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Added 3 mins ago
SF
Maintenance Supervisor
Sunrise Farms
Winnipeg, MB
- Full-time
This position is based in Winnipeg, MB and will offer support and work with and reporting to the Plant Maintenance Manager. This Person will be responsible for leading the direction,…
Added 3 mins ago
T
Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
…ION , Broadway, Bloomberg including Front Office , Finance & Operations, Back Office, Treasury Credit, FX and Risk Management to develop and implement lasting and robust technology…
Added 3 mins ago
B
Personal Banking Associate
BMO
Montreal, QC
- Full-time
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Manager, Business Banking Analytics
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Toronto, ON · BMOPLACE
- Full-time
The Manager, Business Banking Analytics is accountable for driving the development, optimization and maintenance of reporting initiatives in line with immediate and long-term business…
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B
Customer Service Representative
BMO
Winnipeg, MB
- Part-time
Added 3 mins ago
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Senior Analyst
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store manager - Milton, ON
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Manager, Business Management
Hydro One Networks Inc
Toronto, ON
Added 18 mins ago
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Senior Civil / Municipal Engineer
EXP
Calgary, AB
- Full-time
Serve as project manager and/or senior technical lead on multidisciplinary assignments.
Added 18 mins ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.
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Tooling Engineering Operations Supervisor
Westinghouse Electric Company, LLC
Burlington, ON
As a Tooling Engineering Operations Supervisor, you will lead the day-to-day activities of Westinghouse's manufacturing laboratory and shop facilities while supporting the successful…
Added 18 mins ago
Tenant Companion (Casual Positions)
Winnipeg Regional Health Authority
Winnipeg, MB
Provides general supervision, guidance and direction observing, documenting, and reporting any changes in cognitive functioning and/or health status to the Supportive Housing Manager.
Added 18 mins ago
T
Buyer
Telecon
Moncton, NB
- $60,000 to $65,000 CAD / year
- Full-time
Under the supervision of the Purchasing Manager, the Buyer ensures the best value for money in purchasing transactions for the company, monitors the quality of purchased products to ensure…
Added 18 mins ago
A
Performance Manager
AutoTrader.ca
Toronto, ON · Etobicoke, ON
- Full-time
…provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than…
Added 18 mins ago
SP
Payroll Analyst
Surrey Police Service
Surrey, BC
- Full-time
Reviews, recommends and implements regulations and other requirements pertaining to payroll processing and employee information gathering procedures in consultation with the Manager.
Added 18 mins ago
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Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
- Full-time
We’re looking for a strategic, results-driven, and relationship-focused Account Manager to join our team! At our agency, this role is referred to as Client Success Manager, and it’s…
Added 33 mins ago
Performance Manager
AutoTrader.ca
Toronto, ON
…provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than…
Added 33 mins ago
FB
Central - Assistant Manager - Inventory Control - Contract
Farm Boy Inc.
Mississauga, ON
- Contract
…and provide timely information to support effective kitchen operations and informed business decisions. Here are some of the other ways you’ll help us stand…
Added 33 mins ago
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Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
We are seeking a highly skilled & experienced Manager - Finance & Reporting to join our team in Toronto, Canada office.
Added 33 mins ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
…tier-two, or leading boutique firm, with a track record of leading operations strategy, business transformation, or value chain reinvention engagements. Ideally at the Senior Manager or…
Added 48 mins ago
Procurement Manager
PagerDuty
Toronto, ON
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 48 mins ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 48 mins ago
VH
Maintenance Technician
Vantage Hotels
Valemount, BC · Best Western Plus Inn and Suites, Valemount, British Columbia
- Full-time
Collaborate with maintenance team and report to Maintenance Manager on priorities, safety compliance, and facility improvements
Added 48 mins ago
VH
Maintenance Technician
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Collaborate with maintenance team and report to Maintenance Manager on priorities, safety compliance, and facility improvements
Added 48 mins ago
PT
Information Technology Procurement
Pentangle Tech Services | P5 Group
ON · Ontario, Canada
- Full-time
We are seeking an experienced Indirect Procurement Manager with strong experience in IT procurement, software licensing, and SAS/SaaS agreements. The ideal candidate will manage the…

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will own the front-end customer journey for home care agencies, managing onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure agencies are set up, trained, and successfully using the product during their first months.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks independently. You should be comfortable helping to build processes and documentation from the ground up rather than relying on existing playbooks.

Skills

Customer Success
Onboarding
Billing
Shipping Coordination
Account Management
Customer Support
Problem Solving
Training
Data Documentation
Relationship Management
Supply Chain Coordination
Process Improvement

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Operations
Customer Journey
Account Management
Process Documentation
Hybrid Work
Start-up
Scaling

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