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Added 11 mins ago
8R
Marketing Specialist
88West Realty Ltd.
North Vancouver, BC
- Full-time
About the Role 88West Realty is seeking an ambitious, detail-driven Marketing & Growth Manager to support our in-bound/out-bound brand positioning, media presence, and growth initiatives…
Added 11 mins ago
Delivery Solutions Architect
Databricks
ON
…levels with an organization. You will report directly to a DSA Manager within the Field Engineering…
Added 11 mins ago
Water Treatment Plant Operator Class II
City of Quinte West
Quinte West, ON
Carry out tasks related to systems preventative maintenance programs, reports repair requirements to the Manager, the ORO and/or Director of Public Works and Environmental Services as the…
Added 11 mins ago
T
Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
Application & Interview Process: Application requirements include; CV, cover letter, and transcript. Two rounds of interviews, combination of behavioral and take-home case.
Added 11 mins ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Burnaby
Fraser Health
Burnaby, BC
- Part-time
Reporting to the Manager, Clinical Operations or designate, this position provides administrative day-to-day support to the Urgent Primary Care Centre (�UPCC� or �Centre�), and as the first…
Added 25 mins ago
BP
Retail HR Manager
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- Full-time
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Added 25 mins ago
Housing Support Worker
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Calgary, AB
Participate in supervision and evaluation activities as directed by agency policy or Program Manager.
Added 40 mins ago
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Mental Health Liaison Nurse
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
…required. The MHLN will report directly to the Clinical Team Manager, Mental Health Program. Responsibilities will be primarily to the emergency department and will begin from initial…
Added 40 mins ago
IR
Mental Health Liaison Nurse
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
…required. The MHLN will report directly to the Clinical Team Manager, Mental Health Program. Responsibilities will be primarily to the emergency department and will begin from initial…
Added 40 mins ago
VC
Legal Counsel 3
Vancouver Coastal Health
Vancouver, BC
- Full-time
Interpret legislation, regulations, and evolving case law affecting public healthcare organizations and advise on the implications for VCH programs, services, and operations.
Added 41 mins ago
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Legal Assistant
Marberg Staffing
Toronto, ON
- Temporary
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Added 41 mins ago
C&EM Program Specialist
FortisBC
Surrey, BC
A Project Management Professional or Certified Energy Manager designation is considered an asset.
Added 41 mins ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
Content - build a content engine (website copy, case studies, thought leadership) that supports demand generation and conversion.
Added 41 mins ago
E
Project Manager
EllisDon
ON · Ontario Projects
- Full-time
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Added 1 hour ago
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Investment Management Rotational Analyst
TD
Toronto, ON
- Full-time
Application & Interview Process: Application requirements include; CV, cover letter, and transcript. Two rounds of interviews, combination of behavioral and take-home case.
Added 1 hour ago
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Vocational Rehabilitation Consultant
WorkSafeBC
Courtenay, BC
- Full-time
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Added 1 hour ago
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Mississauga, ON
- Full-time
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Added 1 hour ago
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Executive Director Finance
Altis
Kingston, ON
- $125,000 to $145,000 CAD / year
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Added 1 hour ago
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Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting directly to the Finance Enablement Manager, the Finance Contracts Analyst plays a critical role in ensuring accurate, compliant, and efficient billing and revenue operations. This…
Added 1 hour ago
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Social Navigator & Intake Worker FT
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Parry Sound, ON
- Full-time
…shelter team. Under the direct supervision of the Safe Home Manager, the Social Navigator provides non-judgmental support, attends the 24 hour intake line, advocacy and resource information…
Added 1 hour ago
CM
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Sarnia, ON
- Full-time
Reporting to the Manager of Integrated Services, the incumbent will be responsible for the following functions:
Added 1 hour ago
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Internal/External Peer Support Worker - Services to Indigenous Population
Canadian Mental Health Association Lambton Kent
Chatham-Kent, ON · Wallaceburg, Ontario
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Added 1 hour ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
…location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based…
Added 1 hour ago
Nurse Case Manager
Bayshore
Mississauga, ON
The Nurse Case Manager (NCM) will play an essential role in supporting patients living with HIV disease to improve both their health outcomes and quality of life. NCM offers enrolment and…
Added 1 hour ago
French Language Instructor at Quebec
LocalEyes
Pointe-Claire, QC
Maintain clear and professional communication with the student and project manager.

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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