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J
Program Supervisor, Keep Playing Kids
JAM
Toronto, ON
- Full-time
Assist Partnerships Manager and Corporate Events Director to generate funds for KPK through corporate partnerships and third-party fundraising events.
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Human Resources Manager
Univeris
Toronto, ON
- Full-time
Serving as the HR Manager, you will own North American HR operations end-to-end while leading the company-wide programs that determine whether Univeris attracts and retains top talent. This…
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B
Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
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GS
PHARMACY COORDINATOR - FULL TIME/PERMANENT
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Burnaby, BC
- Full-time
Take on additional responsibilities or projects as needed and assigned by the Manager, demonstrating flexibility and accountability.
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RC
Project Manager - Bedford NS
rcs Construction
NS · Bedford, Nova Scotia
- Full-time
Our Projects team is growing here at rcs construction. We are on the lookout for a Project Manager to join our team based in our Bedford office. Are you seeking to gain experience in a fun,…
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CA
Assistant Resident Manager (Part-Time)
Centurion Asset Management Inc.
Huntsville, ON
- Part-time
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IT Project Manager
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AB
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SI
Multi Unit Store Manager
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Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
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Nurse A - Registered Nurse General Duty Nurse
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Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
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CM
IT Support Specialist
CASA Mental Health
AB
- $30.05 to $37.23 CAD / hour
- Full-time
Reporting to the Manager, Information Technology, the IT Support Specialist provides technical assistance and end-user support across the organization including consultation, installation,…
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I
Full-Time Front Office Manager
IHG
Toronto, ON
- Full-time
…Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a…
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IF
Director Marketing Technology Analytics & Digital Platforms
Intact FC
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- Full-time
Proven expertise in modern MarTech ecosystems such as Salesforce Marketing Cloud, Adobe Experience Manager, Adobe CJA/Analytics, etc.
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HI
Insurance Advisor, Mobile Auto
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Richmond, BC
- Full-time
…administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients…
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Gérant(e) Beauté, salarié(e) – SDMR temps plein jour Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
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SD
Merchandiser, Hourly Full Time Day
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Kelowna, BC
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Commissioning Manager (Electrical)
Haag, a Salas O'Brien Company
Canada
- Full-time
We are searching for a Commissioning Manager (Electrical) to work internally with our VSC Cx Team and externally with other Project Team Members to successfully deliver a fully commissioned…
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HA
Commissioning Manager (Mechanical)
Haag, a Salas O'Brien Company
Canada
- Full-time
We are searching for a Commissioning Manager (Mechanical) to work internally with our VSC Cx Team and externally with other Project Team Members to successfully deliver a fully commissioned…
Added 15 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 15 mins ago
GM
Commercial property manager - Grand Montreal area
Groupe MACH
Montreal, QC
- Full-time
Based in Montreal and under the responsibility of the Operations Director, the Property manager efficiently manages all activities related to the buildings assigned to them commercial real…
Added 15 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 15 mins ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
…hazardous waste branches as a backup to the Technical Service Manager. Act as a primary Subject Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and…
Added 15 mins ago
CO
IT Business Analyst
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Temporary
…Technology department as an IT Business Analyst. Reporting to the Manager, IT Projects and Business Relationship Management, you will lead business analysis activities for projects and…
Added 15 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
Reporting to the Sr. Manager, HSE, the HSE Advisor will mainly support Dexterra's Transit Operations portfolio and will be responsible for providing leadership, guidance, and technical…
Added 15 mins ago
EA
Project Controls Manager
Eclipse Automation
Cambridge, ON
- Full-time
The Project Controls Manager is responsible for providing leadership and coordination of Project Control functions. The Project Controls Manager oversees the functions for the business that…

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will own the front-end customer journey for home care agencies, managing onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure agencies are set up, trained, and successfully using the product during their first months.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks independently. You should be comfortable helping to build processes and documentation from the ground up rather than relying on existing playbooks.

Skills

Customer Success
Onboarding
Billing
Shipping Coordination
Account Management
Customer Support
Problem Solving
Training
Data Documentation
Relationship Management
Supply Chain Coordination
Process Improvement

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Operations
Customer Journey
Account Management
Process Documentation
Hybrid Work
Start-up
Scaling

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