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Added 13 mins ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
…Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale…
Added 13 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 13 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 13 mins ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant Union
Service Corporation International
Montreal, QC
- Part-time
A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general…
Added 13 mins ago
Manager Facilities Analysis & Technical Services
CAMH
Toronto, ON
The Redevelopment and Facilities Program is currently seeking a Manager, Facilities Analysis and Technical Services, reporting to the Director, Facilities Planning, Capital Development,…
Added 13 mins ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
You care deeply about internal customer experience and want analysts and data scientists to trust the platform and find it easy to use
Added 13 mins ago
W
Pharmacy Assistant
Walmart
Hamilton, ON
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 43 mins ago
TS
General Manager – HVAC Distribution
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
…and play a key role in its next stage of growth. The General Manager for their Kelowna operation will have significant influence across sales, operations, financial performance, customer…
Added 43 mins ago
Part Time Tailor
Moores Clothing
Kamloops, BC
…demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating…
Added 43 mins ago
S
Branch Manager - Level II
SASCU
Salmon Arm, BC
- Full-time
As the Branch Manager, you will provide leadership and direction to the branch team, turning hope into action by ensuring every member experience is positive, efficient, and meaningful.…
Added 43 mins ago
HC
Electrical Engineer
H.S.P. Consultants Inc.
Long Sault, ON
- Full-time
…Engineer. to assume the role of Electrical Engineering Department Manager, this is a career position for a well-organized professional who will play an important role in delivering projects…
Added 43 mins ago
M
Tooling Designer
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
- Full-time
Interact with Managers, Supervisors and project leaders to design capable tools that meet GD&T and customer specifications
Added 58 mins ago
RL
Mechanical Engineer
RBR Ltd.
Ottawa, ON
- $100,000 to $150,000 CAD / year
- Full-time
At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From weekly…
Added 1 hour ago
TH
Assistant manager, restaurant
Tim Hortons Québec
Rothesay, NB
- Full-time
Added 1 hour ago
R
Sensor Engineer
RBR
Ottawa, ON · Greater Ottawa Metropolitan Area
- $75,000 to $115,000 CAD / year
- Full-time
At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From weekly…
Added 1 hour ago
TH
Assistant manager, restaurant
Tim Hortons Québec
Quispamsis, NB
- Full-time
Added 1 hour ago
TH
Manager, restaurant
Tim Hortons Québec
Quispamsis, NB
- Full-time
Added 1 hour ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant Union
Service Corporation International
Montreal, QC
- Part-time
A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general…
Added 1 hour ago
Food Service Worker - Nutrition and Food Services
Nova Scotia Health and IWK Health
Amherst, NS
Location: Northern Zone, Cumberland Regional Health Care Centre
Added 1 hour ago
TH
Manager, restaurant
Tim Hortons Québec
Rothesay, NB
- Full-time
Added 1 hour ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
AC
Operations Manager - Healthcare, Food, Laundry & Housekeeping
Aramark Canada
Cochrane, AB
- Full-time
Aramark Canada is looking for an Operations Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that…

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage customer tickets from start to finish, providing support via calls, emails, and chats for families and care partners. Additionally, you will handle escalations, perform troubleshooting, and contribute to the help center by creating clear guides.

Requirements

The ideal candidate is a hands-on problem solver who can work independently and manage complex customer issues. You should be comfortable working in a fast-paced environment and possess strong communication skills to assist families and care organizations.

Skills

Customer support
Troubleshooting
Technical support
Communication
Problem solving
Case management
Customer insight
Documentation
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Hybrid
Technical Support
Customer Success
Escalation Management
Help Center
Product Support
Customer Insight
Case Management
SaaS
Health Tech
Wellness
Sensors
IoT

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