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Added 3 mins ago
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Account Manager - Private Operators
Offstreet
Regina, SK
- Full-time
We're looking for an Account Manager to join our Private Operators team!
Added 3 mins ago
LN
Office Assistant
Loopstra Nixon LLP
Toronto, ON
- Full-time
Keep the Office Services Manager informed of operational issues or workplace concerns and recommend practical solutions where appropriate.
Added 4 mins ago
CM
Peer Support Worker - YWHO Chatham Site
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Chatham, Ontario
- Full-time
Reporting to the Integrated Manager of Integrated Client Services, the incumbent will be responsible for the following functions:
Added 4 mins ago
LE
Assistant Store Manager - Full Time - Pacific Centre
L'Occitane En Provence
Vancouver, BC
- Full-time
As an Assistant Store Manager at L’Occitane Pacific Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely…
Added 4 mins ago
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Light Duty Cleaner - Part Time - 2nd shift
Cushman & Wakefield
Toronto, ON
- $18.32 to $21.55 CAD / hour
- Part-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 4 mins ago
Machine Learning Engineer
Scotiabank
Toronto, ON
Scotiabank is seeking a highly motivated and experienced Senior Manager, Software & Data Engineering to lead the design, development, modernization, and support of critical data and…
Added 4 mins ago
Software Engineer
Scotiabank
Toronto, ON
Scotiabank is seeking a highly motivated and experienced Senior Manager, Software & Data Engineering to lead the design, development, modernization, and support of critical data and…
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Mental Health Support Worker - AgeCare SkyPointe
AgeCare
Calgary, AB · AgeCare Skypointe
- Part-time
As a key part of the interdisciplinary team and in collaboration with the Resident Care Manager, Social Worker and Occupational Therapist, you will provide behaviour & symptom support to…
Added 18 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Shellbrook, SK
Job Description: The Registered Nurse is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse is responsible for maintaining a high standard of patient care…
Added 18 mins ago
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Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Student Success Manager, Year One Foundation Program – University of Alberta
Added 18 mins ago
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Project Manager, Substations and Transmission - Power Delivery Projects
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
We are looking for a Project Manager, Substations and Transmission - Power Delivery Projects to play an important role in delivering projects that support the electricity infrastructure our…
Added 18 mins ago
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Project Manager
Metrolinx
Canada
- Full-time
Our Capital Projects Group workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our…
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Project Manager
Metrolinx
Canada
- Full-time
Our Capital Projects Group workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our…
Added 18 mins ago
Tenant Companion (Casual Positions)
Winnipeg Regional Health Authority
Winnipeg, MB
Lio ns Housing Centres Inc. owns and operates housing and care facilities to provide accommodation for adult citizens. We provide support that looks at the whole person, not just their…
Added 18 mins ago
Mental Health Liaison Nurse
Winnipeg Regional Health Authority
Ashern, MB
The Mental Health Liaison Nurse (MHLN) will function in a collaborative care model; primarily providing comprehensive mental health assessments, treatment and recommendations, disposition,…
Added 18 mins ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 18 mins ago
Mental Health Liaison Nurse
Winnipeg Regional Health Authority
Ashern, MB
The Mental Health Liaison Nurse (MHLN) will function in a collaborative care model; primarily providing comprehensive mental health assessments, treatment and recommendations, disposition,…
Added 18 mins ago
Rehabilitation Assistant - SMHC-Repost
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the applicable manager, and as delegated and supervised primarily by the Physiotherapist (PT), Occupational Therapist (OT), and/or Speech-Language Pathologist (SLP),…
Added 18 mins ago
Public Health Nurse
Winnipeg Regional Health Authority
Ashern, MB
The Interlake-Eastern Regional Health Authority delivers health-care services on First Nation Treaty Territories 1, 2, 3 and 5 and on the homeland of the Métis Nation. We respect that First…
Added 18 mins ago
BH
AI-Native Client Success Manager
Bask Health
Remote, Canada
- Full-time
- Remote
We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
Added 18 mins ago
BH
AI Customer Growth Manager
Bask Health
Remote, Canada
- Full-time
- Remote
We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
Added 18 mins ago
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Senior Advisor | Temporary Full time | CVH | Financial Planning
Trillium Health Partners
Toronto, ON
- Full-time
…Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence,…
Added 18 mins ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Cancer Screening, Primary Care and Prevention and Diagnostic Imaging, the Project Manager for the Regional Cancer Program will provide regional process monitoring…
Added 18 mins ago
Aquatic Facilities and Animal Care Technician
Wilfrid Laurier University
Waterloo, ON
The Aquatic Facilities and Animal Care Technician is responsible for the maintenance of aquatic systems and care of fish used for research and teaching at the University. Under the…
Added 18 mins ago
Physiotherapist - Rehabilitation Services
Nova Scotia Health and IWK Health
New Glasgow, NS
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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