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Added 10 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Stratford, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 10 mins ago
W
(CAN) Consumables Associate
Walmart
Lloydminster, AB
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 10 mins ago
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WM Over the Counter Pharmacy Assistant store 3650
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- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 25 mins ago
HI
Manager, Product Marketing
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Canada
- Full-time
Own downstream marketing strategy and commercial content for the IVT franchise, ensuring alignment with upstream product management, clinical marketing, and commercial priorities across…
Added 25 mins ago
EI
Intermediate Claims Adjuster, Accident Benefits (AB)
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- Full-time
Incredible rewards, travel incentives, and product and service discounts,
Added 25 mins ago
SS
Growth Product Manager
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Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 25 mins ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 25 mins ago
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Project Manager-EN
CAE
Ottawa, ON
- Full-time
Develop and execute project management plans for medium-to-high complexity projects, establishing project goals, objectives, schedules, and deliverables with potential financial impact.
Added 25 mins ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 25 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 25 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Calgary, AB
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 25 mins ago
AC
IT Infrastructure Project Manager
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Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 25 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare pricing summaries by product segment; work with Product Managers to understand the monthly pricing impact to support the PVMC process
Added 25 mins ago
R
Laboratory GxP Systems Specialist II
Replimune
Montreal, QC
- Full-time
Administer laboratory computerized systems, including user access management, system configuration, workflows, roles, permissions, reporting, and periodic access reviews.
Added 25 mins ago
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Project Manager-EN
CAE
Montreal, QC
- Full-time
Develop and execute project management plans for medium-to-high complexity projects, establishing project goals, objectives, schedules, and deliverables with potential financial impact.
Added 25 mins ago
KB
Department Manager Front End
Kent Building Supplies
Halifax, NS
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
Performance bonuses (in-store sales or management position)
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Meat Cutter
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Halifax, NS
- Full-time
Assist with inventory management to reduce overstock, out-of-stocks, shrink, and product loss.
Added 25 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 25 mins ago
IT
Maintenance Manager
Irving Tissue
Toronto, ON
- Full-time
Strategic & Financial Accountability: Lead maintenance and CHP budgeting, cost management, and long‑range planning while meeting spend and performance targets.
Added 25 mins ago
MI
Content Marketing Specialist
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
- Full-time
Reporting to: Marketing & Communications Manager
Added 25 mins ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 25 mins ago
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
Added 25 mins ago
T
Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Senior Product Manager leads the strategy, development, launch, and ongoing management of the core Commercial Card portfolio. This role defines the product vision and…
Added 25 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
Act as the expert or lead innovator and agent of change for the programs and services under management

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer tickets from start to finish, providing support via calls, emails, and chats for families and care partners. Additionally, you will handle escalations, perform troubleshooting, and contribute to the help center by creating clear guides.

Requirements

The ideal candidate is a hands-on problem solver who can work independently and manage complex customer issues. You should be comfortable working in a fast-paced environment and possess strong communication skills to assist families and care organizations.

Skills

Customer support
Troubleshooting
Technical support
Communication
Problem solving
Case management
Customer insight
Documentation
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Hybrid
Technical Support
Customer Success
Escalation Management
Help Center
Product Support
Customer Insight
Case Management
SaaS
Health Tech
Wellness
Sensors
IoT

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