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Added 2 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
…overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided…
Added 2 mins ago
E
Cloud Technical Program Manager
Entrust
Canada
- Full-time
Entrust is currently looking for a Cloud Technical Program Manager to join our team. This position is based in our Shakopee, Minnesota, Ottawa, Canada, or Paris, France office and will…
Added 2 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 2 mins ago
T
Sr. Advertising Account Manager
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Toronto, ON
- Full-time
As a Senior Advertising Account Manager on the Enterprise Advertising team in our Toronto Office, you’ll play a vital role in working closely with the sales team, and Tier 1 brand & agency…
Added 2 mins ago
FB
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Oakville, ON
- $21.5 CAD / hour
- Full-time
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Added 2 mins ago
Temporary Floral Manager @ Quadra Location
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Added 2 mins ago
SD
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…problems with residential HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to…
Added 2 mins ago
Service Technician, Residential
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…problems with residential HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to…
Added 2 mins ago
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Loss Prevention Specialist Full Time (MONCTON)
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- Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 2 mins ago
C
Housekeeper
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- Part-time
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Added 2 mins ago
TH
Merchandising Supervisor Full Time (BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
…merchandise and maintain various product sets to enhance the customer experience and maximize inventory turns. Merchandising Supervisors direct the priorities of the associate based on…
Added 2 mins ago
TH
Overnight Freight Associate Full Time (MONCTON)
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Moncton, NB
- Full-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 18 mins ago
JI
Assistant Store Manager - Back-end Ops
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Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 18 mins ago
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Manager, Model & AI Governance
BMO
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…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 18 mins ago
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Mortgage Specialist
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- Full-time
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Added 32 mins ago
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Added 32 mins ago
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Operations Manager
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Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Added 32 mins ago
CO
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Added 32 mins ago
Planning Administrative Clerk
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Guelph, ON
…government agencies to the Planning Department. This position is customer service focused and duties ensure the Planning administrative operations are supported. This position is also…
Added 32 mins ago
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Customer Service Representative
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- Full-time
As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first…
Added 48 mins ago
National Accounts Manager
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Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.
Added 48 mins ago
Supply Chain Manager
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We are seeking an experienced Supply Chain Manager to lead purchasing, inventory management, planning, logistics, and supplier management at Wesko Locks. This role will ensure materials are…

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will own the front-end customer journey for home care agencies, managing onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure agencies are set up, trained, and successfully using the product during their first months.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks independently. You should be comfortable helping to build processes and documentation from the ground up rather than relying on existing playbooks.

Skills

Customer Success
Onboarding
Billing
Shipping Coordination
Account Management
Customer Support
Problem Solving
Training
Data Documentation
Relationship Management
Supply Chain Coordination
Process Improvement

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Operations
Customer Journey
Account Management
Process Documentation
Hybrid Work
Start-up
Scaling

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