Find work in Canada.

358,479 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Serve as Project Manager, overseeing scope, budgets, schedules, quality, and client communications.
Added 2 mins ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Serve as Project Manager, overseeing scope, budgets, schedules, quality, and client communications.
Added 2 mins ago
DE
LEAD TECHNOLOGY INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
…supervisory skills to effectively oversee installation crews, product delivery and site coordination, ensuring all technical services are carried out effectively and efficiently to meet the…
Added 2 mins ago
LA
Manager, Agency Operations
Loblaw Agency
Toronto, ON
- Full-time
We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve…
Added 2 mins ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Manager/Field Case Manager for a designated territory, dependent on the program. The superior
Added 2 mins ago
RP
Project Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Project Manager to oversee the successful delivery of property restoration projects from initial assessment through completion. Working closely with property owners,…
Added 2 mins ago
LC
Senior Manager, Trade relations, Generics Portfolio Strategy
Loblaw Companies Limited
Toronto, ON
- Full-time
The Senior Manager, Trade relations, Generics Portfolio Strategy reports directly to the Director, Trade relations, Generics in a role designed to help drive and execute the enterprise…
Added 2 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
We are seeking an incredibly organized, logistics-driven Character Content Manager to ensure our Character Art pipeline runs efficiently.
Added 2 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
We are seeking an incredibly organized, logistics-driven Character Content Manager to ensure our Character Art pipeline runs efficiently.
Added 4 mins ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 4 mins ago
C
Maintenance Superintendent
Carlisle
Crossfield, AB
- Full-time
Direct supervision of maintenance technicians as well as maintenance contractors onsite. Responsible for safety, quality, delivery, and cost for all (3) units in regard to maintenance.
Added 4 mins ago
LI
VICE-PRESIDENT/E/ OPERATIONS - VICE-PRESIDENT OPERATIONS
LUXIA INC
Montreal, QC
- Full-time
Added 4 mins ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 19 mins ago
Pharmacist
CareRx
Victoria, BC
CareRx is looking for a Pharmacist to join our Victoria team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Burnaby, BC
CareRx is looking for a Pharmacist to join our Burnaby team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Edmonton, AB
…team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all prescriptions are dispensed accurately and safely while providing…
Added 19 mins ago
Pharmacist - Signing Bonus Available
CareRx
Victoria, BC
CareRx is looking for a Pharmacist to join our Victoria team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Lethbridge, AB
CareRx is looking for a Pharmacist to join our Lethbridge team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Lethbridge, AB
CareRx is looking for a Pharmacist to join our Lethbridge team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Edmonton, AB
CareRx is looking for a Pharmacist to join our Edmonton team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Pharmacist
CareRx
Oakville, ON
CareRx is looking for a Pharmacist to join our Oakville team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 19 mins ago
Income Support Director
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
…management of the Nation's Income Support Program. As the on-site manager, the Director will oversee all operations, activities, budgets, and service delivery related to social assistance,…
Added 19 mins ago
Family Resource Advisor
Bearspaw First Nation
Longview, AB
The Family Resource Advisor supports the delivery and coordination of basic needs programming for families in Eden Valley. The position works directly with families to complete intake…
Added 19 mins ago
Pharmacist
CareRx
Regina, SK
CareRx is looking for a Pharmacist to join our Regina team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all prescriptions…
Added 19 mins ago
Pharmacist
CareRx
Calgary, AB
CareRx is looking for a Pharmacist to join our Calgary team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…

Closed listing

Pontosense

Manager, Customer Support

Toronto, ON, Canada

Pay: $80,000 to $130,000 CAD base salary · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Pay: $80,000 to $130,000 CAD base salary
Job type: Full-time
Closing date: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success

Run customer support at a fast-growing senior care technology company, for families and care organizations in 24 countries.

The Company

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Families get peace of mind. Older adults keep their independence. Our CTO, Dr. Yihong Qi, holds 680 patents, and the next few hundred get built here.

Why now

We are scaling. Our consumer product launches in January, one of the largest deals in our history is in delivery, and the team doubles over the next year. Every one of those adds customers, and every customer who calls is worried about someone they love. This is the moment to bring in the person who makes support something we're proud of.

The role

You own customer support for both Pontosense and Silvie. You lead our BPO support team, own every incoming ticket, and set the standard for how a worried family or a care partner gets helped. You work directly with the Head of Customer Success, product and engineering, so what customers tell us changes what we build.

What You'll Own

A support team that is fast, kind and consistent, and that people want to stay on
Every ticket, from first contact to resolution, with response and resolution times that keep improving
The playbooks, tooling and metrics that let support scale from hundreds of customers to thousands
The voice of the customer inside the company: patterns from support feeding product and engineering
Support for two very different customers, a family at home and a care organization, done well for both

What Year One Looks Like

Response and resolution times are down and measured. Customers rate support highly and say so. The BPO team is stable, trained and proud of the work. Product knows the top five things customers struggle with, because you told them.

How We Work

Build it right, then make it better. People's safety rides on what we ship, so we test hard and never settle for good enough.
Say it as it is. Kind and direct, at every level, including the CEO.
Real impact. There is more room to make a difference here than at a company ten times our size.
Do what you said. Trust is built on follow-through, and we return it with real ownership.
Hard, and worth it. What we build keeps someone's parent safe at home. Rest well, it's part of the job.

This is for you if

You'd rather own a problem than be assigned a task
You want the mission to matter and the pace to be real
You're happy to be the person who just fixes it

This isn't for you if

You want a playbook handed to you
You need a big team before you can move

You'll thrive here if

You have owned the support function for a tech or hardware product, including tooling, SLAs and escalation to engineering
You have led a support team, ideally a BPO or remote team, and made it better than you found it
You have managed an outsourced support partner day to day: SLAs, quality, staffing and the relationship
You have set up tickets, queues, playbooks and metrics from little or nothing
You stay calm and clear with a worried customer, and teach others to do the same
You care about the people on your team as much as the people they serve

You don't need to check every box. If this sounds like you, we'd like to hear from you.

Where this goes

As we double, this role can grow into leading Customer Experience across both brands, with a larger team of your own.

What You Get

A sensor for your parents, on us
Direct access to the leadership team. No layers.
Fair pay, with the opportunity for equity
Impact decides your pay and your path, not tenure
Hybrid in Toronto or Waterloo, remote if that's where you do your best work
Health, dental and vision benefits

The details

Pay: $80,000 to $130,000 CAD base salary
This is a new role, created to grow the team, not a backfill
How we hire: typically an initial interview, a short case, and a final interview in person with our CEO and members of the team. We may adjust this depending on the role
We leverage AI tools in our hiring process, but prioritize human input and manual review

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.

About employer

More about this job

Responsibilities

Lead customer support for Pontosense and Silvie, managing the BPO team and owning customer tickets from first contact through resolution. Build scalable support processes and metrics, improve service performance, and share customer feedback with product and engineering teams.

Requirements

Candidates should have owned support for a technology or hardware product, including tooling, SLAs, and engineering escalations, and have led a support team, ideally a BPO or remote team. Experience managing outsourced partners and establishing ticketing workflows, playbooks, and metrics is sought, along with calm, clear customer communication and a strong commitment to team care.

Skills

Customer Support Leadership
BPO Team Management
Outsourced Partner Management
Support Tooling
Ticket Queue Management
Support Playbook Development
Support Metrics
Response and Resolution Time Improvement
Escalation Management
Cross-Functional Collaboration
Customer Feedback Analysis
Team Training
Customer Communication
Quality Management

Benefits

Company-Provided Sensor for Parents
Equity Opportunity
Health Benefits
Dental Benefits
Vision Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Experience
BPO
Outsourced Support
Service-Level Agreements
Support Tooling
Ticket Management
Queues
Playbooks
Support Metrics
Response Times
Resolution Times
Escalation Management
Quality Management
Staffing
Customer Feedback
Product and Engineering Collaboration
Senior Care Technology
Home Health Care
Fall Detection Sensors
Sleep Tracking
Health and Wellness Monitoring
Remote Support

Report this job