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Added 32 mins ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Three (3) years* of full-time professional experience in accounting or auditing working with Corporate Franchise Tax.
Added 32 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
MAKING AN IMPACT The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies and third-party groups, to help…
Added 47 mins ago
R
Financial Security Advisor, Insurance
RBC
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
…and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth products enables you to provide valuable solutions to…
Added 47 mins ago
R
Insurance Advisor Life, Health & Wealth
RBC
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
…and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth products enables you to provide valuable solutions to…
Added 2 hours ago
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Insurance Advisor - Life, Health & Wealth
RBC
Charlottetown, PE
- Full-time
…and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth products enables you to provide valuable solutions to…
Added 2 hours ago
VM
Canadian Immigration Specialist / RCIC
Visa Master Canada (VMC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…case management and automation tools, so our team spends less time on admin and more time on well-prepared applications and client service. We are a growing firm, and we are expanding our…
Added 2 hours ago
K
Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
This is a broad, hands-on leadership role for someone who knows how to build a brand and grow a business at the same time. You will own the day-to-day performance of MNTD while shaping how…
Added 3 hours ago
RB
Banking Advisor
Royal Bank of Canada
Hanover, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
Foremost, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
RB
Financial Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 3 hours ago
RS
Associé d’inventaire/Inventory Associate
Retail Services WIS Corporation
Montréal-Est, QC
- Part-time
…for increased wages. Make more money with us and unlock your full earning potential…
Added 4 hours ago
AI
Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC
- $95,000 to $120,000 CAD / year
- Full-time
We are currently seeking a qualified Quality Assurance Specialist to join our team. In this role, you will lead supplier quality initiatives, ensuring compliance with AS9100 and…
Added 4 hours ago
E
Personal Trainer: Part Time, Vancouver
Equinox
Vancouver, BC
- Part-time
Work assigned shifts to support member engagement, client acquisition, and business needs, including, but not limited to, client session delivery, Fitness Specialist floor coverage,…
Added 5 hours ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
…clinical expertise to identify opportunities and strengthen customer partnerships. This permanent, full-time opportunity suits an experienced pharmaceutical sales professional who thrives…
Added 5 hours ago
B
Mortgage Specialist
BMO
Victoria, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 5 hours ago
J
Therapeutic Specialist, Neuroscience
Jobgether
Canada
- Full-time
…clinical expertise to identify opportunities and strengthen customer partnerships. This permanent, full-time opportunity suits an experienced pharmaceutical sales professional who thrives…
Added 5 hours ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
NS · Cape Breton, NS
- $30,000 to $40,000 CAD / year
- Full-time
Work Schedule: Full-Time, Ontario Business Hours
Added 5 hours ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
Brandon, MB
- $30,000 to $40,000 CAD / year
- Full-time
Work Schedule: Full-Time, Ontario Business Hours
Added 5 hours ago
RB
Banking Advisor
Royal Bank of Canada
Whitecourt, AB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 5 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 6 hours ago
V
Freelance In-Person Event Specialist - Toronto, Canada
Visit.org
Toronto, ON
- Temporary
Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist, Toronto, Canada to help us manage the logistics of an upcoming in-person event, which will be…
Added 6 hours ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
BC · Capital, BC
- $30,000 to $40,000 CAD / year
- Full-time
Work Schedule: Full-Time, Ontario Business Hours
Added 6 hours ago
R
Banking Advisor
RBC
Hanover, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
CC
Specialist, Manufacturing Procurement
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 6 hours ago
H
Marketing Specialist
HockeyStickMan
Concord, ON
- Full-time
Job Posting – Full Time Marketing Specialist - Integrated Marketing (Vaughan)

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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