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Added 6 mins ago
Assistant Store Manager, FT
Under Armour
Tsawwassen, BC
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…
Added 6 mins ago
M
Safety Risk Specialist
Metrolinx
Canada
- Full-time
…routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of…
Added 6 mins ago
G
High Lift Driver - Paying $21.81 hourly
gategroup
Halifax, NS · CAN_NS_Halifax_YHZ
- Full-time
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Added 6 mins ago
G
Manager Operations
gategroup
Halifax, NS · CAN_NS_Halifax_YHZ
- Full-time
Bachelor's degree in safety, business operations or related field preferred and or four years comparable work experience in operations manager role.
Added 6 mins ago
E
Casual- On-call Housekeeping Aide
Extendicare
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- Part-time
Housekeeping aide will be responsible for cleaning, garbage removal, floors, and other tasks assigned by the Manager.
Added 6 mins ago
JC
Senior Client Executive - Real Estate Banking - Managing Director
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Assistant Restaurant Manager
Red Robin Canada
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Experience as an Assistant Manager, Shift Leader, Supervisor, or comparable team leader
Added 6 mins ago
ST
Manager, Investor Services
SS&C Technologies
Toronto, ON
- Full-time
Bachelor's degree or equivalent work experience.
Added 6 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Bachelor's degree or equivalent work experience.
Added 6 mins ago
B
Branch Manager, Commercial Insurance
BrokerLink
Ottawa, ON
- Full-time
The ideal candidate has sales experience and a proven record of making things happen. We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and…
Added 6 mins ago
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Senior Portfolio Manager
BMO
Halifax, NS · Nova_Ctr
- Full-time
10+ years of relevant experience in Relationship Management, Account Management or Portfolio Management in a corporate or similar segmented banking environment with sales metrics is…
Added 6 mins ago
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Personal Banking Associate
BMO
Burnaby, BC
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 6 mins ago
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Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
Hands-on Backstage experience (catalog, software templates, TechDocs, plugins), or you have built an equivalent internal developer portal and can walk us through it.
Added 6 mins ago
Audio Visual Technician 2(A)-(B)
The Government of Nova Scotia
Halifax, NS
…press briefings. We are seeking an Audio Visual Technician with experience working in a non-partisan environment to support our video team as we continue to provide excellent service to the…
Added 6 mins ago
TH
Head Cashier - Full Time (Carleton Place)
The Home Depot
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- Full-time
…follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through…
Added 6 mins ago
Technical Account Manager
Netskope
Canada
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Added 6 mins ago
Occupational Therapist - Inpatient Unit - Mental Health & Addictions
Nova Scotia Health and IWK Health
Truro, NS
The Occupational Therapist works under the supervision of the Health Services Manager. The Occupational Therapist (OT) works in collaboration with the client, caregivers, and family to…
Added 6 mins ago
SH
New Graduate Guarantee (NGG) - Cardiology
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate…
Added 6 mins ago
SH
Registered Nurse (RN) - Cardiology - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
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…Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate…
Added 6 mins ago
OR
Wireless Sales Associate - 3063 North Bay
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North Bay, ON
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OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing…
Added 6 mins ago
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Customer Service Representative - Kelowna Airport
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Kelowna, BC
- Full-time
…because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take…
Added 6 mins ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
While specialized knowledge of fuel and energy management is an asset, the focus of this role is on strong people leadership, operational management, and the ability to successfully lead…
Added 7 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 7 mins ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, NS
- Full-time
…work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with the…
Added 7 mins ago
A
Business Development Manager – Industrial Services
Aplin
MB · Manitoba, Canada
- Full-time
Our client is seeking a driven, relationship-focused Business Development Manager to support the growth of its industrial services business across Manitoba.

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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