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Added 9 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 9 mins ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 9 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 10 mins ago
Signaling and Civil Integration Specialist
Alstom
Toronto, ON
Could you be the full-time Signaling and Civil Integration Specialist in Toronto, ON we’re looking for?
Added 25 mins ago
AP
Senior Corrugated Reliability Engineer
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients…
Added 25 mins ago
R
Industrial Projects Coordinator & Quotations Specialist
REXEL
SK · Winnipeg/Regina, MB/SK
- Full-time
As the Industrial Projects Coordinator & Quotations Specialist based in Winnipeg or Regina, you will own the full project lifecycle - from efficiently quoting new industrial jobs out for…
Added 39 mins ago
A
Technical Support Specialist - Lighting
Arani
Calgary, AB
- Full-time
The Technical Support Specialist – Lighting is the person our teams turn to when a project needs technical answers. Based in Montreal and reporting to the Director of Engineering, you…
Added 40 mins ago
S
Proposal Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Proposal Specialist, you'll play a key role in developing competitive, customer-focused proposals that drive business growth. Working collaboratively with cross-functional teams,…
Added 55 mins ago
C(
Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…reliable individual to fill the position of Controls Integration Specialist Supervisor. The Controls Integration Specialist Supervisor is responsible for leading and developing a team of…
Added 1 hour ago
ASSOCIATE SCIENTIST I - AGS
DiaSorin
Toronto, ON
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower…
Added 1 hour ago
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Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 1 hour ago
BI
Project Associate (Permanent)
Babcock International Group
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 1 hour ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
…and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University’s Schulich…
Added 1 hour ago
S
Risk Evaluator Specialist
SGI
Regina, SK · Saskatoon, SK
- Full-time
The Risk Evaluator Specialist is responsible to manage the department valuation programs, corporate (loss prevention/risk evaluation) training and development initiatives, and day-to-day…
Added 1 hour ago
RL
Electronics Assembler - Afternoon Shift (2 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
…technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical…
Added 1 hour ago
Pipefitter
Pembina Pipeline Corporation
Redwater
…equipment. The successful candidate will also act as a technical specialist, providing leadership, planning, and coordination for apprentices, contractors, and maintenance…
Added 2 hours ago
S
Junior Sustainability Analyst
Stantec
Ottawa, ON
- Full-time
We are looking for a Junior Sustainability Consultant to join our Sustainability team within the Building Engineering group. In this role, you will be responsible for providing technical…
Added 2 hours ago
Vascular & Emergency Medicine Clinical Sales Specialist- Quebec
Teleflex
Quebec, QC
The Clinical Sales Specialist (CSS) augments the sales process by partnering with sales representatives and the current or intended customer to drive the clinical aspects of product…
Added 2 hours ago
ED
Spécialiste en Logistique | Logistics Specialist
Eco DC Solutions
Montreal, QC
- Full-time
Added 3 hours ago
A
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft program is looking for a Product Development Process Architecture Specialist within our engineering department based in Mirabel (Quebec
Added 4 hours ago
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Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Customer insight. You spot patterns in tickets and bring them to product and engineering
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 6 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Located in Barrie, Ontario, Prodomax is a specialized industrial engineering firm focused on designing complex automation with a blue-chip customer base since 1971. Operating from two…
Added 10 hours ago
T
Account Manager
Tru
Toronto, ON
- Full-time
Cross-Functional Delivery: Partner with engineering, marketing, strategy, and delivery teams to define scope, milestones, budgets, timelines, dependencies, and client expectations.
Added 12 hours ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
Industrial Engineering (or equivalent) degree at a recognized post-secondary institution

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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