Find work in Canada.

498,484 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
MANAGER DEVELOPMENT ENGINEERING
City of Toronto
Toronto, ON
Polished Customer Focus, Relationship Building and Political Acuity
Added 9 mins ago
MP
Accounts Payable Administrator
Mosaic Primary Care Network
Calgary, AB
- Full-time
Minimum 3 years’ experience in an accounts payable capacity.
Added 9 mins ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
…team and its stakeholders across Finance, Sales, Marketing, Customer Experience, and…
Added 9 mins ago
Manager, Partnerships & Innovation
Rogers Communications
Toronto, ON
Lead partnership governance and serve as the primary liaison across Rogers, the University of Waterloo and key stakeholders
Added 9 mins ago
Staff Product Designer - UI Platform
Okta
Toronto, ON
The Staff Product Designer – UI Platform is a high-impact individual contributor role, serving as a foundational design lead for Okta's global user experience infrastructure. Joining the…
Added 9 mins ago
Senior Product Designer - Identity Threat Protection/Essential Security
Okta
Toronto, ON
Drive and execute an ambitious product design strategy for your team ensuring a meaningful impact on both user experience and business outcomes.
Added 23 mins ago
C
Sales and Marketing Assistant
Convertiqq
Vancouver, BC
- $3,495 to $4,275 CAD / month
- Full-time
…and helping convert interest into sales. You'll get hands-on experience across the full sales and marketing cycle - from first customer interaction to reporting on what worked and…
Added 23 mins ago
TH
Caissier(ère) Principale (temps plein)
The Home Depot Canada
Montreal, QC
- Full-time
…follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through…
Added 23 mins ago
Key Account Manager, IT Retail
Human Resources
Toronto, ON
…combined with our culture of challenge and change, enables us to lead in today’s dynamic…
Added 39 mins ago
S
Store Director
sephora.com
Halifax, NS
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 39 mins ago
1st Cook- Remote Lodge Chapleau, ON
Aramark
Edmonton, AB
Lead 1st Cook - New Lodge Opening Near Chapleau, ON
Added 53 mins ago
O
Senior Product Designer - Identity Threat Protection/Essential Security
Okta
Toronto, ON
- $118,000 to $162,000 CAD / year
- Full-time
Drive and execute an ambitious product design strategy for your team ensuring a meaningful impact on both user experience and business outcomes.
Added 53 mins ago
LE
Key Account Manager, IT Retail
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
…combined with our culture of challenge and change, enables us to lead in today’s dynamic…
Added 53 mins ago
O
Staff Product Designer - UI Platform
Okta
Toronto, ON
- Full-time
The Staff Product Designer – UI Platform is a high-impact individual contributor role, serving as a foundational design lead for Okta's global user experience infrastructure. Joining the…
Added 53 mins ago
CF
Catering Supervisor
Choices for Youth
St. John's, NL
- Full-time
…the opportunity to learn rewarding skills supporting the work experience of at-risk youth. The successful applicant should be comfortable working as a team lead and have exceptional…
Added 53 mins ago
LO
LensCrafters - Licensed Assistant Manager - #942 Kitchener
Luxottica of America, Inc.
Kitchener, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 53 mins ago
LO
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
Luxottica of America, Inc.
Guelph, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 53 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 53 mins ago
VP
Business Center Support Team Associate - Toronto
Vialto Partners
Toronto, ON
- Full-time
Previous experience in a business support, administrative services, mailroom, document management, printing services, or similar support role within a fast-paced, high-volume environment.
Added 53 mins ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Identifies, recommends, sources, negotiates and implements improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client…
Added 53 mins ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Prior experience as a sales, customer success, or services practitioner or leader, or in a hybrid GTM + product role.
Added 53 mins ago
C&
MAC Manager
Cushman & Wakefield
Markham, ON
- Full-time
Lead day-to-day MAC service delivery across assigned sites, establishing priorities, schedules, and resource requirements, for routine
Added 1 hour ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
…deliverable while focusing extensively on continually improving the customer experience of our…
Added 1 hour ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…

Pontosense

Customer Support Lead

Toronto, ON, Canada

Pay: $75,000 to $95,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000 to $95,000 CAD base salary
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You set the standard for how families and care partners are looked after when they need us most.

The Company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January, and our support team is growing with a new BPO team behind it. Every customer who calls is worried about someone they love. We need someone who makes sure every one of them gets the same great answer, whoever picks up.

The role

You are the most experienced hands-on person on our support team, covering both Pontosense and Silvie. You take the escalations that need judgement, you coach the BPO team on how we do things, and you write the playbook they follow. You work closely with product and engineering on recurring issues. You report to the Manager, Customer Support.

What You'll Own

Escalations: the cases the front line can't solve, resolved and followed through to the end
Quality: reviewing tickets and calls from the BPO team, giving feedback, and raising the bar every week
The playbook: macros, scripts and troubleshooting guides that let any agent give the right answer first time
Launch readiness: the Silvie support plan for January, from setup questions to returns
Customer insight: patterns in tickets turned into fixes, with product and engineering

What Year One Looks Like

Customers rate support highly and say so, across both products
Escalations are resolved faster and fewer cases need a second contact
The BPO team works from a playbook you wrote, and their quality scores show it
The Silvie launch was supported without a backlog
Several recurring issues are fixed for good

How We Work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You have a few years in customer support and you are the person others come to with the hard cases
You have trained, coached or quality-checked other agents, in-house or with a BPO
You write clearly, and your help articles actually get used
You stay calm and kind when the customer is worried

This isn't for you if

You want a playbook. You'll help write ours
You want to manage people and stop taking tickets

What You Get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $75,000 to $95,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

Resolve complex customer escalations, review and improve BPO team support quality, and create the macros, scripts, and troubleshooting guides agents use. Prepare customer support for the Silvie launch and identify recurring customer issues to address with product and engineering teams.

Requirements

Candidates should have a few years of customer support experience and be a go-to person for difficult cases. They should have experience training, coaching, or quality-checking agents, write clear and useful support content, and remain calm and kind with worried customers.

Skills

Customer Support
Escalation Management
Agent Coaching
Quality Assurance
Business Process Outsourcing
Knowledge Base Development
Technical Writing
Troubleshooting
Customer Service Playbooks
Product Launch Support
Customer Insights
Cross-Functional Collaboration
Product Feedback
Clear Communication
Empathy
Issue Resolution

Benefits

Company Sensor for Parents
Direct Access to Leadership
Performance-Based Pay and Career Progression
Hybrid or Remote Work
Health Insurance
Dental Insurance
Vision Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Escalations
BPO
Quality Assurance
Ticket Review
Call Review
Agent Coaching
Support Playbook
Macros
Scripts
Troubleshooting Guides
Launch Readiness
Returns
Customer Insights
Product Feedback
Product and Engineering Collaboration
Fall Detection
Sleep Tracking
Health and Wellness Sensors
Home Health Care
Silvie
Pontosense

Report this job