Find work in Canada.

489,038 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
KC
Legal Counsel – Technology & Trade Compliance
Kepler Communications
Toronto, ON
- Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 1 min ago
SL
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead Automation Intake, Prioritization, and Delivery
Added 1 min ago
BQ
QNX Quality Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…products. In this highly visible role, you'll partner with engineering, product management, and safety and cybersecurity teams to ensure compliance with global standards, drive continuous…
Added 1 min ago
B
QNX Quality Manager
BlackBerry
Ottawa, ON
- Full-time
…products. In this highly visible role, you'll partner with engineering, product management, and safety and cybersecurity teams to ensure compliance with global standards, drive continuous…
Added 1 min ago
S
Software Developer Intern - Android (May 2027 - 12 Months)
SOTI
Mississauga, ON
- Full-time
…companies in Canada, and continues to build on the company’s early lead in the enterprise mobility…
Added 16 mins ago
AT
Sr. Software Developer in Test
Align Technology
Toronto, ON
- $123,300 to $169,500 CAD / year
- Full-time
Act as QA lead for releases containing work from multiple teams: preparing test strategies, risk assessments, reviewing test plans, coverage, overseeing execution and documentation
Added 16 mins ago
TM
Licensed Millwright (433A, 426A, Red Seal)
Toyota Motor Manufacturing Canada
Cambridge, ON
- Full-time
…and breakdown recovery, but you’ll also implement ideas that lead to continuous improvement. From challenging your thinking to finding the reason for a problem, you’ll be part of a culture…
Added 16 mins ago
RG
Senior D365 F&O Platform Developer
R2 Global
Toronto, ON
- Full-time
This role focuses on platform engineering, development governance, Azure DevOps, release management and system performance. You will lead improvements to platform reliability, oversee…
Added 32 mins ago
Senior Power Systems Architect
Bell
Toronto, ON
Design and Cost Efficiency: Define architectural standards, site designs and engineering best practices aimed specifically at reducing operational expenditure (OPEX) across national sites.
Added 32 mins ago
C
Strategic Fixer
Clipboard
Remote, Canada
- $78,000 to $160,000 USD / year
- Full-time
- Remote
Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.
Added 46 mins ago
JG
Computer Vision AI / ML Engineer (Tech lead)
J&M Group
Canada
- Contract
We are hiring for a Computer Vision AI/ML Engineer Tech Lead. This role focuses on computer vision, data science, and machine learning engineering.
Added 46 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 46 mins ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
…on risk, and working collaboratively with SOC, DevOps, cloud engineering, and IT teams to deliver measurable improvements in cybersecurity posture and operational…
Added 46 mins ago
BI
Program Manager
BURGEON IT SERVICES
Toronto, ON
- Contract
Lead and mentor cross-functional global teams comprising Product Managers, Architects, UX/UI, Engineering, QA, and Operations teams to deliver high-quality digital solutions at scale.
Added 46 mins ago
BI
Senior Program Manager – Digital Transformation
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead and mentor cross-functional global teams comprising Product Managers, Architects, UX/UI, Engineering, QA, and Operations teams to deliver high-quality digital solutions at scale.
Added 46 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 47 mins ago
A
Project Manager
Adescor
Strathroy, ON
- Full-time
…faster, and more efficiently. By combining automation, controls, engineering, and precision manufacturing under one roof, we deliver high-performance solutions for demanding production…
Added 1 hour ago
P
Junior Solutions Engineer
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Solutions Lead
Added 1 hour ago
P
Customer Support Lead
Pontosense
Toronto, ON
- Full-time
…the playbook they follow. You work closely with product and engineering on recurring issues. You report to the Manager, Customer…
Added 1 hour ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
…that gives every returned sensor a second life. You build and lead the team that runs it day to day. You work directly with the CCO, engineering, finance and our manufacturing partners, and…
Added 1 hour ago
P
Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
…Canada and a new 3PL in the US. You work directly with the CCO, engineering and our manufacturing partners. This is a builder role first and an operator role second. You design the system,…
Added 1 hour ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
This is a hands-on technical leadership role: Part Architect, Part Builder, and Part Mentor. You’ll lead by example, designing reusable UI frameworks, modernizing legacy codebases, and…
Added 1 hour ago
JS
Lead Systems Engineer
Jonas Software
Markham, ON · Toronto, ON · Canada - Markham - Ontario
- Full-time
CORA Group is seeking a passionate, forward-thinking Lead Systems Engineer who thrives on solving complex technical challenges, embracing emerging technologies, and building innovative…
Added 1 hour ago
A
Manager, Data Analytics and Reporting
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Manager, Analytics & Reporting will lead the creation of trusted, scalable analytics and reporting that power the US Commercial business across Specialty Pharmacy, Specialty Infusion…
Added 1 hour ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
…One Manulife experiences across the enterprise. The AVP will lead this evolution – working across segments to identify where common capabilities can create the greatest incremental value,…

Pontosense

Customer Support Lead

Toronto, ON, Canada

Pay: $75,000 to $95,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000 to $95,000 CAD base salary
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You set the standard for how families and care partners are looked after when they need us most.

The Company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January, and our support team is growing with a new BPO team behind it. Every customer who calls is worried about someone they love. We need someone who makes sure every one of them gets the same great answer, whoever picks up.

The role

You are the most experienced hands-on person on our support team, covering both Pontosense and Silvie. You take the escalations that need judgement, you coach the BPO team on how we do things, and you write the playbook they follow. You work closely with product and engineering on recurring issues. You report to the Manager, Customer Support.

What You'll Own

Escalations: the cases the front line can't solve, resolved and followed through to the end
Quality: reviewing tickets and calls from the BPO team, giving feedback, and raising the bar every week
The playbook: macros, scripts and troubleshooting guides that let any agent give the right answer first time
Launch readiness: the Silvie support plan for January, from setup questions to returns
Customer insight: patterns in tickets turned into fixes, with product and engineering

What Year One Looks Like

Customers rate support highly and say so, across both products
Escalations are resolved faster and fewer cases need a second contact
The BPO team works from a playbook you wrote, and their quality scores show it
The Silvie launch was supported without a backlog
Several recurring issues are fixed for good

How We Work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You have a few years in customer support and you are the person others come to with the hard cases
You have trained, coached or quality-checked other agents, in-house or with a BPO
You write clearly, and your help articles actually get used
You stay calm and kind when the customer is worried

This isn't for you if

You want a playbook. You'll help write ours
You want to manage people and stop taking tickets

What You Get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $75,000 to $95,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

Resolve complex customer escalations, review and improve BPO team support quality, and create the macros, scripts, and troubleshooting guides agents use. Prepare customer support for the Silvie launch and identify recurring customer issues to address with product and engineering teams.

Requirements

Candidates should have a few years of customer support experience and be a go-to person for difficult cases. They should have experience training, coaching, or quality-checking agents, write clear and useful support content, and remain calm and kind with worried customers.

Skills

Customer Support
Escalation Management
Agent Coaching
Quality Assurance
Business Process Outsourcing
Knowledge Base Development
Technical Writing
Troubleshooting
Customer Service Playbooks
Product Launch Support
Customer Insights
Cross-Functional Collaboration
Product Feedback
Clear Communication
Empathy
Issue Resolution

Benefits

Company Sensor for Parents
Direct Access to Leadership
Performance-Based Pay and Career Progression
Hybrid or Remote Work
Health Insurance
Dental Insurance
Vision Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Escalations
BPO
Quality Assurance
Ticket Review
Call Review
Agent Coaching
Support Playbook
Macros
Scripts
Troubleshooting Guides
Launch Readiness
Returns
Customer Insights
Product Feedback
Product and Engineering Collaboration
Fall Detection
Sleep Tracking
Health and Wellness Sensors
Home Health Care
Silvie
Pontosense

Report this job