Assistant
CIBC
Guelph, ON
Full-time
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Added 5 hours ago
Mechanical Designer (Fluidpower)
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Bolton, ON
Full-time
Cross discipline interaction and communication including cross discipline inputs – Analysis, Electrical, Software, Mechanical, Metallurgy, Manufacturing, Validation/Test
Added 5 hours ago
Quality Technician
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Bolton, ON
Full-time
Support compliance with ISO 9001 Quality Management System requirements

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Customer Success Manager

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

$60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will own the end-to-end onboarding process for new home care agencies, including billing, shipping coordination, and initial training. You will also serve as the primary point of contact during the first months of use to ensure high adoption and gather feedback for product improvement.

Requirements

The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and prefers taking ownership over following a rigid playbook. You should be comfortable working in a scaling startup environment and possess strong organizational skills to manage multiple agency accounts.

Skills

Customer onboarding
Billing
Shipping coordination
Customer success
Account management
Training
Data analysis
Problem solving
Communication
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Home Care
Sensors
Health Tech
Startup
Account Management
Customer Journey
Product Feedback
Training
Operations
Logistics
Client Relations

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