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Added 15 mins ago
H
Manager, Procurement
Houle
Burnaby, BC
- Full-time
We are recruiting a Manager, Procurement to lead Houle's procurement team and help shape the future of our supply chain.
Added 30 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 30 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 31 mins ago
VI
Assistant Service Center Manager
Valvoline Inc
Winnipeg, MB
- $23.25 CAD / hour
As an Assistant Service Center Manager (ASCM) at Great Canadian Oil Change (GCOC), you will blend technical and
Added 1 hour ago
Project Manager
APi Group
Calgary, AB
Our Life Safety Project Manager role is a hands-on leadership opportunity for someone ready to own project execution from kickoff to closeout - protecting scope, schedule, quality, and…
Added 1 hour ago
Assistant Store Manager
Pandora
Toronto, ON
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
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Assistant Store Manager
Pandora
Burlington, ON
- $25.7 to $32.1 CAD / hour
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
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Assistant Store Manager
Pandora
London, ON
- $25.7 to $32.1 CAD / hour
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
Assistant Store Manager
Pandora
Mississauga, ON
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
Assistant Store Manager
Pandora
Pointe-Claire, QC · Point Claire, QC
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
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Assistant Store Manager
Pandora
Montreal, QC
- $21 to $23.63 CAD / hour
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 1 hour ago
VI
Assistant Service Center Manager
Valvoline Inc
Winnipeg, MB
- $23.25 CAD / hour
As an Assistant Service Center Manager (ASCM) at Great Canadian Oil Change (GCOC), you will blend technical and
Added 2 hours ago
TO
Recreation Facilities Operator
Town of Peace River
Peace River, AB
- Full-time
Reporting to the Manager of Recreation and Parks, and taking daily direction from the Recreation Facilities Lead, this position supports year-round operations of the Baytex Energy Centre…
Added 4 hours ago
BI
Branch Sales Manager - Supply Chain / MUST have Sales experience
Barbachano International, Inc.
ON · Ontario, Canada
- Full-time
Our client is seeking an experienced and results-driven Branch Manager to lead the day-to-day operations of a high-performing distribution branch. Reporting to the Senior Director of Branch…
Added 4 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 4 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 4 hours ago
J
Senior Field & Demand Generation Manager
Jobgether
Canada
- $130,000 to $150,000 USD / year
- Full-time
As Senior Field & Demand Generation Manager, you will lead regional marketing initiatives across North America, driving measurable pipeline growth and revenue through integrated field and…
Added 4 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 4 hours ago
MC
Senior Product Manager
MatchBox Consulting Group
Vancouver, BC
- Contract
MatchBox Consulting Group is currently searching for a Senior Product Manager for a 6 month contract role at one of our clients based in Vancouver
Added 4 hours ago
LD
Pharmacy Assistant - Part Time
London Drugs Limited
Victoria, BC
- $18.25 to $22.09 CAD / hour
- Part-time
- Other
You will be responsible for assisting the Pharmacists and Pharmacy Manager with daily operations of the Pharmacy Department. Duties will include customer service, servicing the front…
Added 5 hours ago
Manager - Distribution and Transmission Settlements
Hydro One Networks Inc
Toronto, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 5 hours ago
Customer Operations Manager
Hydro One Networks Inc
Kawartha Lakes, ON · Fenelon Falls, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 5 hours ago
Construction Operational Manager
Hydro One Networks Inc
Timmins, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 7 hours ago
EL
MAC Fairview Assistant Store Manager
Estée Lauder Companies
Toronto, ON
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 8 hours ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

$60,000 to $80,000 CAD base salary · Full-time

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Job details

Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Customer Success Manager

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

$60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will own the end-to-end customer journey for home care agencies, including onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure early adoption and provide feedback to internal product and support teams.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks. You must be comfortable working in a scaling startup environment where you will help define processes and documentation.

Skills

Customer success
Onboarding
Billing
Shipping coordination
Account management
Customer support
Problem solving
Communication
Training
Data analysis
Supply chain coordination
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Startup
Hybrid
Operations
Customer Journey
Account Management

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