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Added 14 mins ago
通
FSQ Technician
通用磨坊股份有限公司
Winnipeg, MB
- Full-time
…technical support to plant operations, the FSQ engineer and manager in day-to-day plant floor activities. Provide leadership in the areas of Food Safety and Quality Management with an…
Added 29 mins ago
A
Laboratory Assistant
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
Perform other related duties as assigned by the Lab Manager
Added 1 hour ago
UH
Administrative Assistant III
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Transfusion Medicine
Added 2 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 3 hours ago
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Customer Success Manager
Pontosense
Toronto, ON
- Full-time
We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of…
Added 3 hours ago
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Customer Support Lead
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 3 hours ago
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Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 3 hours ago
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Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of…
Added 4 hours ago
PH
Unit Clerk - Correctional Health Services
Provincial Health Services Authority
Surrey, BC
- Full-time
…aspects of this position. Under the general supervision of the Manager, Health Services and in accordance with the vision, mission and values of the PHSA Correctional Health Services , acts…
Added 4 hours ago
AC
UWB/CSS Ranging & Positioning Engineer
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Added 9 hours ago
TF
Material Handler II
Thermo Fisher Scientific
Whitby, ON
- Part-time
…Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Warehouse, Working at…
Added 10 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
…electro-mechanical assemblies, and board/enclosure outlines through lab-based testing, producing production-ready drawings, tolerance analysis, and…
Added 10 hours ago
Inorganic and Organic Chemistry Lab Coordinator
University of Guelph
Guelph, ON
Reporting to the Teaching Lab Manager, Department of Chemistry, the Inorganic/Organic Lab Coordinator will be responsible for coordinating the Inorganic and Organic chemistry laboratories…
Added 10 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…electro-mechanical assemblies, and board/enclosure outlines through lab-based testing, producing production-ready drawings, tolerance analysis, and…
Added 11 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 15 hours ago
I
Product Development / Design Engineer – Mechatronics
Inertia
Toronto, ON
- Full-time
ability to troubleshoot and debug electronics hardware using lab equipment such as multimeter, oscilloscope, signal analyzer, hardware debugger etc.
Added 22 hours ago
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Charge Technologist
Dynacare
Winnipeg, MB
- Full-time
Is responsible for preparation and maintenance of procedure manuals in concert with Lab Ops Manager.
Added 23 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 23 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 1 day ago
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Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Knowledge of process/technology scale-up from lab to commercial scale.
Added 1 day ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 1 day ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 2 days ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 2 days ago
S
School Psychologist, Complex Developmental Behavioural Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…programs and or patient groups, in consultation with the Program Manager and Head of Psychology as…
Added 2 days ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Make sure that all control parameters of the lab, the control room, and the field are met.

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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