Find work in Canada.

557,004 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
B
Audiologist
Beltone
St. John's, NL · NL, St. John's
- Full-time
Execute lead generation test opportunities through business networking and outreach within the community
Added 14 mins ago
B
Hearing Instrument Specialist
Beltone
Strathmore, AB
- Full-time
Execute lead generation test opportunities through business networking and outreach within the community
Added 14 mins ago
B
Hearing Care Practitioner
Beltone
St. John's, NL · NL, St. John's
- Full-time
Execute lead generation test opportunities through business networking and outreach within the community
Added 14 mins ago
B
Hearing Instrument Specialist
Beltone
AB
- Full-time
Execute lead generation test opportunities through business networking and outreach within the community
Added 14 mins ago
OB
Affiliate & Partnerships Manager
Odd Bunch
Remote, Canada
- Full-time
- Remote
Creator compensation: design and test compensation models, including commission, flat fee, guarantees and tiered leaderboards, that scale profitably. Own rate card discipline and…
Added 14 mins ago
Equipment Operator (Winter Works Period) (Pictou County) (6 Positions)
The Government of Nova Scotia
NS · PICTOU COUNTY, NS
…using one or more of the following tools: practical driving test on a tandem truck, written examination, interview, and reference…
Added 14 mins ago
Manufacturing Technician - Assembly
INNIO
Welland, ON
Ensure first person quality of all processes to minimize escaped defects reaching the test cells and or customer
Added 14 mins ago
C
Dishwasher
Chartwell
Aurora, ON
- Part-time
Clear Criminal Background Check, VSS and TB Test where required
Added 14 mins ago
C
Receptionist/Concierge
Chartwell
Thunder Bay, ON
- Part-time
Clear Criminal Background Check, VSS and TB Test where required
Added 14 mins ago
M
RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
advice on the testing strategy, test plans, the selection of testing
Added 14 mins ago
XG
Quality Assurance Engineer
Xforia Global Talent & Technology Solutions
Mississauga, ON
- Contract
Develop, execute, and maintain test cases, test scripts, and test scenarios.
Added 14 mins ago
RP
Sr. Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
Complete test reports in company software in a timely manner.
Added 14 mins ago
E
Support Analyst
Experis
Hawkesbury, ON
- $29 to $35 CAD / hour
- Contract
…Level 1 staff, using a structured approach (identify, isolate, test, resolve,…
Added 14 mins ago
Z
React Native - Mobile Full-Stack Developer
Zoho
Toronto, ON
- Contract
Design, develop, test, and maintain full stack features spanning React Native mobile apps and NestJS backend services
Added 14 mins ago
PG
Python Developer with Java exp
Pacer Group
Mississauga, ON
- $125,000 to $135,000 CAD / year
- Full-time
Design, develop, test, and maintain scalable, high-performance, reliable, and maintainable backend applications and services.
Added 14 mins ago
E
PL/SQL Developer
Entellux
Montreal, QC
- Contract
Design, develop, test, and maintain Oracle PL/SQL applications and database objects
Added 14 mins ago
M
Manufacturing Technician
MANTECH
Guelph, ON
- Full-time
MANTECH builds software-driven automated analyzers that help labs and industry test water and soil faster and with less waste. We're hiring a Manufacturing Technician to build, test and…
Added 14 mins ago
XS
Fixed Wing Technology Specialist
Xcalibur Smart Mapping
Ottawa, ON
- Full-time
Test and calibrate geophysical instruments to verify performance and rectify potential problems
Added 14 mins ago
IG
Senior Accountant
Insight Global
Vancouver, BC
- Full-time
…advisory firm. This individual will review financial records, test financial controls, prepare financial statements and audit reports, and ensure compliance with accounting standards. They…
Added 14 mins ago
RJ
Horloger/Horloger Senior - Watchmaker/Senior Watchmaker
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Montreal, QC
- Full-time
Vérifier l'étanchéité à l'aide de méthodes de test avancées (pression atmosphérique, chambre à vide et systèmes d'immersion dans l'eau), et documenter les résultats.
Added 14 mins ago
ES
IVR Automation tester
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
Added 30 mins ago
Lead Optometrist- LaSalle
Specsavers
ON · Windsor, ON
This clinic operates in a fully fitted, professionally designed space with one exam room and pre-test room.
Added 30 mins ago
M(
Spécialiste, marketing de croissance
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
Bâtir les cadres de test et la documentation qui rendent chaque expérience plus rapide à lancer et chaque résultat facile à réutiliser.
Added 30 mins ago
M(
Growth Marketing Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
…customer acquisition. The team tests new channels, manages the test budget and scales what works. Core paid search is owned elsewhere, so your focus is everything beyond…
Added 30 mins ago
DD
Landing Gear Engineer
Dominion Dynamics
Canada
- Full-time
Model deployment, retraction, and drop-test dynamics with multibody simulation tools.

Pontosense

Customer Support Lead

Toronto, ON, M5C 3G8, Canada

Pay: $75,000 to $95,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000 to $95,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You set the standard for how families and care partners are looked after when they need us most.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January, and our support team is growing with a new BPO team behind it. Every customer who calls is worried about someone they love. We need someone who makes sure every one of them gets the same great answer, whoever picks up.

The role

You are the most experienced hands-on person on our support team, covering both Pontosense and Silvie. You take the escalations that need judgement, you coach the BPO team on how we do things, and you write the playbook they follow. You work closely with product and engineering on recurring issues. You report to the Manager, Customer Support.

What you'll own

Escalations: the cases the front line can't solve, resolved and followed through to the end
Quality: reviewing tickets and calls from the BPO team, giving feedback, and raising the bar every week
The playbook: macros, scripts and troubleshooting guides that let any agent give the right answer first time
Launch readiness: the Silvie support plan for January, from setup questions to returns
Customer insight: patterns in tickets turned into fixes, with product and engineering

What year one looks like

Customers rate support highly and say so, across both products
Escalations are resolved faster and fewer cases need a second contact
The BPO team works from a playbook you wrote, and their quality scores show it
The Silvie launch was supported without a backlog
Several recurring issues are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You have a few years in customer support and you are the person others come to with the hard cases
You have trained, coached or quality-checked other agents, in-house or with a BPO
You write clearly, and your help articles actually get used
You stay calm and kind when the customer is worried

This isn't for you if

You want a playbook. You'll help write ours
You want to manage people and stop taking tickets

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $75,000 to $95,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage complex customer escalations and oversee the quality of support provided by the BPO team. Additionally, you will develop and maintain support playbooks while collaborating with product and engineering teams to resolve recurring issues.

Requirements

The ideal candidate has several years of experience in customer support with a proven track record of coaching or quality-checking other agents. You must possess strong written communication skills and the ability to remain calm and professional when handling sensitive customer concerns.

Skills

Customer support
Team leadership
Escalation management
Quality assurance
Coaching
Technical writing
Troubleshooting
Product support
BPO management
Customer experience
Communication
Project management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
BPO
Escalations
Quality Assurance
Playbook
Product Launch
Customer Insight
Technical Support
Hybrid Work
Health Tech
Sensors
Customer Success
Mentorship
Process Improvement
Documentation

Report this job