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Added 3 mins ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
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7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
…supporting brand work across the business. You'll report to the Manager, Brand &…
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Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
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Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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Organize backroom product and follow Backroom Inventory Management (BIMI) processes
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Sales Enablement Manager
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…leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every seller prepares, engages and…
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Migraine, Primary Care Representative - Quebec (13-Month Contract)
AbbVie
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- Full-time
…expertise. Share this market intelligence information with district manager and respective team members, in order to achieve alignment, to anticipate environmental change and to optimize…
Added 3 mins ago
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(CAN) Cashier
Walmart
Saskatoon, SK
- Part-time
3. Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
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(CAN) Front End Checkout Team Associate (LC)
Walmart
Thornhill, ON
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3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
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(CAN) Front End Checkout Team Associate (LC)
Walmart
Carleton Place, ON
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3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 17 mins ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 17 mins ago
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Creative Retail Sourcing Specialist (Buyer)
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- Full-time
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Added 17 mins ago
TL
In-house Legal Counsel
Toronto Lawyers Association
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
…clinical-adjacent business; experience advising on AI/technology product questions; prior in-house experience at a growth-stage SaaS…
Added 17 mins ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
…leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every seller prepares, engages and…
Added 17 mins ago
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Account Development Specialist
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Cranbrook, BC
- $56,100 to $70,100 CAD / year
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Gather market intelligence and report service or product issues to assigned store managers and district sales manager
Added 17 mins ago
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Senior Java Software Engineer
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…across the United States. Engineers in Canada work closely with product and engineering partners to build scalable features, improve system performance, and strengthen the reliability of a…
Added 17 mins ago
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Marketing Director
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Toronto, ON · Greater Toronto and Hamilton Area, ON
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Added 17 mins ago
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CXA Retail Concierge / Cashier, Islington
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Toronto, ON
- $19.25 to $21 CAD / hour
- Full-time
Assisting in the return of merchandise. Educate/update yourself on product returns and warranty plans.
Added 17 mins ago
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(CAN) Consumables Associate
Walmart
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…removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing…
Added 17 mins ago
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Natural Foods Department Manager
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Toronto, ON
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Train and develop department associates in customer service, product knowledge, and merchandising
Added 17 mins ago
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Sr. Specialist, Quality Assurance, Strategic Initiatives
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Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 17 mins ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
Added 17 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 17 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 17 mins ago
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Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer tickets from start to finish, providing support via calls, emails, and chats for families and care partners. Additionally, you will handle escalations, perform troubleshooting, and contribute to the help center by creating clear guides.

Requirements

The ideal candidate is a hands-on problem solver who can work independently and manage complex customer issues. You should be comfortable working in a fast-paced environment and possess strong communication skills to assist families and care organizations.

Skills

Customer support
Troubleshooting
Technical support
Communication
Problem solving
Case management
Customer insight
Documentation
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Hybrid
Technical Support
Customer Success
Escalation Management
Help Center
Product Support
Customer Insight
Case Management
SaaS
Health Tech
Wellness
Sensors
IoT

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