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Added 10 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…students and faculty members and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs),…
Added 10 mins ago
E
Cloud Technical Program Manager
Entrust
Canada
- Full-time
Entrust is currently looking for a Cloud Technical Program Manager to join our team. This position is based in our Shakopee, Minnesota, Ottawa, Canada, or Paris, France office and will…
Added 10 mins ago
MG
Financial Reporting Manager / Directeur, analyse et informations financières
Maples Group
Montreal, QC
- Full-time
The Maples Group looks to add a Montreal, Canada-based Financial Reporting Manager to our team and invites eager and qualified candidates to apply. Recognised as one of Montreal's top…
Added 10 mins ago
SE
Senior Structural Engineer
Smart4 Energy
Toronto, ON
- Full-time
We are seeking a hands-on Senior Structural Engineer to take technical ownership of structural carport engineering projects on behalf of our client based on Mississauga, Ontario.
Added 10 mins ago
TD
IT Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 10 mins ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Collaborates with the technical and educational Subject Matter Experts (SMEs).
Added 10 mins ago
Portfolio Asset Manager
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario is seeking a Portfolio Asset Manager to provide strategic leadership in the stewardship, optimization, and long-term sustainability of the Government Real Estate…
Added 25 mins ago
B
Manager, Model & AI Governance
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides specialized consulting, analytical and technical support.
Added 40 mins ago
MT
Program Manager
Modern Technical Staffing Inc.
Vaughan, ON
- $100,000 to $110,000 CAD / year
- Full-time
Our client in Vaughan is looking for a Program Manager. They are seeking someone who has at least 3 years of work experience as a Program Manager while being directly employed with a tier 1…
Added 40 mins ago
NS
Occupational Therapy Assistant - Rehabilitation & Supportive Care
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant (OTA) completes therapeutic and technical support duties in the…
Added 40 mins ago
CO
Manager, Transit Operations
City of Burlington
Regina, SK · Transit Operations Centre
- Full-time
The Manager, Transit Operations is responsible for overseeing day-to-day operations and administrative duties for the Operations department. The Manager will ensure transit services,…
Added 40 mins ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
…Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right…
Added 40 mins ago
Occupational Therapy Assistant - Rehabilitation & Supportive Care
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Program Manager and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant (OTA) completes therapeutic and technical support duties in the…
Added 55 mins ago
National Accounts Manager
ASSA ABLOY
London, ON · Mississauga, ON
Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.
Added 1 hour ago
TR
Traffic Quality Manager
Trillium Rail Partners
Mississauga, ON
- Full-time
TRP has a current vacancy for a Traffic Quality Manager that will play an essential role in ensuring that traffic and transportation activities meet established quality standards,…
Added 1 hour ago
Manager Audit Operations
IATA
Montreal, QC
will report to the Senior Manager, Audit Operations and be part of a dynamic
Added 1 hour ago
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Customer Support Lead
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 1 hour ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 1 hour ago
HH
Miramichi Medical Laboratory Assistant/Phlebotomist (3041) PCN 1757466
Horizon Health Network
Miramichi, NB
- Part-time
The Medical Laboratory Assistant is responsible for assisting with pre and post analytical tasks and routine technical and laboratory support procedures.
Added 1 hour ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
We are looking for an accomplished Guidewire Transformation Manager to play a pivotal role in delivering a major technology modernization initiative within the Canadian Property & Casualty…
Added 1 hour ago
T
Senior Manager – Analytics & Insights
Teqfocus
Markham, ON
- Full-time
Present insights and recommendations to technical and nontechnical stakeholders.
Added 1 hour ago
T
Program Implementation Manager
Teqfocus
Markham, ON
- Full-time
Build alignment across business and technical teams and resolve execution blockers.
Added 1 hour ago
AC
QA / Testing - Software Quality Assurance Technician
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Experience: Minimum 2 years in software testing, product validation, electronics, electrical systems or a related technical field
Added 2 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
Hiring Manager Partnership: Collaborate with hiring managers and technical team leads to understand role requirements, align on candidate profiles, and provide regular updates on pipeline…
Added 2 hours ago
A
Product Manager (Bangkok-based)
Agoda
Vancouver, BC
- Full-time
…are perfectly tailored to our travelers. As our next Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and…

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Applications open in a new tab.

Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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