Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
TC
Delivery Director
Two Circles
Vancouver, BC
- Full-time
This role also means operating as a business partner to Product and Go-To-Market leadership - working through delivery, resourcing and prioritization decisions together with those teams…
Added 2 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
The AVP and Chief Compliance Officer of TDIS will lead Canadian Banking Compliance and conduct risk programs while providing independent oversight, regulatory guidance and effective…
Added 2 mins ago
ZB
Systems Sr Designer
Zimmer Biomet
Montreal, QC
- Full-time
…years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8…
Added 2 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
…we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever…
Added 2 mins ago
EC
Brand Marketing Manager
Excalibur Crossbow Inc.
Kitchener, ON
- Full-time
Lead long-term brand strategy and product lifecycle marketing initiatives.
Added 2 mins ago
AC
Campus Recruiter
ATS Corporation
Cambridge, ON
- Full-time
…we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever…
Added 2 mins ago
T
Account Manager - Data Centres
Telecon
Toronto, ON
- Full-time
Making product suggestions according to the wants and needs of customers
Added 2 mins ago
PB
Brand Relationship Manager
Powered by People (PBP)
Toronto, ON
- Contract
Lead discovery conversations to understand brand objectives, challenges, and readiness for retail expansion.
Added 2 mins ago
L
Design Assistant - Women's Run Apparel
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 2 mins ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…capabilities that support new and existing CX use cases, and lead QA and UAT through to…
Added 2 mins ago
AA
Quality Engineer - Automotive
ALMAG Aluminum
Brampton, ON
- Full-time
Lead the launch and transfer of new products to production through the APQP process and prepare Production Part Approvals (PPAPs) for new and existing products
Added 2 mins ago
HY
Head of Marketing
Hartmann Young
Vancouver, BC · Greater Vancouver, BC
- Full-time
They are seeking an experienced Head of Marketing to lead the company's marketing strategy and execution, with responsibility for driving customer acquisition, brand development, engagement…
Added 2 mins ago
L
Manager, Retail Design Development
lululemon
Vancouver, BC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 2 mins ago
L
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
LensCrafters
Guelph, ON
- Full-time
Partners with store manager to lead a team through strong knowledge & skills.
Added 2 mins ago
DC
Power BI & Power Platform Administrator
Dasro Consulting Inc.
Calgary, AB
- Contract
…Microsoft Power BI, while serving as the operational and governance lead for the broader Microsoft Power Platform environment (including Power Apps, Power Automate, Dataverse, AI Builder,…
Added 3 mins ago
C
Design Lead
Croesus
Laval, QC · Montreal, QC
- Full-time
Lead and Grow the Design Team: Conduct meaningful one-on-ones, set clear goals, provide honest feedback, and foster growth toward full-stack product design while protecting focus and…
Added 3 mins ago
W
Front End Checkout Team Associate - (Cashier and Self-Checkout Attendant)
Walmart
Langford, BC
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 3 mins ago
LC
Sr. Director, Sourcing - Center of Store
Loblaw Companies Limited
Brampton, ON
- Full-time
…the Senior Vice President, Centre of Store Sourcing, you’ll lead a team of Sourcing Directors and be responsible for strategic supplier evaluation and supplier selection based on a set of…
Added 17 mins ago
BA
Controller
Borderless AI
Toronto, ON
- Full-time
With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for…
Added 17 mins ago
TM
Talent Development Manager
The Mosaic Company
Regina, SK · Greater Regina Metropolitan Area
- Full-time
Lead the implementation and continuous improvement of succession planning processes for critical and leadership roles.
Added 17 mins ago
FN
Software Test Engineer II
First National Financial LP
Toronto, ON · East York, ON
- Contract
The IT Software Test Engineer II role will report directly to the Manager and Team Lead, IT Quality Assurance. The IT Software Test Engineer II role is responsible for building robust,…
Added 18 mins ago
IL
Sommelier
Island Lake Lodge
Fernie, BC
- Full-time
Lead engaging wine discussions for each incoming guest tour.
Added 18 mins ago
S
Market Access Lead, Rare and Rare Blood - Maternity Leave
Sanofi
Toronto, ON
- Full-time
Position Title: Market Access Lead, Rare and Rare Blood
Added 18 mins ago
MS
Merchandise Manager
Michaels Stores
Calgary, AB
- Full-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 18 mins ago
D
Retail District Manager
Danier
Vaughan, ON
- Full-time
…objectives, and foster a culture built on client relationships, product expertise, and operational…

Pontosense

Customer Support Lead

Toronto, ON, Canada

Pay: $75,000 to $95,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000 to $95,000 CAD base salary
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You set the standard for how families and care partners are looked after when they need us most.

The Company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January, and our support team is growing with a new BPO team behind it. Every customer who calls is worried about someone they love. We need someone who makes sure every one of them gets the same great answer, whoever picks up.

The role

You are the most experienced hands-on person on our support team, covering both Pontosense and Silvie. You take the escalations that need judgement, you coach the BPO team on how we do things, and you write the playbook they follow. You work closely with product and engineering on recurring issues. You report to the Manager, Customer Support.

What You'll Own

Escalations: the cases the front line can't solve, resolved and followed through to the end
Quality: reviewing tickets and calls from the BPO team, giving feedback, and raising the bar every week
The playbook: macros, scripts and troubleshooting guides that let any agent give the right answer first time
Launch readiness: the Silvie support plan for January, from setup questions to returns
Customer insight: patterns in tickets turned into fixes, with product and engineering

What Year One Looks Like

Customers rate support highly and say so, across both products
Escalations are resolved faster and fewer cases need a second contact
The BPO team works from a playbook you wrote, and their quality scores show it
The Silvie launch was supported without a backlog
Several recurring issues are fixed for good

How We Work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You have a few years in customer support and you are the person others come to with the hard cases
You have trained, coached or quality-checked other agents, in-house or with a BPO
You write clearly, and your help articles actually get used
You stay calm and kind when the customer is worried

This isn't for you if

You want a playbook. You'll help write ours
You want to manage people and stop taking tickets

What You Get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $75,000 to $95,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

Resolve complex customer escalations, review and improve BPO team support quality, and create the macros, scripts, and troubleshooting guides agents use. Prepare customer support for the Silvie launch and identify recurring customer issues to address with product and engineering teams.

Requirements

Candidates should have a few years of customer support experience and be a go-to person for difficult cases. They should have experience training, coaching, or quality-checking agents, write clear and useful support content, and remain calm and kind with worried customers.

Skills

Customer Support
Escalation Management
Agent Coaching
Quality Assurance
Business Process Outsourcing
Knowledge Base Development
Technical Writing
Troubleshooting
Customer Service Playbooks
Product Launch Support
Customer Insights
Cross-Functional Collaboration
Product Feedback
Clear Communication
Empathy
Issue Resolution

Benefits

Company Sensor for Parents
Direct Access to Leadership
Performance-Based Pay and Career Progression
Hybrid or Remote Work
Health Insurance
Dental Insurance
Vision Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Escalations
BPO
Quality Assurance
Ticket Review
Call Review
Agent Coaching
Support Playbook
Macros
Scripts
Troubleshooting Guides
Launch Readiness
Returns
Customer Insights
Product Feedback
Product and Engineering Collaboration
Fall Detection
Sleep Tracking
Health and Wellness Sensors
Home Health Care
Silvie
Pontosense

Report this job