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Added 7 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 7 mins ago
CC
Specialist, Provisioning
Cogeco Connexion
Burlington, ON
- Full-time
Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and…
Added 8 mins ago
AC
Engineering Specialist
Air Canada
Toronto, ON
- Full-time
Air Canada Maintenance is seeking an enthusiastic highly skilled individual to join our Engineering & Reliability Team. Reporting to the Manager Structures Engineering, the Structures…
Added 23 mins ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
…identifying, attracting, engaging, and hiring top-tier talent across engineering, skilled trades, and technical business…
Added 37 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
…identifying, attracting, engaging, and hiring top-tier talent across engineering, skilled trades, and technical business…
Added 38 mins ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 38 mins ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
…challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build trusted client relationships, and connect customers with IBM solutions across AI,…
Added 38 mins ago
BB
System Designer - AV
Bosch Building Technologies
Vancouver, BC
- Full-time
…development of designs for compliance with applicable codes, adopted engineering standards, and good engineering…
Added 53 mins ago
C
Specialist, Provisioning
Cogeco
Burlington, ON
- Full-time
Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and…
Added 1 hour ago
Mine Plant Machinery Engineer - Experienced - Kearl
ExxonMobil
Edmonton, AB
…technical authority for mine plant machinery systems, providing engineering leadership in the design, analysis, operation, maintenance, and continuous improvement of bulk material handling…
Added 2 hours ago
Senior Active Directory & Identity Specialist
Domtar Products
Montreal, QC
The location in Montreal, Quebec, Canada, is seeking talent to fill the position of Senior Active Directory & Identity Specialist. This job is full-time permanent.
Added 2 hours ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
…around the world. Our teams work together across manufacturing, engineering, customer care, service, supply chain, finance, human resources, marketing, and many other functions to create…
Added 2 hours ago
Inventory Specialist
NDT Global Group
Leduc, AB
The goal of the Inventory Specialist is to execute, coordinate, and support the business by establishing, maintaining, and optimizing our global inventory system. At this level, the job…
Added 2 hours ago
VP
Technical Sales Manager - HRSG
Verto People
AB · Edmonton, AB
- $110,000 to $130,000 CAD / year
- Full-time
Opportunity to sell specialist engineered equipment and aftermarket solutions.
Added 2 hours ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Customer insight. You spot patterns in tickets and bring them to product and engineering
Added 3 hours ago
EN
Senior Technical Support Specialist
EGATE Networks
Toronto, ON
- Full-time
The Senior Technical Specialist (“STS”) is responsible for handling both routine and extraordinary requests mostly focusing on Technical Delivery of EGATE Services. The STS will handle…
Added 4 hours ago
C
DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Provide technical direction and remove blockers for the engineering team.
Added 4 hours ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 4 hours ago
E
Senior System Engineer
EXFO
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
System Engineering Specialist – High-Speed Ethernet
Added 4 hours ago
PC
Sr Specialist SAP Plant Maintenance
Parkland Corporation
Calgary, AB
- Full-time
The Sr. Specialist - IT SAP Plant Maintenance delivers support services, and supports business initiatives for all aspects of SAP S/4HANA with a strong focus on SAP PM (Plant Maintenance)…
Added 4 hours ago
BE
Health & Safety Specialist
Battlefield Equipment Rentals
Ottawa, ON
- Full-time
At Battlefield Equipment Rentals, safety is not just a priority it’s a core value. As a Health & Safety Specialist, you will focus on promoting our strong safety culture across the region…
Added 5 hours ago
MI
Health, Safety & Environmental Specialist
Magna International
Mississauga, ON
- Full-time
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse…
Added 5 hours ago
JM
Business Intelligence Specialist
JBT Marel
Invermay, SK
- Full-time
Analyze performance data to reveal trends in equipment reliability, throughput efficiency, downtime, scrap, labor utilization, safety incidents, and customer delivery.
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 11 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous…

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage customer tickets from start to finish, providing support via calls, emails, and chats for families and care partners. Additionally, you will handle escalations, perform troubleshooting, and contribute to the help center by creating clear guides.

Requirements

The ideal candidate is a hands-on problem solver who can work independently and manage complex customer issues. You should be comfortable working in a fast-paced environment and possess strong communication skills to assist families and care organizations.

Skills

Customer support
Troubleshooting
Technical support
Communication
Problem solving
Case management
Customer insight
Documentation
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Hybrid
Technical Support
Customer Success
Escalation Management
Help Center
Product Support
Customer Insight
Case Management
SaaS
Health Tech
Wellness
Sensors
IoT

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