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Added 38 mins ago
SH
Clerk III - Medical Clinic Receptionist
Shared Health-Soins Communs
Rossburn, MB
- Full-time
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
Compensation Type Fee-for-Service Estimated Remuneration 350,000 to 400,000 Physician Overhead Low overhead Billing Split Competitive
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…Leroux, we’ve got your back with excellent administrative and billing support, plus hands-on mentorship that really makes a difference. You'll be working alongside a seasoned clinic owner…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Penticton, BC
- Internship
…medical office assistants (MOAs), and a dedicated operational…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…Leroux, we’ve got your back with excellent administrative and billing support, plus hands-on mentorship that really makes a difference. You'll be working alongside a seasoned clinic owner…
Added 5 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
We are looking for an Agriculture & Farm Account Manager to support and manage an assigned book of farm, agri-business, and related commercial accounts. This role is client-facing and…
Added 5 hours ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 6 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 6 hours ago
WM
Comptable immobilier - Property accountant
Westcliff Management Ltd
Montreal, QC
- Full-time
Reporting to the Accounting Manager, you will oversee the full accounting cycle for a designated portfolio of retail and com
Added 6 hours ago
Clerk III - Medical Clinic Receptionist
Winnipeg Regional Health Authority
Rossburn, MB
Responsible to the Manager or designate and in consultation with the Medical Clinic healthcare providers, the Medical Clinic Receptionist functions as an essential part of the health care…
Added 7 hours ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the…
Added 7 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 8 hours ago
SE
Accounting Manager
skyblue Express Inc
Vaudreuil-Dorion, QC
- Full-time
Role Description The Accounting Manager is a full-time, on-site role based in Vaudreuil-Dorion, QC. This role oversees day-to-day accounting operations, including general ledger management,…
Added 10 hours ago
CO
Waste Collection Program Co-ordinator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 11 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
…finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences…
Added 11 hours ago
SH
Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
Reporting to the General Manager and Director of Sales & Marketing, the Sales & Events Coordinator:
Added 11 hours ago
Q
Senior Product Manager, Accounts, Billing, & Compliance
Quo
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale - the systems that bill customers correctly, define who they are and what they can access,…
Added 11 hours ago
Accounts Receivable Manager
Northland Properties
Vancouver, BC
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 12 hours ago
KE
Accounts Receivable Technician- Red Deer, AB
Kings Energy Services Ltd
Red Deer, AB
- Full-time
…collection of payment. This role will report directly to the Finance Manager. The AR Tech will work closely with the AP Tech and will participate in cross-training to ensure coverage…
Added 12 hours ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 12 hours ago
Customer Care Representative-Oromocto, NB
Sonova AG
Oromocto, NB
Working with insurance companies to ensure successful third-party billing operations

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will own the front-end customer journey for home care agencies, managing onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure agencies are set up, trained, and successfully using the product during their first months.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks independently. You should be comfortable helping to build processes and documentation from the ground up rather than relying on existing playbooks.

Skills

Customer Success
Onboarding
Billing
Shipping Coordination
Account Management
Customer Support
Problem Solving
Training
Data Documentation
Relationship Management
Supply Chain Coordination
Process Improvement

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Operations
Customer Journey
Account Management
Process Documentation
Hybrid Work
Start-up
Scaling

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