Find work in Canada.

556,385 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Procurement Manager
PagerDuty
Toronto, ON
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 7 mins ago
HOUSEKEEPING AIDE
Southbridge Healthcare LP
Port Hope, ON
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation…
Added 7 mins ago
D
IT Project manager
Dexian
Waterloo, ON
- $67 to $82 CAD / hour
- Contract
The project requires an experienced IT Project Manager with strong Scrum and Agile delivery experience to coordinate the end-to-end technology implementation. The role will provide delivery…
Added 7 mins ago
SP
Business Analyst 2
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 2 to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting…
Added 7 mins ago
FK
Planner, Supply Chain
Fresenius Kabi Canada
Toronto, ON
- Full-time
The Planner, Supply Chain works closely with the Supply Chain Manager and the Director, Supply Chain and Customer Service in managing all activities related to monitoring and controlling…
Added 22 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
Receive incoming shipments, verify quantities, and report any discrepancies to management.
Added 22 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Kenora, ON
- Full-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 22 mins ago
W
Overnight Lead Department Manager
Walmart
Regina, SK
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 22 mins ago
W
(CAN) Staff Pharmacist Edmonton
Walmart
Edmonton, AB
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 22 mins ago
OO
Director - Banking Risk and Capital (Credit Risk) Division
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
Providing ongoing talent management to ensure employees receive the support, training and feedback and coaching required to excel in their roles and advance their career aspirations, while…
Added 22 mins ago
PA
Sales Manager (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Planet Ford is looking for a Sales Manager to join our dynamic team!
Added 22 mins ago
A
Graduate Graphic Designer
AtkinsRéalis
Montreal, QC
- Full-time
Effective time-manager, able to self-motivate and prioritize tasks effectively
Added 22 mins ago
A
Intermediate Cost Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
Reporting to the Cost Estimating Manager, the Intermediate Cost Analyst is responsible for developing and maintaining cost and economic models supporting new nuclear development projects,…
Added 22 mins ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Kitchener, ON · London, ON · ON
- Full-time
Work effectively with your manager on a weekly/monthly basis
Added 22 mins ago
U
U-Haul Moving Center General Manager
U-Haul
Toronto, ON · Scarborough, Ontario
- Full-time
…to manage one of our moving and storage centers. As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of…
Added 22 mins ago
OS
HR Advisor
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
Responsible for the effective coordination of disability claims, including monitoring and communicating claim updates between employee, manager, payroll and external claim management…
Added 22 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life
AB · MB · NB · NS · Ottawa, ON · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 22 mins ago
BE
Accounts Manager
Battlefield Equipment Rentals
Collingwood, ON
- Full-time
The Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow the relationships that…
Added 22 mins ago
CH
Inventory Coordinator
Cardinal Health
Mount Pearl, NL · Canada-Mount Pearl
- Full-time
…communicates the root cause and resolution to the Supervisor, Manager, and other internal stakeholders as necessary to minimize future…
Added 36 mins ago
B
Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 36 mins ago
R
Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
…across Canada. As a key part of the leadership team, the Finance Manager is critical to our team’s ability to deliver accurate, timely and relevant financial information to drive business…
Added 37 mins ago
TT
Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
The Senior Technology Project Manager is responsible for leading the successful delivery of complex technology programs and projects that support organizational priorities. This role…
Added 37 mins ago
BP
Account Coordinator
Berlin Packaging
Mississauga, ON
- Full-time
We are seeking an Account Coordinator, who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable…
Added 37 mins ago
Commercial Lead, Strategic Project Delivery
Hydro One Networks Inc
Toronto, ON
Responsibility for implementation of Change management and application of risk management strategy developed for the project.
Added 37 mins ago
Shift Supervisor
BWXT
Ottawa, ON
Represents site management during the day shift, and may make critical manufacturing decisions with the support of the Production Manager(s).

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

Apply About employer

More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

Report this job