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Added 1 hour ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 1 hour ago
RC
Registered Nurse - RN RPN
Retirement Concepts
Victoria, BC
- $41.42 to $59.62 CAD / hour
- Full-time
…documentation as needed, facilitating referral to Wound Care Specialist when necessary. Submits wound report to Director of Care (DOC) or designate…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
WL
Warehouse Shipping / Receiving
W. L. Gore & Associates
Toronto, ON
- $28 to $35 CAD / hour
- Full-time
Follow established procedures for product handling, quality, safety, and regulatory compliance.
Added 2 hours ago
TU
Custodial Workload & Training Specialist
The University of British Columbia
Vancouver, BC
- $5,984 to $6,422 CAD / month
- Full-time
The Custodial Workload & Training Specialist is responsible for the training and orientation of all new custodial employees and for producing accurate work schedules for all Building…
Added 2 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
…opportunities into an integrated book of work that improves safety, reliability, cost performance and long-term asset value. Working closely with Operations, Technical Services, Project…
Added 2 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
Perform assessments in conjunction with Physician Specialist for individuals/injured workers with upper-extremity, lower-extremity, back and neck injuries, including some amputations.…
Added 2 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Under the general direction of the HR Systems Specialist / Product Owner.
Added 2 hours ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Under the general direction of the HR Systems Specialist / Product Owner.
Added 2 hours ago
Physiotherapist
Health Sciences North
Sudbury, ON
Perform assessments in conjunction with Physician Specialist for individuals/injured workers with upper-extremity, lower-extremity, back and neck injuries, including some amputations.…
Added 2 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
…opportunities into an integrated book of work that improves safety, reliability, cost performance and long-term asset value.Working closely with Operations, Technical Services, Project…
Added 2 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
Across our site, the Health and Safety of our employees, contractors, and visitors is our highest priority. We are committed to maintaining a safe work environment through strong…
Added 2 hours ago
A
Specialist, Technical Training and Support
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
The Specialist, Technical Training and Support role is a senior technical position within the Global Microbiology team functioning as an expert resource in microbiology across the…
Added 2 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Ensure adherence to regulatory, legislative, and Health & Safety policies and standards.
Added 3 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Commitment to Safety – Comprehensive safety programs for all
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Oshawa, ON
- Part-time
Complies with all health and safety regulations
Added 5 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
…the project that complies with the contract and ensures the safety, quality, value, timeliness, and Fluor profitability of the completed project. This position performs project management…
Added 5 hours ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
The Custodial Workload & Training Specialist is responsible for the training and orientation of all new custodial employees and for producing accurate work schedules for all Building…
Added 5 hours ago
MG
Health Info Processing Specialist
Michael Garron Hospital
Toronto, ON
- Temporary
The Health Records Information Specialist supports quality patient care through the provision of efficient and effective processing of Health Records including prepping, scanning and…
Added 5 hours ago
SH
Quality and Compliance Specialist - Diagnostic Services - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
May be required to be designated as a Nuclear Energy Worker (NEW) relative to applicable Canadian Nuclear Safety Commission (CNSC) legislation.
Added 6 hours ago
A
WHS Specialist
Amazon
Hamilton, ON
- Full-time
…Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at…
Added 6 hours ago
TS
Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Interpret and apply applicable Canadian building, fire, and life safety codes and standards
Added 6 hours ago
NN
Stock Specialist (Part-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 6 hours ago
CR
Formulations Specialist
Charles River Laboratories
Montreal, QC
- Full-time
As a Formulations Specialist for our Formulations team at the Senneville location, you will prepare documentation and coordinate all activities related to assigned studies.
Added 6 hours ago
A
WHS Specialist
Amazon
Belleville, ON
- Full-time
…Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at…

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage customer tickets from start to finish, providing support via calls, emails, and chats for families and care partners. Additionally, you will handle escalations, perform troubleshooting, and contribute to the help center by creating clear guides.

Requirements

The ideal candidate is a hands-on problem solver who can work independently and manage complex customer issues. You should be comfortable working in a fast-paced environment and possess strong communication skills to assist families and care organizations.

Skills

Customer support
Troubleshooting
Technical support
Communication
Problem solving
Case management
Customer insight
Documentation
Relationship management

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Hybrid
Technical Support
Customer Success
Escalation Management
Help Center
Product Support
Customer Insight
Case Management
SaaS
Health Tech
Wellness
Sensors
IoT

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