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Added 2 mins ago
I
Fulfilment Operations Coordinator
IKEA
Toronto, ON · North York, ON
- Full-time
…requirements, Standard Operating Procedures and secure proper training across…
Added 2 mins ago
B
Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 2 mins ago
R
Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
…across Canada. As a key part of the leadership team, the Finance Manager is critical to our team’s ability to deliver accurate, timely and relevant financial information to drive business…
Added 2 mins ago
O
QA Technician (Afternoon 3-11 p.m.)
Osmow's
ON · MISSISSAUGA, ON
- Full-time
Notify the Manager/Supervisor/Lead Hand to any food safety or quality issues during processing or material storage.
Added 2 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Rosthern, SK
- Full-time
Job Description: Under the direction of the Manager, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 2 mins ago
E
Cook - Casual Part-Time - Trillium court
Extendicare
Kincardine, ON · LTC - Trillium Court
- Part-time
Assumes responsibility for routine departmental operations in the absence of the Dietary Manager.
Added 2 mins ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK
- Full-time
…system start-up/check-out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting…
Added 2 mins ago
TO
Client Services Supervisor
Town of Whitchurch-Stouffville
Whitchurch-Stouffville, ON
- Full-time
Reporting to the Manager of Customer Service, the Client Services Supervisor provides operational leadership and oversight for the Town's customer service operations, including customer…
Added 2 mins ago
GE
Construction Project Coordinator
Geosource Energy Inc.
Ancaster, ON
- Full-time
Assist and support the Project Manager throughout all phases of the project lifecycle.
Added 2 mins ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
Reporting to the Manager of Wastewater Services, this position is responsible for operational and maintenance of the Township’s wastewater and sewage systems including maintenance,…
Added 2 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Grow your product knowledge through in-store training, available resources, and cross-training in warehouse functions. Stay up-to-date with the tool industry by exploring websites, videos,…
Added 2 mins ago
AT
CXA - Sales Associate, Islington.
Atlas Tools & Machinery
Toronto, ON
- $21 to $24 CAD / hour
- Full-time
Actively participate in continuous learning and stay updated on product knowledge by engaging in product training sessions with vendors, peers, and self-directed learning.
Added 2 mins ago
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Operations Supervisor - Security Systems
Convergint
Burnaby, BC
- Full-time
What you’ll do with “Our Training and Your Experience.”
Added 2 mins ago
FL
Talent Acquisition Manager
Falco Logistics
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
…growth and is looking for an experienced Talent Acquisition & HR Manager to help lead this expansion and build the People infrastructure required for the company's next…
Added 2 mins ago
Shift Supervisor
BWXT
Ottawa, ON
Represents site management during the day shift, and may make critical manufacturing decisions with the support of the Production Manager(s).
Added 2 mins ago
NC
Receptionist
Neighbours Community Homes
Toronto, ON
- Temporary
The position reports to the Manager, Tenancy Services. The Receptionist represents the organization to people who call or visit the office. The Receptionist is often the first contact…
Added 2 mins ago
Scheduling Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 2 mins ago
General Duty Nurse (N2) - Women's Float Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 mins ago
Quality & Patient Safety Leader - Quality & Patient Safety
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, Quality Improvement & Safety, the Quality Improvement & Safety Leader will provide leadership within NSH’s overall provincial and zone programs for quality,…
Added 2 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Oakville, ON
- Up to $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 mins ago
VE
Technical and Regulatory Specialist
Veolia Environnement SA
Ottawa, ON
- Full-time
…hazardous waste branches as a backup to the Technical Service Manager. Act as a primary Subject Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and…
Added 2 mins ago
MANAGER STANDARDS & INNOVATION
City of Toronto
Toronto, ON
…through development and implementation of policies, standards, training, new technology and new programs on a citywide basis for the Parks Branch. The position implements, monitors and…
Added 2 mins ago
UH
Administrative Assistant III
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Transfusion Medicine
Added 2 mins ago
UH
Social Medicine Patient Support Representative
University Health Network
Toronto, ON
- Full-time
…equivalent of practical, lived experience and non-traditional…
Added 2 mins ago
UH
Patient Relations Advisor
University Health Network
Toronto, ON
- Contract
Training in and understanding of the challenges faced by equity-deserving groups and individuals with intersecting identities

Pontosense

Customer Success Manager

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

You get home care agencies from signed to live, and make sure their first months with us go well.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half. Every new agency needs someone who makes the start easy.

The role

You own the front end of the customer journey for our home care agencies and partners. From the moment a deal is signed, you are their person: onboarding, billing, shipping and the first months of use. You work with Supply Chain, Finance and Support so the agency never has to chase anyone. You report to the Head of Customer Success.

What you'll own

Onboarding. Every new agency gets set up, trained and live on time, with their first sensors in homes
Billing. Accounts set up correctly, invoices out on time, questions answered before they become problems
Shipping coordination. Orders, deliveries and returns tracked with Supply Chain so agencies get what they need when they need it
The first months. Early adoption, check-ins and quick answers, so agencies see value fast
Feedback. What agencies tell you goes back to product, support and sales

What year one looks like

New agencies go live faster, and the process is documented
Billing runs cleanly, with fewer discrepancies and faster resolution
Agencies rate their onboarding highly and say so
The team knows what agencies struggle with in month one, and some of it is fixed

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will own the front-end customer journey for home care agencies, managing onboarding, billing, and shipping coordination. You will act as the primary point of contact to ensure agencies are set up, trained, and successfully using the product during their first months.

Requirements

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and can manage multiple operational tasks independently. You should be comfortable helping to build processes and documentation from the ground up rather than relying on existing playbooks.

Skills

Customer Success
Onboarding
Billing
Shipping Coordination
Account Management
Customer Support
Problem Solving
Training
Data Documentation
Relationship Management
Supply Chain Coordination
Process Improvement

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
Billing
Shipping
Supply Chain
Finance
Support
Home Care
Sensors
Health
Wellness
Operations
Customer Journey
Account Management
Process Documentation
Hybrid Work
Start-up
Scaling

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