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Added 1 min ago
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Regulatory & Permitting Specialist / Senior Regulatory & Permitting Specialist
BluEarth Renewables
AB · Calgary, AB
- Full-time
Reporting directly to the Director, Regulatory & Permitting (Canada), the Regulatory & Permitting Specialist is a member of the Origination and Development team. This role is accountable…
Added 15 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…students and faculty members and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs),…
Added 15 mins ago
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Intel Server Support Specialist
Systematix
Regina, SK
- $45 to $60 CAD / hour
- Contract
Systematix is currently seeking an Intel Server Support Specialist for our client, a major provincial utility organization, to support its Intelligent Networks & Infrastructure operations…
Added 15 mins ago
IG
Implementation Specialist
Insight Global
Toronto, ON · Etobicoke, ON
- Contract
We are looking for an Implementation / Configuration Specialist to support increased implementation volume during a busy sales period. This is a highly client-facing and technical role…
Added 15 mins ago
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Customer Education Coordinator
PheedLoop
Toronto, ON
- Full-time
The Product Education Specialist will help customers and internal teams better understand and use PheedLoop’s products. This person will own product education content, improve our knowledge…
Added 1 hour ago
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Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 2 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
LMI is seeking a collaborative, proactive Talent Acquisition Specialist/Sourcer to join our global HR team. In this role, you will play a critical part in supporting our growth by building…
Added 2 hours ago
A
Sourcing Specialist (Bangkok-based, Relocation Provided)
Agoda
Vancouver, BC
- Full-time
We are looking for a Tech Sourcer Specialist with a proven track record of discovering and hiring amazing engineering talent. In this role, you will own the end-to-end development and…
Added 2 hours ago
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Electrical Manager
GagaMuller
Regina, SK
- Full-time
…coordinating the General Contractor (GC), design consultants, specialist contractors, OEMs, commissioning teams and the wider supply chain. You will protect the client’s interests across…
Added 2 hours ago
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Mechanical Manager
GagaMuller
Regina, SK
- Full-time
…coordinating the General Contractor (GC), design consultants, specialist contractors, OEMs, commissioning teams and the wider supply chain. You will protect the client’s interests across…
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 3 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 3 hours ago
NB
Residential Mortgage Specialist
National Bank of Canada
Regina, SK
- Full-time
Development Manager, you support clients through one of the most important
Added 3 hours ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Support thought leadership initiatives, client seminars, technical publications, and internal training programs.
Added 5 hours ago
A
Linear Programming Engineer- Candidate must relocate to Saudi Arabia
aramco
Calgary, AB
- Full-time
Provide expert technical advisory support to refining leadership on Linear Programming and optimization matters, including crude selection, product slate, process unit configuration, and…
Added 6 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
LMI is seeking a collaborative, proactive Talent Acquisition Specialist/Sourcer to join our global HR team. In this role, you will play a critical part in supporting our growth by building…
Added 6 hours ago
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Account Manager
Tru
Toronto, ON
- Full-time
…the role follows a three-day-per-week in-office schedule to support collaboration, workshops, and client…
Added 8 hours ago
GF
Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
…resolve customer issues including delivery, quality, service and technical support in a timely…
Added 8 hours ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
…improvement, as well as working on exciting opportunities to support medium / long-term strategic initiatives within Maple Leaf Foods. You will be partnered with a variety of stakeholders…
Added 8 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 8 hours ago
K
SOC Specialist L2
Kyndryl
Barrie, ON
- Full-time
…personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles – we’re invested in…
Added 9 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 10 hours ago
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Senior Middleware Specialist
BuzzClan
ON · Ontario, Canada
- Contract
The specialist will work closely with technical teams, business stakeholders, infrastructure teams, and application support groups to deliver secure, scalable, reliable, and high-performing…
Added 12 hours ago
S
Incident Response Specialist
Swoon
Toronto, ON
- Contract
We're Hiring: Incident Response Specialist – Cybersecurity

Pontosense

Customer Support Specialist

Toronto, ON, M5C 3G8, Canada

Pay: $60,000 to $80,000 CAD base salary · Full-time

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Job details

Pay: Pay: $60,000 to $80,000 CAD base salary
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support

You help families and care partners get the most out of the product that keeps someone they love safe at home.

The company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product, Silvie, launches in January. The team is doubling over the next year and a half. More customers means more people who need help, and every one of them is worried about someone they love.

The role

You are a hands-on member of our support team, covering both Pontosense and Silvie. You help families at home and care organizations with setup, questions and issues. You work alongside our BPO support team and take on the cases that need more care. You report to the Manager, Customer Support.

What you'll own

Tickets from start to finish. Calls, emails and chats from families and care partners, resolved quickly and kindly
Setup and troubleshooting. You help customers get up and running, and you fix what isn't working
Escalations. Cases from the BPO team that need more time, context or follow-up
The help centre. Clear articles and guides for the questions customers ask most
Customer insight. You spot patterns in tickets and bring them to product and engineering

What year one looks like

Customers rate support highly and say so
Tickets are resolved faster, and fewer need a second contact
The most common questions have clear answers in the help centre
Recurring issues are flagged, and some are fixed for good

How we work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real exposure. You'll see how every part of a company works, and learn faster than anywhere else.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You would rather own a problem than be assigned a task
The mission matters to you and the pace feels real, not stressful
You are the person who just fixes it

This isn't for you if

You want a playbook. You'll help write ours
You need a big team around you to get things done

What you get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay. Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $60,000 to $80,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

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More about this job

Responsibilities

You will manage customer support tickets from start to finish, including troubleshooting technical issues and providing assistance via calls, emails, and chats. Additionally, you will create help center documentation and provide product insights to the engineering team based on recurring customer issues.

Requirements

The ideal candidate is a hands-on problem solver who is comfortable working in a fast-paced, scaling environment. You must be capable of managing escalations and working effectively both independently and alongside a BPO support team.

Skills

Customer support
Troubleshooting
Technical support
Ticket management
Communication
Problem solving
Customer success
Data analysis
Documentation

Benefits

Health benefits
Dental benefits
Vision benefits
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Troubleshooting
Technical Support
Hybrid
Customer Success
Ticket Management
Escalation Management
Help Center
Product Insights
Sensors
Health Tech
Wellness
Scaling
BPO
Customer Experience

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